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Author Topic: IE crashes, system crash during virus scan  (Read 1820 times)

Offline Aaron40002

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IE crashes, system crash during virus scan
« on: March 22, 2008, 06:09:54 PM »
Hey, so ya this computer has a few issues everytime we close a window in internet explorer i get a error saying ie had to close bla bla everytime we try a virus scan it goes for a while then crashes to a blue screen showing a IRQL_NOT_LESS_OR_EQUAL something liek that so hope u can help me out thx




Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:04:56 PM, on 3/22/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\RioMSC.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1195042846890
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: ssqrr - C:\WINDOWS\
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North America, Inc. - C:\WINDOWS\system32\RioMSC.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe

--
End of file - 10281 bytes
Logged

Offline guestolo

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IE crashes, system crash during virus scan
« Reply #1 on: March 22, 2008, 07:36:21 PM »
Download [color=\"#008000\"]Deckard's System Scanner (dss.exe)[/color] to your desktop.
Close all applications and windows.
Double-click on dss.exe to run it and follow the prompts.
When the scan is complete, two text files will open; main.txt, which will be maximized and extra.txt, which will be minimized.

Post back just the Whole contents of Main.txt and Extra.txt
Logged

Do you want to post your own logs from FRST?

Follow the instructions posted http://www.thetechguide.com/forum/index.php/topic/22942-please-read-how-to-post-logs-from-frst/\'>Click Here

Offline Aaron40002

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IE crashes, system crash during virus scan
« Reply #2 on: March 22, 2008, 07:54:47 PM »
heres the main.txt

Deckard's System Scanner v20071014.68
Run by Andy&Diane on 2008-03-22 20:02:13
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 5 Restore Point(s) --
34: 2008-03-23 01:02:18 UTC - RP390 - Deckard's System Scanner Restore Point
33: 2008-03-22 20:24:33 UTC - RP389 - Installed SUPERAntiSpyware Professional
32: 2008-03-22 15:18:38 UTC - RP388 - System Checkpoint
31: 2008-03-20 03:38:20 UTC - RP387 - Software Distribution Service 3.0
30: 2008-03-07 02:56:33 UTC - RP386 - System Checkpoint


-- First Restore Point --
1: 2007-12-30 20:07:48 UTC - RP357 - System Checkpoint


Backed up registry hives.
Performed disk cleanup.



-- HijackThis (run as Andy&Diane.exe) ------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:04:13 PM, on 3/22/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\RioMSC.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Documents and Settings\Andy&Diane\Desktop\dss.exe
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
C:\PROGRA~1\TRENDM~1\HIJACK~1\Andy&Diane.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1195042846890
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: ssqrr - C:\WINDOWS\
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North America, Inc. - C:\WINDOWS\system32\RioMSC.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe

--
End of file - 10196 bytes

-- File Associations -----------------------------------------------------------

[color=\"red\"].scr - AutoCADLTScript - shell\open\command - C:\WINDOWS\NOTEPAD.EXE "%1"[/color]


-- Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ---------------------

R1 omci (OMCI WDM Device Driver) - c:\windows\system32\drivers\omci.sys <Not Verified; Dell Computer Corporation; OMCI Driver>
R2 SP5NT - c:\windows\system32\drivers\sp5nt.sys

S1 InCDPass - c:\windows\system32\drivers\incdpass.sys (file missing)
S1 InCDRm (InCD Reader) - c:\windows\system32\drivers\incdrm.sys (file missing)
S3 BVRPMPR5 (BVRPMPR5 NDIS Protocol Driver) - d:\instal~e\core\bvrpmpr5.sys (file missing)
S3 DSproct - c:\program files\dellsupport\gtaction\triggers\dsproct.sys <Not Verified; Gteko Ltd.; processt>
S3 SASENUM - c:\program files\superantispyware\sasenum.sys <Not Verified; SuperAdBlocker, Inc.; SuperAntiSpyware>
S3 wanatw (WAN Miniport (ATW)) - c:\windows\system32\drivers\wanatw4.sys (file missing)
S4 InCDFs (InCD File System) - c:\windows\system32\drivers\incdfs.sys (file missing)


-- Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled --------------------

R2 RioMSC (Rio MSC Manager) - c:\windows\system32\riomsc.exe <Not Verified; Digital Networks North America, Inc.; Rio Mass Storage Class Device Manager>
R2 sprtsvc_dellsupportcenter (SupportSoft Sprocket Service (dellsupportcenter)) - c:\program files\dell support center\bin\sprtsvc.exe /service /p dellsupportcenter


-- Device Manager: Disabled ----------------------------------------------------

Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: Broadcom NetXtreme 57xx Gigabit Controller
Device ID: PCI\VEN_14E4&DEV_1677&SUBSYS_01771028&REV_01\4&1D7EFF9E&0&00E0
Manufacturer: Broadcom
Name: Broadcom NetXtreme 57xx Gigabit Controller
PNP Device ID: PCI\VEN_14E4&DEV_1677&SUBSYS_01771028&REV_01\4&1D7EFF9E&0&00E0
Service: b57w2k


-- Scheduled Tasks -------------------------------------------------------------

2008-01-25 21:23:46       540 --a------ C:\WINDOWS\Tasks\Norton AntiVirus - Run Full System Scan - Andy&Diane.job


-- Files created between 2008-02-22 and 2008-03-22 -----------------------------

2008-03-22 18:04:02         0 d-------- C:\Program Files\Trend Micro
2008-03-22 16:21:52         0 dr------- C:\Documents and Settings\Administrator.DELL8400\Favorites
2008-03-22 16:21:52         0 d-------- C:\Documents and Settings\Administrator.DELL8400\Desktop
2008-03-22 16:21:52         0 d--hs---- C:\Documents and Settings\Administrator.DELL8400\Cookies
2008-03-22 16:21:52         0 dr-h----- C:\Documents and Settings\Administrator.DELL8400\Application Data
2008-03-22 16:21:52         0 d-------- C:\Documents and Settings\Administrator.DELL8400\Application Data\Sun
2008-03-22 16:21:52         0 d-------- C:\Documents and Settings\Administrator.DELL8400\Application Data\Sonic
2008-03-22 16:21:52         0 d---s---- C:\Documents and Settings\Administrator.DELL8400\Application Data\Microsoft
2008-03-22 16:21:52         0 d-------- C:\Documents and Settings\Administrator.DELL8400\Application Data\Jasc Software Inc
2008-03-22 16:21:52         0 d-------- C:\Documents and Settings\Administrator.DELL8400\Application Data\Identities
2008-03-22 16:21:52         0 d-------- C:\Documents and Settings\Administrator.DELL8400\Application Data\Creative
2008-03-22 16:21:51         0 d--h----- C:\Documents and Settings\Administrator.DELL8400\Templates
2008-03-22 16:21:51         0 dr------- C:\Documents and Settings\Administrator.DELL8400\Start Menu
2008-03-22 16:21:51         0 dr-h----- C:\Documents and Settings\Administrator.DELL8400\SendTo
2008-03-22 16:21:51         0 dr-h----- C:\Documents and Settings\Administrator.DELL8400\Recent
2008-03-22 16:21:51         0 d--h----- C:\Documents and Settings\Administrator.DELL8400\PrintHood
2008-03-22 16:21:51    786432 --ah----- C:\Documents and Settings\Administrator.DELL8400\NTUSER.DAT
2008-03-22 16:21:51         0 d--h----- C:\Documents and Settings\Administrator.DELL8400\NetHood
2008-03-22 16:21:51         0 dr------- C:\Documents and Settings\Administrator.DELL8400\My Documents
2008-03-22 16:21:51         0 d--h----- C:\Documents and Settings\Administrator.DELL8400\Local Settings
2008-03-22 16:08:33         0 d--h----- C:\Documents and Settings\Administrator\Templates
2008-03-22 16:08:33         0 dr------- C:\Documents and Settings\Administrator\Start Menu
2008-03-22 16:08:33         0 dr-h----- C:\Documents and Settings\Administrator\SendTo
2008-03-22 16:08:33         0 dr-h----- C:\Documents and Settings\Administrator\Recent
2008-03-22 16:08:33         0 d--h----- C:\Documents and Settings\Administrator\PrintHood
2008-03-22 16:08:33    786432 --ah----- C:\Documents and Settings\Administrator\NTUSER.DAT
2008-03-22 16:08:33         0 d--h----- C:\Documents and Settings\Administrator\NetHood
2008-03-22 16:08:33         0 dr------- C:\Documents and Settings\Administrator\My Documents
2008-03-22 16:08:33         0 d--h----- C:\Documents and Settings\Administrator\Local Settings
2008-03-22 16:08:33         0 dr------- C:\Documents and Settings\Administrator\Favorites
2008-03-22 16:08:33         0 d-------- C:\Documents and Settings\Administrator\Desktop
2008-03-22 16:08:33         0 d--hs---- C:\Documents and Settings\Administrator\Cookies
2008-03-22 16:08:33         0 dr-h----- C:\Documents and Settings\Administrator\Application Data
2008-03-22 16:08:33         0 d-------- C:\Documents and Settings\Administrator\Application Data\Sun
2008-03-22 16:08:33         0 d-------- C:\Documents and Settings\Administrator\Application Data\Sonic
2008-03-22 16:08:33         0 d---s---- C:\Documents and Settings\Administrator\Application Data\Microsoft
2008-03-22 16:08:33         0 d-------- C:\Documents and Settings\Administrator\Application Data\Jasc Software Inc
2008-03-22 16:08:33         0 d-------- C:\Documents and Settings\Administrator\Application Data\Identities
2008-03-22 16:08:33         0 d-------- C:\Documents and Settings\Administrator\Application Data\Creative
2008-03-22 15:24:42         0 d-------- C:\Documents and Settings\All Users\Application Data\SUPERAntiSpyware.com
2008-03-22 15:24:34         0 d-------- C:\Program Files\SUPERAntiSpyware
2008-03-22 15:24:34         0 d-------- C:\Documents and Settings\Andy&Diane\Application Data\SUPERAntiSpyware.com
2008-03-22 15:24:00         0 d-------- C:\Program Files\Common Files\Wise Installation Wizard
2008-03-20 15:20:34         0 d-------- C:\WINDOWS\pss


