Author Topic: Programs Exiting - computer crashing (Read 1449 times)

Mod Ryan · « **on:** April 22, 2007, 09:02:39 AM »

whenever i play online games that require java, it randomly exits, it's the most annoying thing ever, sometimes my computer even restarts unexpectedly,

The game can either.. just exit without notice, or come up.. 'blah blah has encountered a problem and needs to close' or my computer restarts... this only happens with java... i have JRE 6.0 and i also have the devopment kit installed, iv'e tried a bunch of things that doesn't seem to help (from adobe) and it gets annoying because i often loose valuable information on the game im' playing.

I also tend to get 'hs_err_pid3244' or diffrent numbers appearing on my desktop.. can you help me with this questolo.. ?

Thanks.

Mod Ryan · « **Reply #1 on:** April 22, 2007, 02:41:43 PM »

BUMP Can you help me Guestolo ?

guestolo · « **Reply #2 on:** April 22, 2007, 02:58:30 PM »

Have you tried removing Java completely from add/remove programs and reinstall?
Close down all browser windows
Access Control Panel>>Java
Under Temp files click Settings>>Delete Files>>Exit java
I would remove all versions of Java, even older versions and updates from add/remove
Do this with all browser windows closed

Reboot the computer, might be worth deleting folders afterwards related to Java
unless you have files that need saved
eg..C:\Documents and Settings\{usernames]\Application Data\Sun
C:\Program Files\Java
C:\Program Files\Common Files\Java
C:\WINDOWS\Sun

Ensure to have the latest version of Java:

Download the latest version of Java Runtime Environment (JRE) 6u1.
Scroll down to where it says "Java Runtime Environment (JRE) 6u1, The Java SE Runtime Environment (JRE) allows end-users to run Java applications".
Click the "Download" button to the right.
Check the box that says: "Accept License Agreement[/i]".
The page will refresh.
Click on the link to download Windows Offline Installation, Multi-language and save it to your desktop (13.16 MB).

Double click on the Installer, follow the prompts

Any help?

Mod Ryan · « **Reply #3 on:** April 22, 2007, 04:04:25 PM »

I un-installed all java components, i downloaded the new package (offline installation) when installing the package i received this error 'Invalid patch file "C:\PROGRA~\Java\JRE16~1.0_0\..\Patch-1.6.0_1-v06.rtp'

Upon this the installer then rolls back the installation and exits, i have tryed it a few times, Also guestolo could you please check you'r PM inbox, thanks.

guestolo · « **Reply #4 on:** April 22, 2007, 04:20:50 PM »

Can you try and install Java in a different directory
Here's instructions
http://www.java.com/en/download/help/6000040100.xml

Mod Ryan · « **Reply #5 on:** April 22, 2007, 04:25:17 PM »

Okay i have a new version of Java installed, i will run a few java based games and i'll report back within 15 mins.

Mod Ryan · « **Reply #6 on:** April 22, 2007, 06:07:47 PM »

Guestolo, it's still exiting randomly, creating error logs on my computer (.txt file) i still aint sure what the problem is, any further help would be greatly appreciated.

guestolo · « **Reply #7 on:** April 22, 2007, 07:01:38 PM »

Can you give me an idea of what games it's happening with
would Runescape be one of them?

How much memory(Ram) does this computer have?

Mod Ryan · « **Reply #8 on:** April 22, 2007, 07:30:41 PM »

It happens with RuneScape yes, but it also happens with any other java end user and my computer has 1 GB ram.

guestolo · « **Reply #9 on:** April 22, 2007, 07:39:57 PM »

I found a Tech support section at Runescape.com
http://www.runescape.com/

Customer support>>Technical>>In Game Problems>> The game crashes whenever I visit certain map areas, what can I do?
But it applies to 2gb ram or more
But take note of the low mode setting

Here's a quote

Quote

If your computer has more than 2 GB of memory and you use Sun Java, you may be experiencing a fault in Sun Java which causes it to incorrectly detect how much memory your computer has. To fix this:

* From the Start menu click Settings > Control Panel.

* In the Control Panel, choose the Java option. This should open a window entitled Java Control Panel.

* Under Java Applet Runtime Settings click the view button.

* In the box entitled Java Runtime Parameters enter -Xmx256M.

* Press OK to close the windows you opened.

* Restart your computer to let the changes take effect.

If this doesn't apply, please try playing in low detail mode and see if this fixes your problem while in that area. If there is one particular area that always causes a problem, please send in a Bug Report to let us know.

