Author Topic: Bad e-mail, I think I'm infected (Read 1533 times)

Heather · « **Reply #20 on:** July 09, 2007, 01:01:03 AM »

Kerio does give info, I will get a screenshot for you on the next alert and post it. shouldn't take long.

http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/dry.gif\' class=\'bbc_emoticon\' alt=\'<_<\' />
I'll try the un-re-install as well.

"Silent Runners.vbs", revision R50, http://www.silentrunners.org/
Operating System: Windows XP SP2
Output limited to non-default values, except where indicated by "{++}"

Startup items buried in registry:
---------------------------------

HKCU\Software\Microsoft\Windows\CurrentVersion\Run\ {++}
"ctfmon.exe" = "C:\WINDOWS\system32\ctfmon.exe" [MS]
"swg" = "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" ["Google Inc."]

HKLM\Software\Microsoft\Windows\CurrentVersion\Run\ {++}
"IntelMeM" = "C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe" ["Intel Corporation"]
"Logitech Utility" = "Logi_MwX.Exe" ["Logitech Inc."]
"SsAAD.exe" = "C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe" [null data]
"TkBellExe" = ""C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot" ["RealNetworks, Inc."]
"HP Software Update" = "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe" ["Hewlett-Packard Development Company, L.P."]
"QuickTime Task" = ""C:\Program Files\QuickTime\qttask.exe" -atboottime" ["Apple Computer, Inc."]
"Verizon_McciTrayApp" = "C:\Program Files\Verizon\McciTrayApp.exe" ["Motive Communications, Inc."]
"aol" = ""C:\Program Files\AOL\Active Virus Shield\avp.exe"" ["AOL"]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = (no title provided)
-> {HKLM...CLSID} = "Adobe PDF Reader Link Helper"
\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll" ["Adobe Systems Incorporated"]
{5CA3D70E-1895-11CF-8E15-001234567890}\(Default) = (no title provided)
-> {HKLM...CLSID} = "DriveLetterAccess"
\InProcServer32\(Default) = "C:\WINDOWS\system32\dla\tfswshx.dll" ["Sonic Solutions"]
{9394EDE7-C8B5-483E-8773-474BF36AF6E4}\(Default) = (no title provided)
-> {HKLM...CLSID} = "ST"
\InProcServer32\(Default) = "C:\Program Files\MSN Apps\ST1.03.0000.1005\en-xu\stmain.dll" [MS]
{AA58ED58-01DD-4d91-8333-CF10577473F7}\(Default) = (no title provided)
-> {HKLM...CLSID} = "Google Toolbar Helper"
\InProcServer32\(Default) = "c:\program files\google\googletoolbar4.dll" ["Google Inc."]
{AF69DE43-7D58-4638-B6FA-CE66B5AD205D}\(Default) = (no title provided)
-> {HKLM...CLSID} = "Google Toolbar Notifier BHO"
\InProcServer32\(Default) = "C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll" ["Google Inc."]
{BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0}\(Default) = (no title provided)
-> {HKLM...CLSID} = "MSNToolBandBHO"
\InProcServer32\(Default) = "C:\Program Files\MSN Apps\MSN Toolbar1.02.3000.1001\en-us\msntb.dll" [MS]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {HKLM...CLSID} = "HyperTerminal Icon Ext"
\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
"{DEE12703-6333-4D4E-8F34-738C4DCC2E04}" = "RecordNow! SendToExt"
-> {HKLM...CLSID} = "RecordNow! SendToExt"
\InProcServer32\(Default) = "C:\Program Files\Sonic\RecordNow!\shlext.dll" ["Sonic Solutions"]
"{5CA3D70E-1895-11CF-8E15-001234567890}" = "DriveLetterAccess"
-> {HKLM...CLSID} = "DriveLetterAccess"
\InProcServer32\(Default) = "C:\WINDOWS\system32\dla\tfswshx.dll" ["Sonic Solutions"]
"{F0CB00CD-5A07-4D91-97F5-A8C92CDA93E4}" = "Shell Extensions for RealOne Player"
-> {HKLM...CLSID} = "RealOne Player Context Menu Class"
\InProcServer32\(Default) = "C:\Program Files\Real\RealPlayer\rpshell.dll" ["RealNetworks, Inc."]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Outlook Custom Icon Handler"
-> {HKLM...CLSID} = "Outlook File Icon Extension"
\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\OLKFSTUB.DLL" [MS]
"{42042206-2D85-11D3-8CFF-005004838597}" = "Microsoft Office HTML Icon Handler"
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\msohev.dll" [MS]
"{5464D816-CF16-4784-B9F3-75C0DB52B499}" = "Yahoo! Mail"
-> {HKLM...CLSID} = "YMailShellExt Class"
\InProcServer32\(Default) = "C:\PROGRA~1\Yahoo!\Common\ymmapi20040613.dll" ["Yahoo! Inc."]
"{cc86590a-b60a-48e6-996b-41d25ed39a1e}" = "Portable Media Devices Menu"
-> {HKLM...CLSID} = "Portable Media Devices Menu"
\InProcServer32\(Default) = "C:\WINDOWS\system32\Audiodev.dll" [MS]
"{B9E1D2CB-CCFF-4AA6-9579-D7A4754030EF}" = "iTunes"
-> {HKLM...CLSID} = "iTunes"
\InProcServer32\(Default) = "C:\Program Files\iTunes\iTunesMiniPlayer.dll" ["Apple Computer, Inc."]
"{FC9FB64A-1EB2-4CCF-AF5E-1A497A9B5C2D}" = "Messenger Sharing Folders"
-> {HKLM...CLSID} = "My Sharing Folders"
\InProcServer32\(Default) = "C:\Program Files\MSN Messenger\fsshext.8.0.0812.00.dll" [MS]
"{9999A076-A9E2-4C99-8A2B-632FC9429223}" = "Bonjour"
-> {HKLM...CLSID} = "Bonjour"
\InProcServer32\(Default) = "C:\Program Files\Bonjour\ExplorerPlugin.dll" ["Apple Computer, Inc."]
"{E0D79304-84BE-11CE-9641-444553540000}" = "WinZip"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing LP"]
"{E0D79305-84BE-11CE-9641-444553540000}" = "WinZip"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing LP"]
"{E0D79306-84BE-11CE-9641-444553540000}" = "WinZip"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing LP"]
"{E0D79307-84BE-11CE-9641-444553540000}" = "WinZip"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing LP"]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\
<<!>> "{54D9498B-CF93-414F-8984-8CE7FDE0D391}" = "ewido shell guard"
-> {HKLM...CLSID} = "CShellExecuteHookImpl Object"
\InProcServer32\(Default) = "C:\Program Files\ewido anti-malware\shellhook.dll" ["TODO: <Firmenname>"]

HKLM\System\CurrentControlSet\Control\Session Manager\
<<!>> "BootExecute" = "a" [file not found]|"u" [file not found]|"t" [file not found]|"o" [file not found]|"c" [file not found]|"h" [file not found]|"e" [file not found]|"c" [file not found]|"k" [file not found]| [file not found]|"a" [file not found]|"u" [file not found]|"t" [file not found]|"o" [file not found]|"c" [file not found]|"h" [file not found]|"k" [file not found]| [file not found]|"*" [file not found]| [file not found]| [file not found]| [file not found]

HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\
<<!>> igfxcui\DLLName = "igfxdev.dll" ["Intel Corporation"]
<<!>> klogon\DLLName = "C:\WINDOWS\system32\klogon.dll" ["Kaspersky Lab"]
<<!>> WRNotifier\DLLName = "WRLogonNTF.dll" ["Webroot Software, Inc."]