-- Find3M Report ---------------------------------------------------------------

2008-03-22 16:08:10         0 d-------- C:\Program Files\Google
2008-03-22 16:02:47         0 d-------- C:\Program Files\Online Services
2008-03-22 15:24:00         0 d-------- C:\Program Files\Common Files
2008-03-22 10:07:37         0 d-------- C:\Program Files\Common Files\Symantec Shared
2008-03-20 15:18:10         0 d-------- C:\Documents and Settings\Andy&Diane\Application Data\Skype
2008-01-30 17:47:41         0 d--h----- C:\Documents and Settings\Andy&Diane\Application Data\yahoo!
2008-01-30 17:40:42         0 d-------- C:\Program Files\Yahoo!
2008-01-30 13:35:37         0 d-------- C:\Program Files\Norton AntiVirus
2008-01-30 13:33:13         0 d-------- C:\Program Files\Symantec


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ATIPTA"="C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [08/25/2004 01:52 PM]
"UpdReg"="C:\WINDOWS\UpdReg.EXE" [05/11/2000 02:00 AM]
"PCMService"="C:\Program Files\Dell\Media Experience\PCMService.exe" [04/11/2004 09:15 PM]
"Logitech Utility"="Logi_MwX.Exe" [12/17/2003 12:50 PM C:\WINDOWS\LOGI_MWX.EXE]
"NWEReboot"="" []
"NeroFilterCheck"="C:\WINDOWS\system32\NeroCheck.exe" [07/09/2001 11:50 AM]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [01/09/2007 10:59 PM]
"osCheck"="C:\Program Files\Norton AntiVirus\osCheck.exe" [09/05/2006 08:22 PM]
"LogitechCommunicationsManager"="C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe" [02/08/2007 01:12 AM]
"Symantec PIF AlertEng"="C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [01/29/2008 06:38 PM]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [11/30/2004 07:22 AM]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}"="C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe" [11/10/2005 10:44 AM]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [08/04/2004 06:00 AM]

