Compter full of pop ups, ie closing,

[mickapoo]

The post above where I wrote I was having problems with Outlook- I am still having. Outlook will open (sometimes, sometimes not) and it just freezes and says "receiving message 1 of 9" (or whatever). It has been like this for days. Haven't been able to receive or send mail. So I wanted to be very sure that in my attempts to backup my computer, that I back up my outlook.pst file. When I try to copy that to the external hard drive, I get an error that said, "cyclic redundancy check error" and it will not back up that file. So, with the fact that Outlook is not working properly, and the fact that it cannot copy this pst file, does that mean something in Outlook is corrupt? I really need to back up that file. Other files back up to my external hard drive, just not that one.

Here is the report you asked for:

Find AWF report by noahdfear ©2006
               Version 1.40

The current date is: Mon 03/10/2008
The current time is: 10:43:19.54


  bak folders found
  ~~~~~~~~~~~



  Duplicate files of bak directory contents
  ~~~~~~~~~~~~~~~~~~~~~~~



  end of report


Thank you! And please, if you could, let me know how to work around that cyclic redundancy error and backup that pst file! Thank you so much! Your efforts will not go unappreciated!

[mickapoo]

Sorry for posting so many times in one day, just wanted to keep you posted as to what I've been doing to try and resolve the problem of not being able to back up my outlook.pst file. I googled "cyclic redundancy check" error- and found that it said it could be the hard drive or the outlook.pst file corrupted. It told me to do a dskchk, I think it was, and it rebooted and ran, and according to the MS website, that meant the hard drive is ok, go on to number 2, which is to check the actual outlook.pst file. So, I ran the "inbox repair tool" as it suggested, and that gave me an error and said to run a scandisk or something. So that is where it stands now. Outlook is definitely not working, and I can't even make a copy of my outlook.pst fle, nevermind back it up on my external hard drive.

[mickapoo]

Sorry again- forgot those last few posts. I was trying to back up my Outlook.pst file but after being on the phone with Microsoft for a couple of hours, I found out I just need to reinstall Outlook. Well in order to do that, I'm back with that darn cd/dvd drive. I have the cd to reinstall Outlook, but my cd drive isn't working! Can you get back again to helping me get my cd drive recognized? Thank you so much for your help. As as soon as I get my drive back up and running I can reinstall Office and back up my pst file. Thank you!!!!

[guestolo]

http://support.microsoft.com/kb/319128
Is that the article you tried?

Did you follow All steps exactly as outlined?

[mickapoo]

Yes, that is it. I tried it step by step, and the second step that says to make a copy of the outlook.pst file, well, when i tried to do that, it would not let me make a copy of it. It said there was a cyclic redundancy check error. Then I called Microsoft, paid $50 to have them tell me the same steps, then when that did not work they tried a sort of "pc anywhere" type thing where they could run my computer remotely, said that I would need to reinstall MS Office because outlook was hosed. I said I at least need to backup up the outlook.pst file. He said, sure, no problem... went to back that up by draggging it to my hard drive, and again, the error message. He said to reinstall Office, and I told him my cd/dvd drive is not working, he said that is a different issue altogether and I have to get my cd drive working first. AAAARRGGHH!!!!!!

[guestolo]

When you tried to manually backup your .pst files
Did you ensure that Outlook wasn't open, make sure it was closed completely?

[mickapoo]

Yes, it was closed completely.

[guestolo]

Which version of Outlook are you running?

[mickapoo]

[quote name=\'guestolo\' post=\'423797\' date=\'Mar 10 2008, 07:48 PM\']Which version of Outlook are you running?[/quote]

2000.

[guestolo]

Try an alternative repair or recovery software
Try this demo version, if you can't use it without purchasing, don't buy it
I installed on my test box, I don't have Outlook on it however, but it didn't prompt to purchase
Don't purchase if prompted

Repair PST 1.0
http://www.repairpst.net/download-pst-repair-tool

P.S. Sounds as if your harddisk may be failing

[mickapoo]

I tried one earlier, but I'm not sure if it was that one. It didn't find anything.

As far as my harddisk failing- does that mean I would need an entirely new computer (or new harddrive) or if I reformat my harddrive will that take care of everything?

Thank you.

[guestolo]

I'm not sure what you mean that it didn't find anything??

Try that utility, look at the instructions to recover .pst files
http://www.repairpst.net/blog/outlook-email-recovery

[mickapoo]

That is the one I did try yesterday. It allowed you to run a scan with the trial version, but once repaired, it would not allow you to save the new "repaired" version. Is this worth purchasing?

I tried running the Inbox repair tool (courtesy of MS) but that did not work. It said it encountered an error.