HKLM\Software\Classes\Folder\shellex\ColumnHandlers\
{F9DB5320-233E-11D1-9F84-707F02C10627}\(Default) = "PDF Column Info"
-> {HKLM...CLSID} = "PDF Shell Extension"
\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\PDFShell.dll" ["Adobe Systems, Inc."]

HKLM\Software\Classes\*\shellex\ContextMenuHandlers\
Kaspersky Anti-Virus\(Default) = "{dd230880-495a-11d1-b064-008048ec2fc5}"
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\Program Files\AOL\Active Virus Shield\shellex.dll" ["Kaspersky Lab"]
WinZip\(Default) = "{E0D79304-84BE-11CE-9641-444553540000}"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing LP"]
Yahoo! Mail\(Default) = "{5464D816-CF16-4784-B9F3-75C0DB52B499}"
-> {HKLM...CLSID} = "YMailShellExt Class"
\InProcServer32\(Default) = "C:\PROGRA~1\Yahoo!\Common\ymmapi20040613.dll" ["Yahoo! Inc."]

HKLM\Software\Classes\Directory\shellex\ContextMenuHandlers\
QuickFinderMenu\(Default) = "{C0E10002-0028-0004-C0E1-C0E1C0E1C0E1}"
-> {HKLM...CLSID} = "QuickFinder Shell Extension"
\InProcServer32\(Default) = "c:\Program Files\WordPerfect Office 11\Programs\PFSE110.DLL" ["Novell, Inc., c/o Corel Corporation Limited"]
WinZip\(Default) = "{E0D79304-84BE-11CE-9641-444553540000}"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing LP"]

HKLM\Software\Classes\Folder\shellex\ContextMenuHandlers\
Kaspersky Anti-Virus\(Default) = "{dd230880-495a-11d1-b064-008048ec2fc5}"
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\Program Files\AOL\Active Virus Shield\shellex.dll" ["Kaspersky Lab"]
WinZip\(Default) = "{E0D79304-84BE-11CE-9641-444553540000}"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing LP"]

Group Policies {policy setting}:
--------------------------------

Note: detected settings may not have any effect.

HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\

"NoCDBurning" = (REG_DWORD) hex:0x00000000
{unrecognized setting}

HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System\

"NoDispAppearancePage" = (REG_DWORD) hex:0x00000000
{unrecognized setting}

HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System\

"shutdownwithoutlogon" = (REG_DWORD) hex:0x00000001
{Shutdown: Allow system to be shut down without having to log on}

"undockwithoutlogon" = (REG_DWORD) hex:0x00000001
{Devices: Allow undock without having to log on}

Active Desktop and Wallpaper:
-----------------------------

Active Desktop may be disabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellState

Displayed if Active Desktop enabled and wallpaper not set by Group Policy:
HKCU\Software\Microsoft\Internet Explorer\Desktop\General\
"Wallpaper" = "C:\WINDOWS\web\wallpaper\Bliss.bmp"

Displayed if Active Desktop disabled and wallpaper not set by Group Policy:
HKCU\Control Panel\Desktop\
"Wallpaper" = "C:\Documents and Settings\Heather\Application Data\Microsoft\Internet Explorer\Internet Explorer Wallpaper.bmp"

Startup items in "Heather" & "All Users" startup folders:
---------------------------------------------------------

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
"Adobe Reader Speed Launch" -> shortcut to: "C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe" ["Adobe Systems Incorporated"]

Enabled Scheduled Tasks:
------------------------

"AppleSoftwareUpdate" -> launches: "C:\Program Files\Apple Software Update\SoftwareUpdate.exe -Task" ["Apple Computer, Inc."]
"ISP signup reminder 1" -> launches: "C:\WINDOWS\System32\OOBE\OOBEBALN.EXE /sys /i /n:1" [MS]
"WebReg " -> launches: "C:\Program Files\HP\digital imaging\bin\hpqwrg.exe """ ["Hewlett-Packard Development Company, L.P."]

Winsock2 Service Provider DLLs:
-------------------------------

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000004\LibraryPath = "C:\Program Files\Bonjour\mdnsNSP.dll" ["Apple Computer, Inc."]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 17
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05

Toolbars, Explorer Bars, Extensions:
------------------------------------

Toolbars

HKCU\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser\
"{2318C2B1-4965-11D4-9B18-009027A5CD4F}"
-> {HKLM...CLSID} = "&Google"
\InProcServer32\(Default) = "c:\program files\google\googletoolbar4.dll" ["Google Inc."]

HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0}"
-> {HKLM...CLSID} = "MSN"
\InProcServer32\(Default) = "C:\Program Files\MSN Apps\MSN Toolbar1.02.3000.1001\en-us\msntb.dll" [MS]
"{2318C2B1-4965-11D4-9B18-009027A5CD4F}"
-> {HKLM...CLSID} = "&Google"
\InProcServer32\(Default) = "c:\program files\google\googletoolbar4.dll" ["Google Inc."]

HKLM\Software\Microsoft\Internet Explorer\Toolbar\
"{BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0}" = "0"
-> {HKLM...CLSID} = "MSN"
\InProcServer32\(Default) = "C:\Program Files\MSN Apps\MSN Toolbar1.02.3000.1001\en-us\msntb.dll" [MS]
"{2318C2B1-4965-11D4-9B18-009027A5CD4F}" = (no title provided)
-> {HKLM...CLSID} = "&Google"
\InProcServer32\(Default) = "c:\program files\google\googletoolbar4.dll" ["Google Inc."]

Explorer Bars

HKCU\Software\Microsoft\Internet Explorer\Explorer Bars\
{4528BBE0-4E08-11D5-AD55-00010333D0AD}\(Default) = (no title provided)
-> {HKLM...CLSID} = "&Yahoo! Messenger"
\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll" ["Yahoo! Inc."]

HKLM\Software\Microsoft\Internet Explorer\Explorer Bars\
{4528BBE0-4E08-11D5-AD55-00010333D0AD}\(Default) = (no title provided)
-> {HKLM...CLSID} = "&Yahoo! Messenger"
\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll" ["Yahoo! Inc."]
{FE54FA40-D68C-11D2-98FA-00C0F0318AFE}\(Default) = (no title provided)
-> {HKLM...CLSID} = "Real.com"
\InProcServer32\(Default) = "C:\WINDOWS\System32\Shdocvw.dll" [MS]

HKLM\Software\Classes\CLSID\{9999A076-A9E2-4C99-8A2B-632FC9429223}\(Default) = "Bonjour"
Implemented Categories\{00021493-0000-0000-C000-000000000046}\ [vertical bar]
InProcServer32\(Default) = "C:\Program Files\Bonjour\ExplorerPlugin.dll" ["Apple Computer, Inc."]