C:\Documents and Settings\Andy&Diane\Start Menu\Programs\Startup\
DESKTOP.INI [8/10/2004 2:04:12 PM]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
DESKTOP.INI [8/10/2004 2:04:12 PM]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= C:\Program Files\SUPERAntiSpyware\SASSEH.DLL [12/20/2006 12:55 PM 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
C:\Program Files\SUPERAntiSpyware\SASWINLO.dll 04/19/2007 12:41 PM 294912 C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\ssqrr]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Gamma Loader.exe.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Adobe Gamma Loader.exe.lnk
backup=C:\WINDOWS\pss\Adobe Gamma Loader.exe.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
backup=C:\WINDOWS\pss\HP Digital Imaging Monitor.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Image Zone Fast Start.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Image Zone Fast Start.lnk
backup=C:\WINDOWS\pss\HP Image Zone Fast Start.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
"C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AdobeUpdater]
C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ctfmon.exe]
C:\WINDOWS\system32\ctfmon.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\CTSysVol]
C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe /r

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DellSupport]
"C:\Program Files\DellSupport\DSAgnt.exe" /startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DellSupportCenter]
"C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dla]
C:\WINDOWS\system32\dla\tfswctrl.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dscactivate]
"C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DVDLauncher]
"C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Software Update]
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IAAnotif]
C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LogitechQuickCamRibbon]
"C:\Program Files\Logitech\QuickCam10\QuickCam10.exe" /hide

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MsnMsgr]
"C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\P17Helper]
Rundll32 P17.dll,P17Helper

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
"C:\Program Files\QuickTime\qttask.exe" -atboottime

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Skype]
"C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\swg]
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UpdateManager]
"C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r




-- End of Deckard's System Scanner: finished at 2008-03-22 20:05:03 ------------



and the extra.txt

Deckard's System Scanner v20071014.68
Extra logfile - please post this as an attachment with your post.
--------------------------------------------------------------------------------

-- System Information ----------------------------------------------------------

Microsoft Windows XP Home Edition (build 2600) SP 2.0
Architecture: X86; Language: English

CPU 0: Intel® Pentium® 4 CPU 3.40GHz
CPU 1: Intel® Pentium® 4 CPU 3.40GHz
Percentage of Memory in Use: 48%
Physical Memory (total/avail): 1022.09 MiB / 525.29 MiB
Pagefile Memory (total/avail): 2459.09 MiB / 2014.68 MiB
Virtual Memory (total/avail): 2047.88 MiB / 1929.23 MiB

C: is Fixed (NTFS) - 145.46 GiB total, 123.33 GiB free.
D: is CDROM (No Media)
E: is CDROM (No Media)
F: is Removable (No Media)

\\.\PHYSICALDRIVE0 - ST3160023AS - 149.01 GiB - 3 partitions
  \PARTITION0 - Unknown - 47.03 MiB
  \PARTITION1 (bootable) - Installable File System - 145.46 GiB - C:
  \PARTITION2 - Unknown - 3.5 GiB

\\.\PHYSICALDRIVE1 - HP PSC 2355 USB Device



-- Security Center -------------------------------------------------------------

AUOptions is scheduled to auto-install.
Windows Internal Firewall is enabled.

FirstRunDisabled is set.
AntiVirusDisableNotify is set.
FirewallDisableNotify is set.

FW: Norton AntiVirus v2007 (Symantec Corporation)
AV: Norton AntiVirus v2007 (Symantec Corporation)

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe:*:Enabled:AOL"
"C:\\Program Files\\America Online 9.0\\wEmail Removedexe"="C:\\Program Files\\America Online 9.0\\wEmail Removedexe:*:Enabled:AOL"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"="C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger"
"C:\\Program Files\\Windows Live\\Messenger\\livecall.exe"="C:\\Program Files\\Windows Live\\Messenger\\livecall.exe:*:Enabled:Windows Live Messenger (Phone)"

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe:*:Enabled:AOL"
"C:\\Program Files\\America Online 9.0\\wEmail Removedexe"="C:\\Program Files\\America Online 9.0\\wEmail Removedexe:*:Enabled:AOL"
"C:\\WINDOWS\\SYSTEM32\\USMT\\MIGWIZ.EXE"="C:\\WINDOWS\\SYSTEM32\\USMT\\MIGWIZ.EXE:*:Enabled:Files and Settings Transfer Wizard"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"="C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger"
"C:\\Program Files\\Windows Live\\Messenger\\livecall.exe"="C:\\Program Files\\Windows Live\\Messenger\\livecall.exe:*:Enabled:Windows Live Messenger (Phone)"
"C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe:*:Enabled:Yahoo! Messenger"
"C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe:*:Enabled:Yahoo! FT Server"
"C:\\Program Files\\Skype\\Phone\\Skype.exe"="C:\\Program Files\\Skype\\Phone\\Skype.exe:*:Enabled:Skype"


