Lock up

[Mr Bell]

With no warning signs out of no where I hear a tiny click from my tower and my computer just locks up when I load Steam up.

[guestolo]

As it seems it's just Steam related
Best check out there FAQ
Here's one link
https://support.steampowered.com/kb_article...=1093-TEMX-7665

[Mr Bell]

They have AVG listed as a program that is not compatable with steam.

[guestolo]

As a troubleshooting step, go ahead and uninstall AVG 7.5 AntiVirus and Anti-Malware if installed
Reboot the computer

Back in Windows, ensure that all of AVG was removed
You can post a hijackthis log to ensure

Don't do much browsing and downloading on the internet, as you will be without AV software
We can get you another later

Try Steam, not sure if it will help, but it may

[Mr Bell]

Well, that doesn't appear to be the problem.

I have a sneaky suspicion its a bad memory stick although its not blue screening like it did last time.

You may recall last time I was not able to get the memory test to run. Is there any type of memory test that I can burn to DVD instead. I couldn't get the cd to load or work last time.

[Mr Bell]

Ok I got it to burn. But when I reboot my computer the dam test doesn't run.

[guestolo]

[quote name=\'Mr Bell\' post=\'424463\' date=\'Mar 20 2008, 06:33 PM\']Ok I got it to burn. But when I reboot my computer the dam test doesn't run.[/quote]

I have no idea what your response is related too
Why don't you post the the Steam forums???

[Mr Bell]

The mentest86 iso. I can't get the test to run. The forums on steam are useless.

[guestolo]

Did you burn the .iso as an image file?

Did you set your computer to boot from CD first in the bios?

[Mr Bell]

I down loaded the file. I used nero and burned it to a cd. Not sure what or how to burn it as an image file.

Yes I changed the bios to start from the cd rom.

It didn't work.

[guestolo]

What version of Nero are you using?

Here's a direct link to Memtest86 ver. 3.3
http://www.memtest86.com/memtest86-3.3.iso.zip

Save it and unzip the contents to desktop
Right-click on a ZIP file and select the Extract All.
Press the Next button.
Enter the path where you would like the files to be extracted to.
After you set the location where you wish the file to be extracted to, press the Next button.
The file has now been extracted

Uncheck the box labeled Show extracted files. Then press the finish button.


Put in a CDR or CDRW, I prefer CDRW so you can reuse it later

Burn memtest86-3.3.iso to the CD
Remember to burn as an image file

Boot the computer with it, it should auto run

[Mr Bell]

Wow it worked. Test is running!!!!!

How long does test take to run?

[Mr Bell]

Ok it passsed. And thanks for instructions on burning. Still don't know what I was doing wrong before unless I downloaded the wrong file I guess.

[guestolo]

Doesn't appear to be memory related

Can you post a fresh hijackthis log, if it's clean, I suggest you ensure you have all latest video/sound drivers for your computer

[Mr Bell]

Ok I did install a new video card about two weeks ago. I didn't bother using the cd for the drivers. Instead I went directly to nvidia. Everytime I reboot though I still get the window pop up for found new hardware. I went to the site a few days ago and after trying to locate my card 6800 gt it said no updates were available if infact I did that right since it only said 6800 series.

Not sure where to go for ac97 to download any new sound drivers.

What about AVG? What should I use?

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:21:32 PM, on 3/22/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\Logitech\G-series Software\LCDMon.exe
C:\Program Files\Common Files\AOL\1126634133\ee\AOLSoftware.exe
C:\Program Files\Logitech\G-series Software\Applets\LCDMedia.exe
C:\Program Files\Logitech\G-series Software\Applets\LCDClock.exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE
C:\Program Files\Valve\Steam\Steam.exe
C:\Program Files\mIRC\mirc.exe
C:\Program Files\America Online 9.0\wEmail Removedexe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Documents and Settings\Randy\Desktop\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.eightballclan.branzone.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [Launch LCDMon] "C:\Program Files\Logitech\G-series Software\LCDMon.exe"
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1126634133\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user')
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O15 - Trusted Zone: *.eightballclan.com
O15 - Trusted Zone: *.tpgleague.org
O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownlo.../sysreqlab2.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0F9C9C62-1E47-476F-890B-CE564DB6E779}: NameServer = 65.32.5.74,65.32.5.75
O17 - HKLM\System\CS1\Services\Tcpip\..\{0F9C9C62-1E47-476F-890B-CE564DB6E779}: NameServer = 65.32.5.74,65.32.5.75
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