Extensions (Tools menu items, main toolbar menu buttons)

HKLM\Software\Microsoft\Internet Explorer\Extensions\
{08B0E5C0-4FCB-11CF-AAA5-00401C608501}\
"MenuText" = "Sun Java Console"
"CLSIDExtension" = "{08B0E5C0-4FCB-11CF-AAA5-00401C608501}"
-> {HKLM...CLSID} = "Web Browser Applet Control"
\InProcServer32\(Default) = "C:\WINDOWS\System32\msjava.dll" [MS]

{4528BBE0-4E08-11D5-AD55-00010333D0AD}\
"ButtonText" = "Messenger"
"MenuText" = "Yahoo! Messenger"
"CLSIDExtension" = "{4C171D40-8277-11D5-AD55-00010333D0AD}"
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll" ["Yahoo! Inc."]

{7F9DB11C-E358-4CA6-A83D-ACC663939424}\
"ButtonText" = "Bonjour"

{CD67F990-D8E9-11D2-98FE-00C0F0318AFE}\
"ButtonText" = "Real.com"

{E2E2DD38-D088-4134-82B7-F2BA38496583}\
"MenuText" = "@xpsp3res.dll,-20001"
"Exec" = "%windir%\Network Diagnostic\xpnetdiag.exe" [MS]

{FB5F1910-F110-11D2-BB9E-00C04F795683}\
"ButtonText" = "Messenger"
"MenuText" = "Windows Messenger"
"Exec" = "C:\Program Files\Messenger\msmsgs.exe" [MS]

Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

Active Virus Shield, AVP, ""C:\Program Files\AOL\Active Virus Shield\avp.exe" -r" ["AOL"]
Bonjour Service, Bonjour Service, ""C:\Program Files\Bonjour\mDNSResponder.exe"" ["Apple Computer, Inc."]
ewido security suite control, ewido security suite control, "C:\Program Files\ewido anti-malware\ewidoctrl.exe" ["ewido networks"]
LexBce Server, LexBceS, "C:\WINDOWS\system32\LEXBCES.EXE" ["Lexmark International, Inc."]
Messenger Sharing USN Journal Reader service, usnsvc, "C:\WINDOWS\system32\svchost.exe -k usnsvc" {"C:\Program Files\MSN Messenger\usnsvc.dll" [MS]}
Sunbelt Kerio Personal Firewall 4, KPF4, ""C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe"" ["Sunbelt Software"]
Windows User Mode Driver Framework, UMWdf, "C:\WINDOWS\system32\wdfmgr.exe" [MS]

Print Monitors:
---------------

HKLM\System\CurrentControlSet\Control\Print\Monitors\
Dell Network Port\Driver = "LEXLMPM.DLL" ["Lexmark International, Inc."]

----------
<<!>>: Suspicious data at a malware launch point.

+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ To search all directories of local fixed drives for DESKTOP.INI
DLL launch points, use the -supp parameter or answer "No" at the
first message box and "Yes" at the second message box.
---------- (total run time: 109 seconds, including 61 seconds for message boxes)

guestolo · « **Reply #21 on:** July 09, 2007, 07:47:13 AM »

Did you uninstall SpySweeper as I asked earlier?

That registry import I had you do didn't work
Can you do the following

Go to START>>RUN>>type in
regedit
Hit OK

Navigate to the following key, ensure you do everything exactly as posted
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager

So do the following
Expand (+) on each of the following
+ HKEY_LOCAL_MACHINE
+SYSTEM
+CurrentControlSet
+Control

Look for Session Manager on the left hand side
Left click to Highlight it
On the RIGHT hand side look for BootExecute
Right click on BootExecute and select Modify
You should see Value Name>>BootExecute
and you should some text also see under Value data:

In the white box, I need you to modify it to read EXACTLY as posted in bold below, include the asterik
You can delete everything in the white box and copy>>Paste the bold below to it

autocheck autochk *

After that is entered select OK and you can exit the registry editor

If you have not uninstalled SpySweeper yet, do so now
Also, I would like to update Ewido
Can you uninstall Ewido Anti-Malware from add/remove

Reboot the computer

Back in Windows
==Download [color=\"#FF0000\"]AVG Anti-Spyware 7.5[/color]

Save the installer to desktop
Double click the installer, select your language, and then select "OK"
Click NEXT>>>Select I Agree>>>NEXT>>>INSTALL
AVG will now install and afterwards click FINISH
AVG Anti-Spyware 7.5 should now Load
Click the Update tab at the top. Under Manual Update click Start update.
After the update finishes (the status bar at the bottom will display "Update successful")
Click on the Scanner tab at the top
Click the "Settings" tab and then change the recommended action under "How to Act" to Quarantine and ENSURE that "Do Not Automatically Generate Reports" IS selected

An AVG icon will be placed in your system tray next to your clock, can you right on it and uncheck
"Resident Shield" , "Automatic updates" and "Start with Windows"

Click back to the Scan tab at the top
Cick on Complete System Scan.
This scan can take a while to run, let it run uninterrupted
When the scan is complete it will list any infections found on the left hand side.
Click the Apply all actions button. AVG Anti-Spyware will display "All actions have been applied" on the right hand side.
Click on "Save Report", then "Save Report As". This will create a text file. Make sure you know where to find this file (like on the Desktop).

Come back here and post a fresh hijackthis log along with the report from AVG Anti-spyware

Heather · « **Reply #22 on:** July 09, 2007, 04:11:53 PM »

yes I did uninstall spyware blaster when you said to
I have followed all of the latest instructions with no problem
here are your reports
thanks, Heather

---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 2:06:54 PM 7/9/2007

+ Scan result:

C:\Documents and Settings\Heather\DoctorWeb\Quarantine\popcaploader.dll -> Not-A-Virus.Downloader.Win32.PopCap.b : Cleaned.
C:\Documents and Settings\Heather\Cookies\heather@adbrite[2].txt -> TrackingCookie.Adbrite : Cleaned.
C:\Documents and Settings\Heather\Cookies\[email protected][2].txt -> TrackingCookie.Adbrite : Cleaned.
C:\Documents and Settings\Heather\Cookies\heather@com[1].txt -> TrackingCookie.Com : Cleaned.
C:\Documents and Settings\Heather\Application Data\Earthlink\6.0\[email protected]\Cookies\heather@dealtime[2].txt -> TrackingCookie.Dealtime : Cleaned.
C:\Documents and Settings\Heather\Application Data\Earthlink\6.0\[email protected]\Cookies\[email protected][1].txt -> TrackingCookie.Dealtime : Cleaned.
C:\Documents and Settings\Heather\Application Data\Earthlink\6.0\[email protected]\Cookies\heather@fortunecity[2].txt -> TrackingCookie.Fortunecity : Cleaned.
C:\Documents and Settings\Heather\Cookies\[email protected][2].txt -> TrackingCookie.Netflame : Cleaned.
C:\Documents and Settings\Heather\Application Data\Earthlink\6.0\[email protected]\Cookies\heather@real[2].txt -> TrackingCookie.Real : Cleaned.
C:\Documents and Settings\Heather\Cookies\heather@revsci[1].txt -> TrackingCookie.Revsci : Cleaned.
C:\Documents and Settings\Heather\Cookies\heather@tacoda[2].txt -> TrackingCookie.Tacoda : Cleaned.
C:\Documents and Settings\Heather\Cookies\[email protected][2].txt -> TrackingCookie.Yieldmanager : Cleaned.