-- Environment Variables -------------------------------------------------------

ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\Andy&Diane\Application Data
CLIENTNAME=Console
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=DELL8400
ComSpec=C:\WINDOWS\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\Andy&Diane
LOGONSERVER=\\DELL8400
NUMBER_OF_PROCESSORS=2
OS=Windows_NT
Path=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\ATI Technologies\ATI Control Panel;C:\PROGRA~1\COMMON~1\SONICS~1\
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 15 Model 3 Stepping 4, GenuineIntel
PROCESSOR_LEVEL=15
PROCESSOR_REVISION=0304
ProgramFiles=C:\Program Files
PROMPT=$P$G
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\ANDY&D~1\LOCALS~1\Temp
TMP=C:\DOCUME~1\ANDY&D~1\LOCALS~1\Temp
USERDOMAIN=DELL8400
USERNAME=Andy&Diane
USERPROFILE=C:\Documents and Settings\Andy&Diane
windir=C:\WINDOWS


-- User Profiles ---------------------------------------------------------------

Andy&Diane (admin)
Administrator.DELL8400 (admin)


-- Add/Remove Programs ---------------------------------------------------------



-- Application Event Log -------------------------------------------------------

Event Record #/Type26050 / Error
Event Submitted/Written: 03/22/2008 08:01:25 PM
Event ID/Source: 1000 / Application Error
Event Description:
Faulting application iexplore.exe, version 7.0.6000.16608, faulting module unknown, version 0.0.0.0, fault address 0x001a3714.
Processing media-specific event for [iexplore.exe!ws!]

Event Record #/Type26030 / Error
Event Submitted/Written: 03/22/2008 06:29:00 PM
Event ID/Source: 1002 / Application Hang
Event Description:
Hanging application iexplore.exe, version 7.0.6000.16608, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Event Record #/Type26029 / Error
Event Submitted/Written: 03/22/2008 06:28:41 PM
Event ID/Source: 1000 / Application Error
Event Description:
Faulting application DRWTSN32.EXE, version 5.1.2600.0, faulting module DBGHELP.DLL, version 5.1.2600.2180, fault address 0x0001295d.
Processing media-specific event for [DRWTSN32.EXE!ws!]

Event Record #/Type26028 / Error
Event Submitted/Written: 03/22/2008 06:27:31 PM
Event ID/Source: 1000 / Application Error
Event Description:
Faulting application iexplore.exe, version 7.0.6000.16608, faulting module unknown, version 0.0.0.0, fault address 0x07f852f5.
Processing media-specific event for [iexplore.exe!ws!]

Event Record #/Type26027 / Error
Event Submitted/Written: 03/22/2008 05:58:15 PM
Event ID/Source: 1000 / Application Error
Event Description:
Faulting application iexplore.exe, version 7.0.6000.16608, faulting module unknown, version 0.0.0.0, fault address 0x001a6ff1.
Processing media-specific event for [iexplore.exe!ws!]



-- Security Event Log ----------------------------------------------------------

No Errors/Warnings found.


-- System Event Log ------------------------------------------------------------

Event Record #/Type52104 / Error
Event Submitted/Written: 03/22/2008 04:48:00 PM
Event ID/Source: 1003 / System Error
Event Description:
Error code 100000d1, parameter1 00000010, parameter2 00000002, parameter3 00000000, parameter4 f77671a0.

Event Record #/Type52077 / Error
Event Submitted/Written: 03/22/2008 04:34:48 PM
Event ID/Source: 10005 / DCOM
Event Description:
DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Event Record #/Type52074 / Error
Event Submitted/Written: 03/22/2008 04:33:27 PM
Event ID/Source: 7026 / Service Control Manager
Event Description:
The following boot-start or system-start driver(s) failed to load:
eeCtrl
Fips
intelppm
SASKUTIL
SPBBCDrv
SRTSPX
SYMTDI

