need help =/

[r1ch dude12]

yea everytime i try and download something or install a new program my coputer freezes so i have to manually turn off my pc to make it unfreeze and it keeps freezing occasionally when im just web browsing and stuff and seems to be going slower. Ive tried scanning with avast and it came up clean so im not sure what to do =s

[JB Lee]

Post a HijackThis log.

http://www.thetechguide.com/forum/index.php?showtopic=22942

[r1ch dude12]

well i would but i cant download the program lol ive also tried doing a system restore and it freezes when i try and run that to... http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/huh.gif\' class=\'bbc_emoticon\' alt=\':huh:\' />

[guestolo]

Are you using IE7?
If so, close IE then reopen without addons
START>>All programs>>Accessories>>System Tools>>IE no addons

Then try the following
Download Hijackthis Installer from [color=\"#FF0000\"]HERE[/color]
For an alternate download location, you can try HERE
SAVE it to your desktop
Double click on HJTInstall.exe to run it
Choose Install

Hijackthis v2.0.2 will open

Under Main Menu, Select
Do a system scan and save a Log file
A log will open in Notepad
Copy and Paste the Whole log back here to the forum----It is all important!

If you can't do that can you transfer Hijackthis from one computer to this one

[r1ch dude12]

ok well i use firefox but i tried ie without any add ons and same thing http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/huh.gif\' class=\'bbc_emoticon\' alt=\':huh:\' /> so ill have to try send it to my pc tommorow or something but it will more then likely freeze when i try to install it http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/sad.gif\' class=\'bbc_emoticon\' alt=\'\' />

[guestolo]

Well, I hate to have users do this, but can you restart your computer in Safe mode with Networking
Download, install Hijackthis and then boot back to normal windows and run a scan/ save logfile and post the log?

[r1ch dude12]

uhh im not real sure how to do that http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/unsure.gif\' class=\'bbc_emoticon\' alt=\':unsure:\' /> im not that great with computers i can just use them ok lol

[guestolo]

Restart the computer
Right after you hear the post beep, the single beep when the computer is starting up
Start tapping the F8 key on your keyboard

This should bring up a Startup menu
Use the cursor on your keyboard to scroll to "Safe mode with Networking"
Then hit Enter

Sign in with your usual account

[r1ch dude12]

ok then to undo it id just restart my pc again go to the menu and change it back? just wanna make sure cause knowing me id stuff up something lol

[guestolo]

To get to normal windows again, simply just restart the computer as you usually do

[r1ch dude12]

turns out it was the comodo firewall it installed http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/dry.gif\' class=\'bbc_emoticon\' alt=\'<_<\' /> it was asking permission each time to download stuff but it was a hidden confirmation box lol so yea all good now http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/laugh.gif\' class=\'bbc_emoticon\' alt=\':lol:\' />

[guestolo]

[quote name=\'r1ch dude12\' post=\'421128\' date=\'Feb 8 2008, 02:19 AM\']turns out it was the comodo firewall it installed http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/dry.gif\' class=\'bbc_emoticon\' alt=\'<_<\' /> it was asking permission each time to download stuff but it was a hidden confirmation box lol so yea all good now http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/laugh.gif\' class=\'bbc_emoticon\' alt=\':lol:\' />[/quote]

Good news, I find if a user can run fine in safe mode with networking it may be a Firewall issue if not malware related
I assume that is what you found out also
I'll lock this as your problems are resolved
Take care r1ch dude12