::Report end

Logfile of HijackThis v1.99.1
Scan saved at 2:11:04 PM, on 7/9/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\AOL\Active Virus Shield\avp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\AOL\Active Virus Shield\avp.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe
C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>;*.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST1.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar1.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar1.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Verizon_McciTrayApp] C:\Program Files\Verizon\McciTrayApp.exe
O4 - HKLM\..\Run: [aol] "C:\Program Files\AOL\Active Virus Shield\avp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sdcCommon...DSL/tgctlcm.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/.../ymmapi_416.dll
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,19/mcgdmgr.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/web_...aploader_v6.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: klogon - C:\WINDOWS\system32\klogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Active Virus Shield (AVP) - Unknown owner - C:\Program Files\AOL\Active Virus Shield\avp.exe" -r (file missing)
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Sunbelt Kerio Personal Firewall 4 (KPF4) - Sunbelt Software - C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe

guestolo · « **Reply #23 on:** July 09, 2007, 06:17:57 PM »

Who asked you to uninstall Spyware Blaster

http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/blink.gif\' class=\'bbc_emoticon\' alt=\':blink:\' />

I asked you to remove Spysweeper

Can I see a fresh log fom Silentrunners

Also, supply an uninstall list from Hijackthis
Open Hijackthis>>Open MISC TOOLS SECTION>>Open UNINSTALL MANAGER
Click the SAVE LIST... button
Save the list to your desktop then copy>>Paste back here the Whole contents

Did you uninstall and reinstall Kerio?

Heather · « **Reply #24 on:** July 09, 2007, 06:34:46 PM »

ok, blond moment

http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/tongue.gif\' class=\'bbc_emoticon\' alt=\'

\' />
I did not uninstall blaster, I uninstalled the webroot spysweeper, I just named it wrong.
yes I did uninstall and reinstall kerio, I havn't had an intrusion alert yet so that may be good news.
here are the logs

"Silent Runners.vbs", revision R50, http://www.silentrunners.org/
Operating System: Windows XP SP2
Output limited to non-default values, except where indicated by "{++}"

Startup items buried in registry:
---------------------------------

HKCU\Software\Microsoft\Windows\CurrentVersion\Run\ {++}
"ctfmon.exe" = "C:\WINDOWS\system32\ctfmon.exe" [MS]
"swg" = "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" ["Google Inc."]

HKLM\Software\Microsoft\Windows\CurrentVersion\Run\ {++}
"IntelMeM" = "C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe" ["Intel Corporation"]
"Logitech Utility" = "Logi_MwX.Exe" ["Logitech Inc."]
"SsAAD.exe" = "C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe" [null data]
"TkBellExe" = ""C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot" ["RealNetworks, Inc."]
"HP Software Update" = "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe" ["Hewlett-Packard Development Company, L.P."]
"QuickTime Task" = ""C:\Program Files\QuickTime\qttask.exe" -atboottime" ["Apple Computer, Inc."]
"Verizon_McciTrayApp" = "C:\Program Files\Verizon\McciTrayApp.exe" ["Motive Communications, Inc."]
"aol" = ""C:\Program Files\AOL\Active Virus Shield\avp.exe"" ["AOL"]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = (no title provided)
-> {HKLM...CLSID} = "Adobe PDF Reader Link Helper"
\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll" ["Adobe Systems Incorporated"]
{5CA3D70E-1895-11CF-8E15-001234567890}\(Default) = (no title provided)
-> {HKLM...CLSID} = "DriveLetterAccess"
\InProcServer32\(Default) = "C:\WINDOWS\system32\dla\tfswshx.dll" ["Sonic Solutions"]
{9394EDE7-C8B5-483E-8773-474BF36AF6E4}\(Default) = (no title provided)
-> {HKLM...CLSID} = "ST"
\InProcServer32\(Default) = "C:\Program Files\MSN Apps\ST1.03.0000.1005\en-xu\stmain.dll" [MS]
{AA58ED58-01DD-4d91-8333-CF10577473F7}\(Default) = (no title provided)
-> {HKLM...CLSID} = "Google Toolbar Helper"
\InProcServer32\(Default) = "c:\program files\google\googletoolbar4.dll" ["Google Inc."]
{AF69DE43-7D58-4638-B6FA-CE66B5AD205D}\(Default) = (no title provided)
-> {HKLM...CLSID} = "Google Toolbar Notifier BHO"
\InProcServer32\(Default) = "C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll" ["Google Inc."]
{BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0}\(Default) = (no title provided)
-> {HKLM...CLSID} = "MSNToolBandBHO"
\InProcServer32\(Default) = "C:\Program Files\MSN Apps\MSN Toolbar1.02.3000.1001\en-us\msntb.dll" [MS]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {HKLM...CLSID} = "HyperTerminal Icon Ext"
\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
"{DEE12703-6333-4D4E-8F34-738C4DCC2E04}" = "RecordNow! SendToExt"
-> {HKLM...CLSID} = "RecordNow! SendToExt"
\InProcServer32\(Default) = "C:\Program Files\Sonic\RecordNow!\shlext.dll" ["Sonic Solutions"]
"{5CA3D70E-1895-11CF-8E15-001234567890}" = "DriveLetterAccess"
-> {HKLM...CLSID} = "DriveLetterAccess"
\InProcServer32\(Default) = "C:\WINDOWS\system32\dla\tfswshx.dll" ["Sonic Solutions"]
"{F0CB00CD-5A07-4D91-97F5-A8C92CDA93E4}" = "Shell Extensions for RealOne Player"
-> {HKLM...CLSID} = "RealOne Player Context Menu Class"
\InProcServer32\(Default) = "C:\Program Files\Real\RealPlayer\rpshell.dll" ["RealNetworks, Inc."]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Outlook Custom Icon Handler"
-> {HKLM...CLSID} = "Outlook File Icon Extension"
\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\OLKFSTUB.DLL" [MS]
"{42042206-2D85-11D3-8CFF-005004838597}" = "Microsoft Office HTML Icon Handler"
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\msohev.dll" [MS]
"{5464D816-CF16-4784-B9F3-75C0DB52B499}" = "Yahoo! Mail"
-> {HKLM...CLSID} = "YMailShellExt Class"
\InProcServer32\(Default) = "C:\PROGRA~1\Yahoo!\Common\ymmapi20040613.dll" ["Yahoo! Inc."]
"{cc86590a-b60a-48e6-996b-41d25ed39a1e}" = "Portable Media Devices Menu"
-> {HKLM...CLSID} = "Portable Media Devices Menu"
\InProcServer32\(Default) = "C:\WINDOWS\system32\Audiodev.dll" [MS]
"{B9E1D2CB-CCFF-4AA6-9579-D7A4754030EF}" = "iTunes"
-> {HKLM...CLSID} = "iTunes"
\InProcServer32\(Default) = "C:\Program Files\iTunes\iTunesMiniPlayer.dll" ["Apple Computer, Inc."]
"{FC9FB64A-1EB2-4CCF-AF5E-1A497A9B5C2D}" = "Messenger Sharing Folders"
-> {HKLM...CLSID} = "My Sharing Folders"
\InProcServer32\(Default) = "C:\Program Files\MSN Messenger\fsshext.8.0.0812.00.dll" [MS]
"{9999A076-A9E2-4C99-8A2B-632FC9429223}" = "Bonjour"
-> {HKLM...CLSID} = "Bonjour"
\InProcServer32\(Default) = "C:\Program Files\Bonjour\ExplorerPlugin.dll" ["Apple Computer, Inc."]
"{E0D79304-84BE-11CE-9641-444553540000}" = "WinZip"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing LP"]
"{E0D79305-84BE-11CE-9641-444553540000}" = "WinZip"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing LP"]
"{E0D79306-84BE-11CE-9641-444553540000}" = "WinZip"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing LP"]
"{E0D79307-84BE-11CE-9641-444553540000}" = "WinZip"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing LP"]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\
<<!>> "{57B86673-276A-48B2-BAE7-C6DBB3020EB8}" = "AVG Anti-Spyware 7.5"
-> {HKLM...CLSID} = "CShellExecuteHookImpl Object"
\InProcServer32\(Default) = "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\shellexecutehook.dll" ["GRISOFT s.r.o."]

HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\
<<!>> igfxcui\DLLName = "igfxdev.dll" ["Intel Corporation"]
<<!>> klogon\DLLName = "C:\WINDOWS\system32\klogon.dll" ["Kaspersky Lab"]
<<!>> WRNotifier\DLLName = "WRLogonNTF.dll" ["Webroot Software, Inc."]

HKLM\Software\Classes\Folder\shellex\ColumnHandlers\
{F9DB5320-233E-11D1-9F84-707F02C10627}\(Default) = "PDF Column Info"
-> {HKLM...CLSID} = "PDF Shell Extension"
\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\PDFShell.dll" ["Adobe Systems, Inc."]

HKLM\Software\Classes\*\shellex\ContextMenuHandlers\
AVG Anti-Spyware\(Default) = "{8934FCEF-F5B8-468f-951F-78A921CD3920}"
-> {HKLM...CLSID} = "CContextScan Object"
\InProcServer32\(Default) = "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\context.dll" ["GRISOFT s.r.o."]
Kaspersky Anti-Virus\(Default) = "{dd230880-495a-11d1-b064-008048ec2fc5}"
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\Program Files\AOL\Active Virus Shield\shellex.dll" ["Kaspersky Lab"]
WinZip\(Default) = "{E0D79304-84BE-11CE-9641-444553540000}"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing LP"]
Yahoo! Mail\(Default) = "{5464D816-CF16-4784-B9F3-75C0DB52B499}"
-> {HKLM...CLSID} = "YMailShellExt Class"
\InProcServer32\(Default) = "C:\PROGRA~1\Yahoo!\Common\ymmapi20040613.dll" ["Yahoo! Inc."]

HKLM\Software\Classes\Directory\shellex\ContextMenuHandlers\
AVG Anti-Spyware\(Default) = "{8934FCEF-F5B8-468f-951F-78A921CD3920}"
-> {HKLM...CLSID} = "CContextScan Object"
\InProcServer32\(Default) = "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\context.dll" ["GRISOFT s.r.o."]
QuickFinderMenu\(Default) = "{C0E10002-0028-0004-C0E1-C0E1C0E1C0E1}"
-> {HKLM...CLSID} = "QuickFinder Shell Extension"
\InProcServer32\(Default) = "c:\Program Files\WordPerfect Office 11\Programs\PFSE110.DLL" ["Novell, Inc., c/o Corel Corporation Limited"]
WinZip\(Default) = "{E0D79304-84BE-11CE-9641-444553540000}"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing LP"]

HKLM\Software\Classes\Folder\shellex\ContextMenuHandlers\
Kaspersky Anti-Virus\(Default) = "{dd230880-495a-11d1-b064-008048ec2fc5}"
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\Program Files\AOL\Active Virus Shield\shellex.dll" ["Kaspersky Lab"]
WinZip\(Default) = "{E0D79304-84BE-11CE-9641-444553540000}"
-> {HKLM...CLSID} = "WinZip"
\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing LP"]

Group Policies {policy setting}:
--------------------------------

Note: detected settings may not have any effect.

HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\

"NoCDBurning" = (REG_DWORD) hex:0x00000000
{unrecognized setting}

HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System\

"NoDispAppearancePage" = (REG_DWORD) hex:0x00000000
{unrecognized setting}

"DisableRegistryTools" = (REG_DWORD) hex:0x00000000
{Prevent access to registry editing tools}

HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System\

"shutdownwithoutlogon" = (REG_DWORD) hex:0x00000001
{Shutdown: Allow system to be shut down without having to log on}

"undockwithoutlogon" = (REG_DWORD) hex:0x00000001
{Devices: Allow undock without having to log on}

Active Desktop and Wallpaper:
-----------------------------

Active Desktop may be disabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellState

Displayed if Active Desktop enabled and wallpaper not set by Group Policy:
HKCU\Software\Microsoft\Internet Explorer\Desktop\General\
"Wallpaper" = "C:\WINDOWS\web\wallpaper\Bliss.bmp"

Displayed if Active Desktop disabled and wallpaper not set by Group Policy:
HKCU\Control Panel\Desktop\
"Wallpaper" = "C:\Documents and Settings\Heather\Application Data\Microsoft\Internet Explorer\Internet Explorer Wallpaper.bmp"

Startup items in "Heather" & "All Users" startup folders:
---------------------------------------------------------

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
"Adobe Reader Speed Launch" -> shortcut to: "C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe" ["Adobe Systems Incorporated"]

Enabled Scheduled Tasks:
------------------------

"AppleSoftwareUpdate" -> launches: "C:\Program Files\Apple Software Update\SoftwareUpdate.exe -Task" ["Apple Computer, Inc."]
"ISP signup reminder 1" -> launches: "C:\WINDOWS\System32\OOBE\OOBEBALN.EXE /sys /i /n:1" [MS]
"WebReg " -> launches: "C:\Program Files\HP\digital imaging\bin\hpqwrg.exe """ ["Hewlett-Packard Development Company, L.P."]

Winsock2 Service Provider DLLs:
-------------------------------

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000004\LibraryPath = "C:\Program Files\Bonjour\mdnsNSP.dll" ["Apple Computer, Inc."]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 17
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05

Toolbars, Explorer Bars, Extensions:
------------------------------------

Toolbars

HKCU\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser\
"{2318C2B1-4965-11D4-9B18-009027A5CD4F}"
-> {HKLM...CLSID} = "&Google"
\InProcServer32\(Default) = "c:\program files\google\googletoolbar4.dll" ["Google Inc."]

HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0}"
-> {HKLM...CLSID} = "MSN"
\InProcServer32\(Default) = "C:\Program Files\MSN Apps\MSN Toolbar1.02.3000.1001\en-us\msntb.dll" [MS]
"{2318C2B1-4965-11D4-9B18-009027A5CD4F}"
-> {HKLM...CLSID} = "&Google"
\InProcServer32\(Default) = "c:\program files\google\googletoolbar4.dll" ["Google Inc."]

HKLM\Software\Microsoft\Internet Explorer\Toolbar\
"{BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0}" = "0"
-> {HKLM...CLSID} = "MSN"
\InProcServer32\(Default) = "C:\Program Files\MSN Apps\MSN Toolbar1.02.3000.1001\en-us\msntb.dll" [MS]
"{2318C2B1-4965-11D4-9B18-009027A5CD4F}" = (no title provided)
-> {HKLM...CLSID} = "&Google"
\InProcServer32\(Default) = "c:\program files\google\googletoolbar4.dll" ["Google Inc."]

Explorer Bars

HKCU\Software\Microsoft\Internet Explorer\Explorer Bars\
{4528BBE0-4E08-11D5-AD55-00010333D0AD}\(Default) = (no title provided)
-> {HKLM...CLSID} = "&Yahoo! Messenger"
\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll" ["Yahoo! Inc."]

HKLM\Software\Microsoft\Internet Explorer\Explorer Bars\
{4528BBE0-4E08-11D5-AD55-00010333D0AD}\(Default) = (no title provided)
-> {HKLM...CLSID} = "&Yahoo! Messenger"
\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll" ["Yahoo! Inc."]
{FE54FA40-D68C-11D2-98FA-00C0F0318AFE}\(Default) = (no title provided)
-> {HKLM...CLSID} = "Real.com"
\InProcServer32\(Default) = "C:\WINDOWS\System32\Shdocvw.dll" [MS]

HKLM\Software\Classes\CLSID\{9999A076-A9E2-4C99-8A2B-632FC9429223}\(Default) = "Bonjour"
Implemented Categories\{00021493-0000-0000-C000-000000000046}\ [vertical bar]
InProcServer32\(Default) = "C:\Program Files\Bonjour\ExplorerPlugin.dll" ["Apple Computer, Inc."]

Extensions (Tools menu items, main toolbar menu buttons)

HKLM\Software\Microsoft\Internet Explorer\Extensions\
{08B0E5C0-4FCB-11CF-AAA5-00401C608501}\
"MenuText" = "Sun Java Console"
"CLSIDExtension" = "{08B0E5C0-4FCB-11CF-AAA5-00401C608501}"
-> {HKLM...CLSID} = "Web Browser Applet Control"
\InProcServer32\(Default) = "C:\WINDOWS\System32\msjava.dll" [MS]

{4528BBE0-4E08-11D5-AD55-00010333D0AD}\
"ButtonText" = "Messenger"
"MenuText" = "Yahoo! Messenger"
"CLSIDExtension" = "{4C171D40-8277-11D5-AD55-00010333D0AD}"
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll" ["Yahoo! Inc."]

{7F9DB11C-E358-4CA6-A83D-ACC663939424}\
"ButtonText" = "Bonjour"

{CD67F990-D8E9-11D2-98FE-00C0F0318AFE}\
"ButtonText" = "Real.com"

{E2E2DD38-D088-4134-82B7-F2BA38496583}\
"MenuText" = "@xpsp3res.dll,-20001"
"Exec" = "%windir%\Network Diagnostic\xpnetdiag.exe" [MS]

{FB5F1910-F110-11D2-BB9E-00C04F795683}\
"ButtonText" = "Messenger"
"MenuText" = "Windows Messenger"
"Exec" = "C:\Program Files\Messenger\msmsgs.exe" [MS]

Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

Active Virus Shield, AVP, ""C:\Program Files\AOL\Active Virus Shield\avp.exe" -r" ["AOL"]
AVG Anti-Spyware Guard, AVG Anti-Spyware Guard, "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe" ["GRISOFT s.r.o."]
Bonjour Service, Bonjour Service, ""C:\Program Files\Bonjour\mDNSResponder.exe"" ["Apple Computer, Inc."]
LexBce Server, LexBceS, "C:\WINDOWS\system32\LEXBCES.EXE" ["Lexmark International, Inc."]
Sunbelt Personal Firewall 4, SPF4, ""C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe"" ["Sunbelt Software"]
Windows User Mode Driver Framework, UMWdf, "C:\WINDOWS\system32\wdfmgr.exe" [MS]

Print Monitors:
---------------

HKLM\System\CurrentControlSet\Control\Print\Monitors\
Dell Network Port\Driver = "LEXLMPM.DLL" ["Lexmark International, Inc."]

----------
<<!>>: Suspicious data at a malware launch point.

+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ To search all directories of local fixed drives for DESKTOP.INI
DLL launch points, use the -supp parameter or answer "No" at the
first message box and "Yes" at the second message box.
---------- (total run time: 51 seconds, including 3 seconds for message boxes)