Event Record #/Type52073 / Error
Event Submitted/Written: 03/22/2008 04:32:24 PM
Event ID/Source: 10005 / DCOM
Event Description:
DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Event Record #/Type52068 / Error
Event Submitted/Written: 03/22/2008 04:31:10 PM
Event ID/Source: 10005 / DCOM
Event Description:
DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}



-- End of Deckard's System Scanner: finished at 2008-03-22 20:05:03 ------------
Logged

Offline guestolo

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IE crashes, system crash during virus scan
« Reply #3 on: March 22, 2008, 08:28:31 PM »
Do a "System scan only" with Hijackthis and put a check next to these entries:

O20 - Winlogon Notify: ssqrr - C:\WINDOWS\


After you have ticked the above entries, close All other open windows
Including this one
Leave Hijackthis open and click FIX CHECKED
OK the prompt and exit Hijackthis


Can you temporarily disable your Antivirus software
If you have an older version of combofix, delete it


Download this file - Combofix.exe and save it ONLY to your desktop

Double click combofix.exe & follow the prompts.
When finished, it shall produce a log for you.
By default it will save a copy to C:\Combofix.txt
I'll need to see this log later
Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall


Back in Windows

1. Post the log from ComboFix
2. Post a fresh hijackthis log
3. supply an uninstall list from Hijackthis
Open Hijackthis>>Open MISC TOOLS SECTION>>Open UNINSTALL MANAGER
Click the SAVE LIST... button
Save the list to your desktop then copy>>Paste back here the Whole contents
Logged

Do you want to post your own logs from FRST?

Follow the instructions posted http://www.thetechguide.com/forum/index.php/topic/22942-please-read-how-to-post-logs-from-frst/\'>Click Here

Offline Aaron40002

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IE crashes, system crash during virus scan
« Reply #4 on: March 22, 2008, 10:06:34 PM »
ok heres the logs

combofix log



ComboFix 08-03-22.1 - Andy&Diane 2008-03-22 22:13:57.1 - NTFSx86
Microsoft Windows XP Home Edition  5.1.2600.2.1252.1.1033.18.624 [GMT -5:00]
Running from: C:\Documents and Settings\Andy&Diane\Desktop\ComboFix.exe
 * Created a new restore point

[color=\"red\"]WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !![/color]
.

(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\WINDOWS\system32\mcrh.tmp

.
(((((((((((((((((((((((((   Files Created from 2008-02-23 to 2008-03-23  )))))))))))))))))))))))))))))))
.

2008-03-22 20:01 . 2008-03-22 20:01   <DIR>   d--------   C:\Deckard
2008-03-22 18:04 . 2008-03-22 18:04   <DIR>   d--------   C:\Program Files\Trend Micro
2008-03-22 16:21 . 2004-11-30 07:23   <DIR>   d--------   C:\Documents and Settings\Administrator.DELL8400\Application Data\Sonic
2008-03-22 16:21 . 2004-11-30 07:16   <DIR>   d--------   C:\Documents and Settings\Administrator.DELL8400\Application Data\Jasc Software Inc
2008-03-22 16:21 . 2004-11-30 07:23   <DIR>   d--------   C:\Documents and Settings\Administrator.DELL8400\Application Data\Creative
2008-03-22 15:24 . 2008-03-22 15:53   <DIR>   d--------   C:\Program Files\SUPERAntiSpyware
2008-03-22 15:24 . 2008-03-22 15:24   <DIR>   d--------   C:\Program Files\Common Files\Wise Installation Wizard
2008-03-22 15:24 . 2008-03-22 15:24   <DIR>   d--------   C:\Documents and Settings\Andy&Diane\Application Data\SUPERAntiSpyware.com
2008-03-22 15:24 . 2008-03-22 15:24   <DIR>   d--------   C:\Documents and Settings\All Users\Application Data\SUPERAntiSpyware.com

