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Author Topic: sound issues  (Read 1543 times)

Offline Juggernaut

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sound issues
« on: August 27, 2007, 06:18:41 PM »
started up my computer and for an unknown reason there is no sound at all, internet, programs, anything... and all the drivers and devices seem to be in order?  plus my computer could just use a look over. thanks guestolo!

Logfile of HijackThis v1.99.1
Scan saved at 7:18:13 PM, on 8/27/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\IBM\IBM Rapid Restore Ultra\rrpcsb.exe
C:\WINDOWS\System32\QCONSVC.EXE
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\System32\TPHDEXLG.EXE
C:\WINDOWS\system32\TpKmpSVC.exe
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\program files\powerstrip\pstrip.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\program files\steam\steam.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Colin Thorner\Desktop\HijackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O4 - HKLM\..\Run: [PWRMGRTR] rundll32 C:\PROGRA~1\ThinkPad\UTILIT~1\PWRMGRTR.DLL,PwrMgrBkGndMonitor
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [PowerStrip] c:\program files\powerstrip\pstrip.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Steam] "c:\program files\steam\steam.exe" -silent
O4 - Global Startup: Logitech SetPoint.lnk.disabled
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\IBM\Java142\jre\bin\NPJPI142.dll
O9 - Extra 'Tools' menuitem: IBM Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\IBM\Java142\jre\bin\NPJPI142.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [JAVA_IBM] Java (IBM)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: QConGina - C:\WINDOWS\SYSTEM32\QConGina.dll
O20 - Winlogon Notify: tphotkey - C:\WINDOWS\SYSTEM32\tphklock.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: IBM Rapid Restore Ultra Service - Unknown owner - C:\Program Files\IBM\IBM Rapid Restore Ultra\rrpcsb.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\system32\ibmpmsvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IBM PSA Access Driver Control (PsaSrv) - Unknown owner - C:\WINDOWS\system32\PsaSrv.exe (file missing)
O23 - Service: QCONSVC - IBM Corp. - C:\WINDOWS\System32\QCONSVC.EXE
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation  - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: IBM HDD APS Logging Service (TPHDEXLGSVC) - IBM Corporation - C:\WINDOWS\System32\TPHDEXLG.EXE
O23 - Service: IBM KCU Service (TpKmpSVC) - Unknown owner - C:\WINDOWS\system32\TpKmpSVC.exe
Logged

Offline guestolo

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sound issues
« Reply #1 on: August 27, 2007, 10:33:45 PM »
Looks ok, are you sure you have no problems in Device manager?
1. Click the Start button, then click Control Panel.
The Pick a Category window appears.
2. Click Performance and Maintenance.
3. Click the icon named System.
The System Properties window appears.
4. Click the Hardware tab.
5. Click the Device Manager button.
The Device Manager window appears.
6. Click the plus (+) symbol next to the category "Sound,video and game controllers"

Does all seem in order?
What's listed?
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Offline Juggernaut

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sound issues
« Reply #2 on: August 28, 2007, 12:28:01 AM »
i checked it already but under the category i have, Audio Codecs, Legacy Audio Drivers, Legacy Video Capture Devices, Media Control Devices, SoundMAX Integrated Digital Audio, and Video Codecs... all which say they are working properly, yet i still have no sound from speakers or headphones
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Offline Juggernaut

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sound issues
« Reply #3 on: August 28, 2007, 05:54:16 PM »
oh further review of my problem, i've found the error message "No active mixer devices available" when i tried to click on my Volume Control. I googled the problem and it seems that its a pretty reaccurring thing, however i was not able to find a suitable solution... i know you know what youre doing guestolo!   http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/smile.gif\' class=\'bbc_emoticon\' alt=\':)\' />
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Offline guestolo

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sound issues
« Reply #4 on: August 29, 2007, 05:00:59 PM »
Check Windows Audio in the service control manager

Go to Go to START>>>RUN>>>type in services.msc
Hit OK
In the next window, look on the right hand side for this service
name---- Windows Audio

Double click on it--- START the service--If not running
In the drop down menu, change the startup type to Automatic
If not set that way
Apply and OK it then exit out of there, any help?
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Offline Juggernaut