ABBYY FineReader 5.0 Sprint
Active Virus Shield
Adobe Acrobat 4.0
Adobe Flash Player 9 ActiveX
Adobe Reader 7.0.9
Apple Software Update
AVG Anti-Spyware 7.5
Before You Know It 3.6
Bonjour
CCleaner (remove only)
CCScore
Championship Bass
Coupon Printer for Windows
DA920EN
DD Tournament Poker 1.2
Dell AIO Printer A920
Dell Digital Jukebox Driver
Dell Media Experience
Dell ResourceCD
Dell Solution Center
Dell Support 5.0.0 (766)
DVDSentry
EA Network Play System
EA SPORTS online 2004
EarthLink Setup Files
EAX(tm) Unified (SHELL)
ESSBrwr
ESSCDBK
ESScore
ESSgui
ESShelp
ESSini
ESSPCD
ESSPDock
ESSSONIC
ESSTOOLS
essvatgt
essvcpt
EVEREST Home Edition v2.20
FaxTools
FinePixViewer Ver.4.0
FUJIFILM USB Driver
Google Earth
Google Toolbar for Internet Explorer
Hamsterball
HaxFix 4.47
HijackThis 1.99.1
HLPPDOCK
Hotfix for Windows Media Format SDK (KB902344)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
HP Imaging Device Functions 7.0
HP Photosmart Cameras 7.0
HP Photosmart Premier Software 6.5
HP Software Update
HP Solution Center 7.0
ImageMixer VCD for FinePix
IndeoÂ® software
In-Fisherman Freshwater Trophies
Intel® 537EP V9x DF PCI Modem
Intel® Extreme Graphics 2 Driver
Intel® PRO Network Adapters and Drivers
Intel® PROSet
Internet Explorer Default Page
iPod for Windows 2005-09-23
iPod for Windows 2006-03-23
iTunes
Jasc Paint Shop Photo Album
Jasc Paint Shop Pro 8 Dell Edition
Java 2 Runtime Environment, SE v1.4.2
kgcbaby
kgcbase
kgchday
kgchlwn
kgcinvt
kgckids
kgcmove
kgcvday
Kodak EasyShare software
KSU
Logitech Desktop Messenger
Logitech MouseWare 9.79.1
Logitech Resource Center
Macromedia Shockwave Player
Microsoft .NET Framework 1.1
Microsoft Data Access Components KB870669
Microsoft Encarta Encyclopedia Standard 2004
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2004
Microsoft Money 2004 System Pack
Microsoft National Language Support Downlevel APIs
Microsoft Office XP Media Content
Microsoft Office XP Professional with FrontPage
Modem Event Monitor
Modem Helper
Modem On Hold
MSN
MSN Music Assistant
MSN Toolbar
MSXML 4.0 SP2 (KB927978)
Muppets - Bright2
MUSICMATCHÂ® Jukebox
My Disney Kitchen
Napster for Windows Media Player
Notifier
OfotoXMI
OpenMG Limited Patch 4.4-06-13-19-01
OpenMG Secure Module 4.4.00
OTtBP
OTtBPSDK
PokÃ©mon
Poker Superstars
PowerDVD
Pro Fishing 3D
ProModule: PowerPoint Support
ProModule: Quick Message
ProModule: SongSelect 3.0 Support
ProModule: SongSelect Lyrics Service Import
ProModule: Transitions 1
ProModule: Transitions 2
ProModule: Transitions 3
ProModule: Transitions 4
ProModule: Video Background
ProModule: Visualizations 1
ProModule: Visualizations 2
ProModule: Visualizations 3
ProModule: Visualizations 4
QuickTime
RAW FILE CONVERTER LE
RealArcade
RealPlayer
Rhapsody
Sansa Media Converter
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901190)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
SFR
SHASTA
Shockwave
SKIN0001
SKINXSDK
SongShow Plus
Sonic DLA
Sonic RecordNow!
Sonic Update Manager
SonicStage 3.4
SpywareBlaster v3.5.1
SspSamples: Bible Atlas Images
SspSamples: Creative Interlude Sampler 2
SspSamples: Digital Hotcakes
SspSamples: Digital Juice Images
SspSamples: Digital Juice Jumpbacks
SspSamples: Whitmer Photography
SspSamples: WorshipFilms
SspSamples: WorshipScapes Images
SspSamples: WorshipScapes Videos
Starshine Episode 1
staticcr
Sunbelt Personal Firewall
Tiger Woods PGA TOUR 2004
Twistingo (remove only)
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Verizon Online DSL
Verizon Online Help and Support
Viewpoint Media Player
VPRINTOL
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Live Messenger
Windows Media Format Runtime
Windows Media Player 10
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
WinZip
WinZip Self-Extractor
WIRELESS
WordPerfect Office 11
Yahoo! extras
Yahoo! Internet Mail
Yahoo! Messenger
Yahoo! Messenger Explorer Bar
Yahoo! Photos Easy Upload Tool
Yahoo! Photos Print-at-Home Tool

guestolo · « **Reply #25 on:** July 09, 2007, 07:07:02 PM »

Can you do the following, access your add/remove programs and remove the following
Java 2 Runtime Environment, SE v1.4.2

It is way out of date and malware can use it to infect your system
Don't reboot yet after you remove it

Also, I would suggest that you remove
Viewpoint Media Player
It usually get's unknowing installed

Reboot your computer afterwards
Back in Windows

Download the latest version of Java Runtime Environment (JRE) 6u2.
Scroll down to where it says "Java Runtime Environment (JRE) 6u2, The Java SE Runtime Environment (JRE) allows end-users to run Java applications".
Click the "Download" button to the right.
Check the box that says: "Accept License Agreement[/i]".
The page will refresh.
Click on the link to download Windows Offline Installation, Multi-language and save it to your desktop (13.90 MB).

run the installer from desktop
You can delete the installer after successfully installed

Do you know what version of SpySweeper you had installed, it didn't uninstall totally and could be giving you problems
I would think that installing the newest trial version and uninstalling may help
I would try that route, ensure to reboot afterwards

Also, can you do the following, I want to check on something

Navigate to Hijackthis.exe in this folder
C:\Program Files\HijackThis

RIGHT click on Hijackthis.exe and rename it too Heather.exe
Do another fresh scan with Heather.exe(Hijackthis) and post it's fresh log

Heather · « **Reply #26 on:** July 09, 2007, 09:43:02 PM »

I'm working on those things above however a couple of new things.
Kerio will not start at all, I've tried rebooting and running it as many ways as I know how.
2nd thing, my browser bar os rolling away when my moise is not on it, when I hover on it it comes back and my task bar is gone but the windows button on the keyboard will bring it up. This only seems to happen when I am on the first page but when I open a second IE page it is normal.
will post again when I finish with all instructions.

Heather · « **Reply #27 on:** July 10, 2007, 12:27:49 AM »

fresh log

Logfile of HijackThis v1.99.1
Scan saved at 7:36:35 PM, on 7/9/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\AOL\Active Virus Shield\avp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\AOL\Active Virus Shield\avp.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\internet explorer\iexplore.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Heather.exe\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>;*.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST1.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar1.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar1.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Verizon_McciTrayApp] C:\Program Files\Verizon\McciTrayApp.exe
O4 - HKLM\..\Run: [aol] "C:\Program Files\AOL\Active Virus Shield\avp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\npjpi160_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\npjpi160_02.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sdcCommon...DSL/tgctlcm.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/.../ymmapi_416.dll
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,19/mcgdmgr.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/web_...aploader_v6.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: klogon - C:\WINDOWS\system32\klogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Active Virus Shield (AVP) - Unknown owner - C:\Program Files\AOL\Active Virus Shield\avp.exe" -r (file missing)
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Sunbelt Personal Firewall 4 (SPF4) - Sunbelt Software - C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe

guestolo · « **Reply #28 on:** July 10, 2007, 12:29:41 AM »

One note: I'm not sure what this is related too in the uninstall list from Hijackthis
WIRELESS
Do you know what it's related too?

Are you on wireless broadband connection or direct connection?
Do you have wireless mouse or keyboard?

Can you do me a favor
Open hijackthis>>Misc tools section>>Uninstall manager
Hightlight Wireless on the left hand side
Can you copy>>paste back here the uninstall command on the right hand side
I'm not familiar with this entry, let's ensure it's not ISP related

guestolo · « **Reply #29 on:** July 10, 2007, 12:39:47 AM »

Also, I need you to do this exactly
Navigate to this file
C:\Program Files\Heather.exe\HijackThis.exe

I didn't want you to rename the folder that hijackthis is in
I want you to rename Hijackthis.exe to Heather.exe then post a fresh log

Heather · « **Reply #30 on:** July 10, 2007, 01:56:25 AM »

I'm posting this first as I think it may be helpful to us, I was looking online for any virus alert info and found this site
http://www.techworld.com/security/news/ind...amp;pagtype=all
it tells that my lovely 4th of july e-card is the storm trojan in disguise.
shall I continue with the latest set of instructions or do you want me to do something else?
thanks, H

Heather · « **Reply #31 on:** July 10, 2007, 02:11:25 AM »

[quote name=\'guestolo\' post=\'353928\' date=\'Jul 9 2007, 09:29 PM\']Are you on wireless broadband connection or direct connection?
Do you have wireless mouse or keyboard?