Mod Ryan · « **Reply #10 on:** April 23, 2007, 11:56:22 AM »

Hi again, although my java is still exiting it has cut down on how frequintly it does so, i changed the java via help and support with Runescape and 'Sun',

But yet the crashing isn't stopping and can be very irritating at times, i would greatly appreciate any more time on this subject.

Mod Ryan · « **Reply #11 on:** April 23, 2007, 02:19:43 PM »

Today when my Runescape screen closed, i got another 'hs pid' document, after trying to restart the Runescape client i got an error 'kernal32.dll' was corrupted or something, after restarting my computer i'm back up, but can you give me any information on what happened.

guestolo · « **Reply #12 on:** April 23, 2007, 10:36:58 PM »

I'm not sure what's happening, but to give a bit more incite, can you post a hijackthis log
I just want to see a bit more info about your computer
Download Hijackthis 1.99.1 from my signature below
SAVE it to your desktop

Double click on hijackthis_sfx.exe on desktop
Click the UNZIP button>>OK the prompt
This will self extract to C:\Program Files\HijackThis
Delete hijackthis_sfx.exe from desktop

Go to START>>RUN
Copy>>paste the following to the open field, then hit OK
%systemdrive%\Program Files\HijackThis
This will open the Hijackthis folder
RIGHT CLICK on Hijackthis.exe and select SEND TO>>Desktop (create shortcut)
You can now run Hijackthis.exe from the new shortcut placed on your desktop

Do a "SCAN and Save a Log file"
A log will open in Notepad
Copy and paste the WHOLE contents of the log here..

Mod Ryan · « **Reply #13 on:** April 24, 2007, 11:26:33 AM »

Please note that last night i formatted my hard drive, and the problem is still occuring.

Logfile of HijackThis v1.99.1
Scan saved at 17:25:41, on 24/04/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SM1BG.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\CyberLink\PowerCinema\PCMService.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
C:\Program Files\CyberLink\Power2Go\Power2GoExpress.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\system32\slserv.exe
C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Ryan\Desktop\RuneScape.exe
C:\Documents and Settings\Ryan\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.runecore.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\CyberLink\PowerCinema\PCMService.exe"
O4 - HKLM\..\Run: [HSCUpdate] c:\program files\Mastercare\hscupdate\HSCTray.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKCU\..\Run: [Power2GoExpress] NA
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Power2Go Express.lnk = C:\Program Files\CyberLink\Power2Go\Power2GoExpress.exe
O4 - Global Startup: CPRun.lnk = C:\Freeline\CPRun.exe
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\avgfwafu.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl-esd.sun.com/update/1.6.0/jin...ows-i586-jc.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: avgwlntf - C:\WINDOWS\SYSTEM32\avgwlntf.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: AVG Firewall (AVGFwSrv) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe

Mod Ryan · « **Reply #14 on:** April 25, 2007, 04:40:13 PM »

I miss you guestolo please come on

http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/wink.gif\' class=\'bbc_emoticon\' alt=\'

\' />

guestolo · « **Reply #15 on:** April 28, 2007, 09:43:04 AM »

Did you happen to try this?
I know it may not apply, but worth a try

Quote

* From the Start menu click Settings > Control Panel.

* In the Control Panel, choose the Java option. This should open a window entitled Java Control Panel.

* Under Java Applet Runtime Settings click the view button.

* In the box entitled Java Runtime Parameters enter -Xmx256M.

* Press OK to close the windows you opened.

* Restart your computer to let the changes take effect.

Did you update your drivers, including video, sound, etc....?

Mod Ryan · « **Reply #16 on:** April 28, 2007, 06:40:14 PM »

Yes it's all been done, unfortunatly the problem still occurs.

guestolo · « **Reply #17 on:** April 28, 2007, 10:12:10 PM »

Although this should not be found
Can you open IE>>TOOLS>>Internet options>>Advanced
Do you find Microsoft VM in the list?
Or just Sun Java?

Have you sent a bug report to Runescape?

Mod Ryan · « **Reply #18 on:** April 29, 2007, 10:54:03 AM »

On IE i have the virtual machine there, aswell as java on both FF and IE, i havn't yet sent a bug report to RuneScape, but i will do it now, i also sent a bug report to sun java, who have not yet helped me with the issue.

guestolo · « **Reply #19 on:** April 29, 2007, 10:56:44 AM »

Quote

On IE i have the virtual machine there

In the advanced options you see Microsoft VM?

News:

Author Topic: Programs Exiting - computer crashing (Read 1449 times)