.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-03-23 03:12   ---------   d-----w   C:\Program Files\Common Files\Symantec Shared
2008-03-23 03:04   0   ----a-w   C:\WINDOWS\system32\drivers\lvuvc.hs
2008-03-22 21:08   ---------   d-----w   C:\Program Files\Google
2008-03-20 20:18   ---------   d-----w   C:\Documents and Settings\Andy&Diane\Application Data\Skype
2008-03-05 23:17   ---------   d-----w   C:\Documents and Settings\All Users\Application Data\Symantec
2008-02-28 17:40   ---------   d-----w   C:\Documents and Settings\All Users\Application Data\Dell
2008-01-30 22:47   ---------   d--h--w   C:\Documents and Settings\Andy&Diane\Application Data\yahoo!
2008-01-30 22:41   ---------   d-----w   C:\Documents and Settings\All Users\Application Data\Yahoo!
2008-01-30 22:40   ---------   d-----w   C:\Program Files\Yahoo!
2008-01-30 18:35   ---------   d-----w   C:\Program Files\Norton AntiVirus
2008-01-30 18:33   805   ----a-w   C:\WINDOWS\system32\drivers\SYMEVENT.INF
2008-01-30 18:33   60,800   ----a-w   C:\WINDOWS\SYSTEM32\S32EVNT1.DLL
2008-01-30 18:33   123,952   ----a-w   C:\WINDOWS\system32\drivers\SYMEVENT.SYS
2008-01-30 18:33   10,740   ----a-w   C:\WINDOWS\system32\drivers\SYMEVENT.CAT
2008-01-30 18:33   ---------   d-----w   C:\Program Files\Symantec
2008-01-11 05:53   44,544   ----a-w   C:\WINDOWS\SYSTEM32\DLLCACHE\pngfilt.dll
2005-11-13 02:43   394,327   --sha-w   C:\WINDOWS\SYSTEM32\rrqss.bak2
.

(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}"="C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe" [2005-11-10 10:44 94208]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 06:00 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ATIPTA"="C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [2004-08-25 13:52 339968]
"UpdReg"="C:\WINDOWS\UpdReg.EXE" [2000-05-11 02:00 90112]
"PCMService"="C:\Program Files\Dell\Media Experience\PCMService.exe" [2004-04-11 21:15 290816]
"Logitech Utility"="Logi_MwX.Exe" [2003-12-17 12:50 19968 C:\WINDOWS\LOGI_MWX.EXE]
"NWEReboot"="" []
"NeroFilterCheck"="C:\WINDOWS\system32\NeroCheck.exe" [2001-07-09 11:50 155648]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2007-01-09 22:59 115816]
"osCheck"="C:\Program Files\Norton AntiVirus\osCheck.exe" [2006-09-05 20:22 26248]
"LogitechCommunicationsManager"="C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe" [2007-02-08 01:12 488984]
"Symantec PIF AlertEng"="C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [2008-01-29 18:38 583048]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2004-11-30 07:22 98304]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\shellexecutehooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= C:\Program Files\SUPERAntiSpyware\SASSEH.DLL [2006-12-20 12:55 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
C:\Program Files\SUPERAntiSpyware\SASWINLO.dll 2007-04-19 12:41 294912 C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Gamma Loader.exe.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Adobe Gamma Loader.exe.lnk
backup=C:\WINDOWS\pss\Adobe Gamma Loader.exe.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
backup=C:\WINDOWS\pss\HP Digital Imaging Monitor.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Image Zone Fast Start.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Image Zone Fast Start.lnk
backup=C:\WINDOWS\pss\HP Image Zone Fast Start.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
--a------ 2007-10-10 20:51 39792 C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AdobeUpdater]
-ra------ 2007-03-01 11:37 2321600 C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ctfmon.exe]
--a------ 2004-08-04 06:00 15360 C:\WINDOWS\system32\ctfmon.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\CTSysVol]
--a------ 2003-09-17 11:43 57344 C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DellSupport]
--a------ 2007-03-15 11:09 460784 C:\Program Files\DellSupport\DSAgnt.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DellSupportCenter]
--a------ 2007-11-15 10:23 202544 C:\Program Files\Dell Support Center\bin\sprtcmd.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dla]
--a------ 2004-11-16 01:05 127035 C:\WINDOWS\system32\dla\tfswctrl.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dscactivate]
--a------ 2007-11-15 10:24 16384 C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DVDLauncher]
--------- 2004-08-23 19:19 57344 C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Software Update]
--a------ 2007-05-08 17:24 54840 C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IAAnotif]
--a------ 2004-06-29 12:23 135168 C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LogitechQuickCamRibbon]
--a------ 2007-02-08 01:13 774168 C:\Program Files\Logitech\QuickCam10\QuickCam10.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MsnMsgr]
--a------ 2007-10-18 12:34 5724184 C:\Program Files\Windows Live\Messenger\MsnMsgr.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\P17Helper]
--a------ 2004-06-10 12:51 60928 C:\WINDOWS\SYSTEM32\P17.dll