--
End of file - 6855 bytes

[Mr Bell]

Ok I've done the following. I went back and installed the cd for nvidia and the latest drivers. Check

Now when it comes to the real tec AC97 is another story. So looking ac97 properties/driver details I noticed there is a list and a half in there most of which have 2004 as a date on them. And I went to real tec ac97 and I don't have a clue as what I need as drivers.

[guestolo]

Look in your device manager
Do you have any yellow exclamation marks

When you installed the drivers for your video driver from Cd
Did you uninstall your other video drivers first, reboot then install new driver?

Is this the driver you downloaded from Nvidia?
http://www.nvidia.com/object/winxp_169.21_whql.html

[Mr Bell]

There are no yellow exclamation marks anywhere.

You list the correct driver. However, I did not remove the driver first. What I did was go to the site and downloaded the driver again and just copy it over. In that process the window popped up again saying found new hardware and to use the disk. I installed the disk and ran it and it completed down loading the driver again.

Now I was also looking in my add and remove just now to find that there are 2 flashmenu showing and two java showing java 6 update 3 and java 6 update 5

[guestolo]

Does the game play now??

supply an uninstall list from Hijackthis
Open Hijackthis>>Open MISC TOOLS SECTION>>Open UNINSTALL MANAGER
Click the SAVE LIST... button
Save the list to your desktop then copy>>Paste back here the Whole contents

[Mr Bell]

No sir its not working. This is what happens. I load up Steam and everything is ok. But as soon as I bring the menu up to either the friends list or game list I'll hear a small click sound and the red light stays on and then everything freezes. Occationally it will let me game if I switch to a game real fast.

I've submitted questions in Steam support but there for ever and a day to answer anything and there usually no help.

I might have no other choice but to remove Steam all together and reinstall and give that a try on the chance its a corrupted file in the loading. I hate to do that since I will probably lose my entire profile for Call of duty4 and have to start all over. I'm pretty sure we've done just about everything we can do on this end unless you have any other idea's.

Here is the uninstall list:

Ad-Aware SE Personal
Adobe Flash Player ActiveX
Adobe Reader 8.1.2
Adobe® Photoshop® Album Starter Edition 3.2
AOL Coach Version 2.0(Build:20041026.5 en)
AOL Explorer
AOL Instant Messenger
AOL Uninstaller (Choose which Products to Remove)
AOL You've Got Pictures Screensaver
Belkin Gigabit Ethernet
Call of Duty 4: Modern Warfare
CCleaner (remove only)
CDDRV_Installer
CheckIt Diagnostics
Counter-Strike
Day of Defeat
FileZilla (remove only)
FlashMenu
FlashMenu
Google Talk (remove only)
HijackThis 2.0.2
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
InterActual Player
Java(tm) 6 Update 3
Java(tm) 6 Update 5
KhalInstallWrapper
K-Lite Codec Pack 3.5.0 Basic
Lernout & Hauspie TruVoice American English TTS Engine
Logitech G-series Keyboard Software
Logitech QuickCam
Logitech SetPoint
Logitech® Camera Driver
Magellan Tools
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Data Access Components KB870669
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 SR-1 Disc 2
Microsoft Office 2000 SR-1 Professional
Microsoft Text-to-Speech Engine 4.0 (English)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
mIRC
Mozilla Firefox (2.0.0.12)
Nero OEM
NVIDIA Drivers
RealPlayer
Realtek AC'97 Audio
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB946026)
Source SDK Base
Spybot - Search & Destroy 1.5.2.20
SpywareBlaster v3.5.1
Steam
System Requirements Lab
Tiwaz
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Ventrilo Client
VideoLAN VLC media player 0.8.5
Windows Defender
Windows Defender Signatures
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Installer Clean Up
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
WinRAR archiver