DVD And CD draws not reading

[Mr Bell]

I'm not sure why my cd-rw and DVD draws aren't working.

IDE DVD-ROM 16X and WSM-52Z Manufacturer is Compact. I haven't used them in a long time. I disable the drivers and reinstalled them but nothing. They seem to be trying to read but never do. When I try and run them manually they say the draws are empty and to insert the cd. But the cd's are in there.

[guestolo]

You still have this problem?
Sometimes software such as Roxio's Easy Cd creator and/or Musicmatch Jukebox can cause havoc on cd/dvd drives
If you have either installed
Try removing them from add/remove programs

Reboot the computer
Then try following everything suggested at this link
http://h10025.www1.hp.com/ewfrf/wc/documen...2#bph07146_win3
I suggest trying steps 7. then 8.
 reboot the computer and see if it helps

[Mr Bell]

I don't feel comfortable or experienced enough to perform that. So I either need to just go and buy new ones or may I ask if those procedures can be done remotely and would you be the person that does that.

[guestolo]

Did you have any of those programs installed?
Did you remove them?

[Mr Bell]

Yes I had Music Match. And maybe you could look on my reports because I am dealing with that zlob problem to see if I need to remove anything else that might be causing havoc:)

The want to rean but nothing comes of it.

[guestolo]

EDIT