Tech support at MS are saying that it is the file size that is the problem. The pst file is approx 2 gig. They said once it gets that large, it is no longer compatible with Outlook (I have 2003 now) and the file itself starts to become problematic. It seems right now I may just lose the entire thing. It locks up
when I try to use it (Outlook, that is) so it's not like I can go into the deleted or sent items and delete everything to reduce the file size. Is there any other way to reduce the file size? I'd rather lose some of the data than all of it.

[guestolo]

Have you seen this link?

http://www.microsoft.com/learning/books/tr...utions/292.mspx

[mickapoo]

That would great and all, as long as I could open and use Outlook. However, when it opens, it's just frozen. The program is unresponsive and just shuts down. Then last night I found something on their website that was a tool to reduce the file size of an outlook.pst file you cannot access. It removes however many megs you need to get it below 2 gig. You have no control over what data is lost, however, at least you get the majority of your data back. I tried that, which did not work either. It got part way through and said it has encountered an error.

I think I will look for freeware or shareware to allow me to fix the corrupt pst file, otherwise purchase the one you had mentioned above. It SAID it repaired the file, but until I buy it, save it, and then try to import that pst into my newly installed Office, I won't even know if it works.

[guestolo]

Did you actually do the following?
It's important you did so
The problems you are experiencing are indicating bad sectors on your hard disk where your .pst files are stored

The first step, which you should of done already should be the following

Go to START>>RUN>>type in EXACTLY the following

chkdsk /r <<Notice the space between k and /
then hit OK

At the prompt to run on restart select Y and hit Enter
Reboot the computer
Let chkdisk run

Try running the INbox repair tool>>From START>>Programs>>Accessories>>System Tools
If not found, do a search for SCANPST.EXE
and run it
You may also want to try chkdsk /f

After each of the above commands try the Inbox repair tool first!
You may be out of luck and lost the info, but I'll keep searching

Also, if you haven't tried the following
You can try this from a command prompt
Go to Start > Run, type cmd and press OK

Change Directory to where your .pst file is located. for example
cd \Documents and Settings\{user name}\Application Data\Microsoft\Outlook\
Notice single space between cd and \

When you have changed to the directory where your .pst file is located, type the following command:
 copy Outlook.pst NUL.

Notice the space between copy and Outlook.pst, also space between pst and NUL
This reads the entire file by copying it to NULL, or "nowhere". If this succeeds the problem is not actually with the file itself, but the location you were trying to copy it to.

If this copy fails, we've confirmed that a bad sector on your hard disk is actually being used by some portion of your .pst file.
Which would not be a good thing

[mickapoo]

I have taken care of the problem with the Outlook file, but now I'm having the same problem as before. My computer won't even boot up (I think it was post #14 but not certain). When I boot up, I jusst get this blue screen with white
writing:

"Intel UNDI PXE 2.0 (Build 082)
For Realtez RTL8139(X)/8130/810X
PCI Fast Ethernet Controller v2.13
Client Mac Addr: 00 0A E4 00 08 EA
GUID: 9D9A3280-9770-1109...
DHCP... (and then there is a line spinning in a circle)

Then after a few minutes of the line spinning in a circle, the screen changes to:
"No boot filename received.
Exiting PXE ROM."

Then it loops back to the error message above. It just keeps looping over and over again.

I am ready to reformat my harddrive. I have everything backed up and am just fed up. However, when I managed to get to the set up screen, any key I hit took me back to the error message above! Then I tried booting with the MS Windows XP boot cd in the cd drive, but still the same error message.

How can I get around all of this and reformat the hard drive- start clean- ? PS Does this sound like a software problem that will be solved by me reinstalling the OS, or does it sound like a hardware problem?

THank you!

[mickapoo]

In addition to the post above, I have had other error msgs that will say:
KERNAL_DATA_INPAGE_ERROR

and then I had another one that said:
Process or thread crucial to your system operation has unexpectedly exited or terminated.


Does any of this tell you if it's a hardware or software problem?

I did find the following info. I can press escape to chg the boot order, F10 to enter set up. The set up utility screen shows these tabs at the top: Main, Security, Advanced, Tools, Exit. I'm not familiar with any of this stuff so if you provide me with directions please be specific. I tried a few things but when I would hit "enter" it just took me back to the main error screen (that I posted above).

Thank you again.

[mickapoo]

Ok, I finally got into the set up mode and changed the boot order and it let me get into my desktop.

Was doing some research on reformatting my harddrive, but then realized I'd have to turn off my pc, load the Windows XP cd, and turn it back on. Well, my cd drive isn't always recognized. So, I'm not sure what to do. If I erase the entire harddrive, I may not be able to reinstall the OS.

Do you think from the errors I mentioned above that this is more of a software or hardware problem?

Thank you.

[guestolo]

I have taken care of the problem with the Outlook file

how did you manage it, what steps did you take?

Also, in Setup under advanced did you find the boot order of your computer
Did you set to CD first than harddrive afterwards?

EDIT>>Remember, after making changes in the bios, you will have to hit a key such as F10 and select yes to save changes