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sound issues
« Reply #5 on: August 29, 2007, 06:01:09 PM »
the Windows Audio service was already started and i repaired it, however that didnt do it... i still have no sound.
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Offline guestolo

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sound issues
« Reply #6 on: August 29, 2007, 06:03:41 PM »
Quote
Windows Audio service was already started and i repaired it
What do you mean you repaired it?
Was it set to Automatic?
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Offline Juggernaut

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sound issues
« Reply #7 on: August 29, 2007, 06:10:16 PM »
it was already set to automatic... repair wasnt the correct term, i restarted the service but i still dont have sound after that.
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Offline guestolo

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sound issues
« Reply #8 on: August 29, 2007, 06:35:59 PM »
I've been looking around the Net
Can you do the following for me
Open your Device manager
and expand (+) on System Devices

Do you see
"Plug and Play Software Device Enumerator"

In the list?

Can you also look for the presence of these files on your computer
C:\WINDOWS\system32\drivers\swenum.sys
C:\WINDOWS\system32\streamci.dll

Do they both exist, take a close look
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Offline Juggernaut

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sound issues
« Reply #9 on: August 29, 2007, 06:44:03 PM »
i have the plug and play device and both those files exist in my system32 folder.
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Offline guestolo

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sound issues
« Reply #10 on: August 29, 2007, 07:10:46 PM »
You mean
"Plug and Play Software Device Enumerator"
If you double click on it, is the device working properly?

System32 folder? you mean one should be in the drivers folder, right???
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Offline Juggernaut

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sound issues
« Reply #11 on: August 29, 2007, 08:05:49 PM »
yes the "Plug And Play Software Device Enumerator" is working properly, and the files are in the System32 and drivers folder respectively where you said they should be.
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Offline guestolo

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sound issues
« Reply #12 on: August 29, 2007, 08:08:55 PM »
I don't see any problems, if your sure that under SOUNDS in device manager all devices are working properly
Did you do any recent updates that may be related?

Can you try a system restore point back to a time before you had problems
« Last Edit: August 29, 2007, 08:09:21 PM by guestolo »
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Offline Juggernaut

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sound issues
« Reply #13 on: August 29, 2007, 09:08:30 PM »
i can't restore my computer to an earlier time because it give me the same message, "No changes have been made to your computer"... restore incomplete
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Offline guestolo

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sound issues
« Reply #14 on: August 29, 2007, 10:15:41 PM »
Quote
i can't restore my computer to an earlier time because it give me the same message, "No changes have been made to your computer"... restore incomplete

What do you mean by it gives you the same message???
Did that give you problems before?

What is the EXACT make and model of your laptop

EDIT>>Just noticed you have IBM's  Rapid Restore Ultra
Can you use that to restore to a previous time?
« Last Edit: August 29, 2007, 10:28:07 PM by guestolo »
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Offline Juggernaut

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sound issues
« Reply #15 on: August 29, 2007, 11:40:16 PM »
my computer is an IBM Thinkpad T43 laptop, and what is this IBM Rapid Restore Ultra? i didnt realize i had such a program, so no ive never used it.
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Offline Joshyboy

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sound issues
« Reply #16 on: August 31, 2007, 07:56:37 AM »
I had the same similar thing happen to my IBM Thinkpad T26 and I took it in and got it repaired cost me like AUD$50
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Offline zimzim

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sound issues
« Reply #17 on: August 31, 2007, 08:53:41 AM »
have you tried downloading the latest Sound drivers from IBM Supportpage and reinstalling? couldnt see it mentioned in the previous threads so forgive my ageing eyesight if i missed it. Sometimes the simple things work if untried.
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Offline Juggernaut

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« Reply #18 on: August 31, 2007, 03:53:05 PM »
yea i mean i could try it, see what happens... its getting so frustrated at this point that im almost on the verge of reformatting my computer just to get the sound back, sure hoping Guestolo can come up with an answer for me :/
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Offline Joshyboy

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« Reply #19 on: August 31, 2007, 06:38:06 PM »
Does it work differently if you have headphones plugged in or something?
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