I'm not familiar with this entry, let's ensure it's not ISP related[/quote]

my router (FIOS) has wireless capability and I have a wireless mouse. here's the code

MsiExec.exe /I{F9593CFB-D836-49BC-BFF1-0E669A411D9F}

Heather · « **Reply #32 on:** July 10, 2007, 02:19:19 AM »

[quote name=\'guestolo\' post=\'353931\' date=\'Jul 9 2007, 09:39 PM\']I didn't want you to rename the folder that hijackthis is in
I want you to rename Hijackthis.exe to Heather.exe then post a fresh log[/quote]

DOH!!!

http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/rolleyes.gif\' class=\'bbc_emoticon\' alt=\':rolleyes:\' />
I wonder about myself sometimes. Thank you for your patience with me.
I reinstalled and uninstalled the spysweep as instructed

the sunbelt is not giving intrusion alerts since I brought it up, (my car never acts up in front of the mechanic either)
interesting thing, when the spysweep was in, the Kerio started right up, now that it's gone Kerio won't load again.

Logfile of HijackThis v1.99.1
Scan saved at 12:12:12 AM, on 7/10/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\AOL\Active Virus Shield\avp.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\AOL\Active Virus Shield\avp.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Heather.exe\Heather.exe.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>;*.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST1.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar1.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar1.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [IntelMeM] "C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Verizon_McciTrayApp] "C:\Program Files\Verizon\McciTrayApp.exe"
O4 - HKLM\..\Run: [aol] "C:\Program Files\AOL\Active Virus Shield\avp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sdcCommon...DSL/tgctlcm.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/.../ymmapi_416.dll
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,19/mcgdmgr.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/web_...aploader_v6.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: klogon - C:\WINDOWS\system32\klogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Active Virus Shield (AVP) - Unknown owner - C:\Program Files\AOL\Active Virus Shield\avp.exe" -r (file missing)
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Sunbelt Personal Firewall 4 (SPF4) - Sunbelt Software - C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe

guestolo · « **Reply #33 on:** July 10, 2007, 07:06:38 PM »

I didn't think renaming Hijackthis would produce anything, but I wanted to double check

I don't like using registry cleaners, but in your case I think we should
It appears that SpySweeper uninstall properly, that's good

Can you do the following
Can you once again uninstall Kerio firewall
Reboot the computer

Back in Windows ensure that the XP firewall is enabled

Create a new system restore point
Go to START>>All Programs>>Accessories>>System Tools>>System Restore
Create a New restore point
Give it a name>>(Any name) and click Create
Let it prompt that restore point was successfully create
Exit

You have CCleaner installed
Open CCleaner
Next: click Options click the Advanced button
Uncheck: "Only delete files in Windows temp folders older than 48 hrs."
NEXT: Click the Cleaner
Then click Run Cleaner (bottom right)
OK the prompt>>Let it finish it scan

Afterwards click the Issues button>>Then click Scan for Issues
Let it finish it's scan, ensure all entries are checked
Click Fix Selected Issues
At the prompt to create backup select Yes
and Save the backup in a spot you will remember, by default it should save to My Documents
That will do
Click Save
Click Fix All Selected Issues>>OK>>>Close
Let it finish cleaning and exit CCleaner

Reboot the computer and come back here and post one last hijackthis log
See if things are running better

Heather · « **Reply #34 on:** July 11, 2007, 12:36:20 PM »

I don't know if this makes any difference but we did a restore point back in June, will this new restore point void that one or would going back to that one help fix this? it was before the problems started.
also were you able to check on that storm trojan?
I'll go do the firewall fix and wait on the rest for your reply.
thanks, H

guestolo · « **Reply #35 on:** July 11, 2007, 09:25:41 PM »

Quote

I'll go do the firewall fix and wait on the rest for your reply.

Umm, I'm not sure how to reply to this

Are you planning on restoring to that point?
If you are, I advise to uninstall any programs you installed after that point
You will probably have to reinstall them anyways as they will not work properly

This is your choice, you could try the restore point if you want, as of now I don't see problems
But we may have to clean again as you may restore to an infected restore point
This is your options

Heather · « **Reply #36 on:** July 12, 2007, 11:08:56 AM »

[quote name=\'guestolo\' post=\'355221\' date=\'Jul 11 2007, 06:25 PM\']Umm, I'm not sure how to reply to this

Are you planning on restoring to that point?
If you are, I advise to uninstall any programs you installed after that point
You will probably have to reinstall them anyways as they will not work properly

This is your choice, you could try the restore point if you want, as of now I don't see problems
But we may have to clean again as you may restore to an infected restore point
This is your options[/quote]

I was only going to restore to that point if you thought it best.

I don't know exactly how all this works and I assumed that creating a restore point means that you can back the computer up to a point where there were no problems (or fewer problems) and consequently creating a restore point when there are problems would then cause you to restore to a bad time should you choose that point sometime in the future? like I said, I don't claim to have an understanding of it.
I just wanted to make sure you knew that we created a restore point in June before I had issues. I had come in and had you check to see if I was running ok and then not 2 weeks later I got that goofy e-mail.

I don't want to do anything other than what you advise as I do trust your judgement.
I'll be out of town till saturday so I'll post back then
thanks, H

guestolo · « **Reply #37 on:** July 12, 2007, 07:09:05 PM »

I would like you to try the instructions in Post #34
Then post back the results
We will still have that restore point you made earlier if needed

Heather · « **Reply #38 on:** July 15, 2007, 11:30:07 PM »

sorry for the delay,
upon startup after creating the restore point, the AVS started up quickly on it's own. that is a good developement.
hope you had a nice weekend!

Logfile of HijackThis v1.99.1
Scan saved at 9:21:38 PM, on 7/15/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\AOL\Active Virus Shield\avp.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\AOL\Active Virus Shield\avp.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\WINDOWS\system32\wuauclt.exe
C:\HJT\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>;*.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST1.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar1.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar1.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [IntelMeM] "C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Verizon_McciTrayApp] "C:\Program Files\Verizon\McciTrayApp.exe"
O4 - HKLM\..\Run: [aol] "C:\Program Files\AOL\Active Virus Shield\avp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sdcCommon...DSL/tgctlcm.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/.../ymmapi_416.dll
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,19/mcgdmgr.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://download.games.yahoo.com/games/web_...aploader_v6.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: klogon - C:\WINDOWS\system32\klogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Active Virus Shield (AVP) - Unknown owner - C:\Program Files\AOL\Active Virus Shield\avp.exe" -r (file missing)
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe

guestolo · « **Reply #39 on:** July 15, 2007, 11:34:26 PM »

Your log looks good, how is everything else running
I hope good

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News:

Author Topic: Bad e-mail, I think I'm infected (Read 1533 times)