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
--a------ 2004-11-30 07:22 98304 C:\Program Files\QuickTime\qttask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Skype]
-ra------ 2007-09-13 13:31 22880040 C:\Program Files\Skype\Phone\Skype.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
--a------ 2003-11-19 18:48 32881 C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\swg]
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UpdateManager]
--a------ 2004-01-07 02:01 110592 C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusDisableNotify"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\WINDOWS\\SYSTEM32\\USMT\\MIGWIZ.EXE"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"C:\\Program Files\\Windows Live\\Messenger\\livecall.exe"=
"C:\\Program Files\\Skype\\Phone\\Skype.exe"=

R2 SP5NT;SP5NT;C:\WINDOWS\system32\DRIVERS\Sp5nt.sys [2002-04-04 11:56]
R2 sprtsvc_dellsupportcenter;SupportSoft Sprocket Service (dellsupportcenter);C:\Program Files\Dell Support Center\bin\sprtsvc.exe [2007-11-15 10:23]

.
Contents of the 'Scheduled Tasks' folder
"2008-01-26 02:23:46 C:\WINDOWS\Tasks\Norton AntiVirus - Run Full System Scan - Andy&Diane.job"
- C:\PROGRA~1\NORTON~1\Navw32.exeh/TASK:
.
**************************************************************************

catchme 0.3.1344 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-03-22 22:16:11
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2008-03-22 22:16:37
ComboFix-quarantined-files.txt  2008-03-23 03:16:35
.
2008-03-20 03:39:38   --- E O F ---  


hjt log


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:19:51 PM, on 3/22/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\RioMSC.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\explorer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1195042846890
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North America, Inc. - C:\WINDOWS\system32\RioMSC.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe

--
End of file - 9520 bytes


uninstall list


Adobe Flash Player 9 ActiveX
Adobe Flash Player ActiveX
Adobe Photoshop Elements
Adobe Reader 8.1.1
AppCore
ATI Control Panel
ATI Display Driver
AutoCAD LT 97
AV
Banctec Service Agreement
Broadcom Advanced Control Suite 2
ccCommon
Comcast High-Speed Internet Install Wizard
Creative MediaSource
Dell Digital Jukebox Driver
Dell Driver Reset Tool
Dell Media Experience
Dell Support Center
DellSupport
HijackThis 2.0.2
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
HP Extended Capabilities 4.7
HP Image Zone 4.7
HP PSC & OfficeJet 4.7
HP Update
Intel Application Accelerator
Intel® 537EP V9x DF PCI Modem
Internet Explorer Default Page
Internet Worm Protection
Java 2 Runtime Environment, SE v1.4.2_03
Learn2 Player (Uninstall Only)
LiveUpdate 3.1 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Logitech Audio Echo Cancellation Component
Logitech MouseWare 9.79.1
Logitech QuickCam
Logitech Video Enumerator
Logitech® Camera Driver
LogWorks
Macromedia Shockwave Player
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Publisher 2003
Microsoft Office Standard Edition 2003
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MVision
Nero 7 Ultra Edition
Norton AntiVirus
Norton AntiVirus (Symantec Corporation)
Norton AntiVirus Help
Norton AntiVirus Parent MSI
Norton AntiVirus SYMLT MSI
Norton Protection Center
PDF Creator
PowerDVD 5.3
QuickTime
R4 Controller
Rio Internet Update
Rio Music Manager
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901190)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB946026)
Shockwave
Skypeâ„¢ 3.5
Sonic DLA
Sonic Foundry Preset Manager 1.0
Sonic Foundry Sound Forge 6.0b
Sonic MyDVD
Sonic RecordNow!
Sonic Update Manager
Sound Blaster Live! 24-bit
SPBBC 32bit
SUPERAntiSpyware Professional
Symantec
Ulead Photo Explorer 7.0 Pro
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Viewpoint Media Player
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Live installer
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Media Format Runtime
Windows Media Player 10
Windows Media Player 10
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
WinPEP 7
WinZip
Yahoo! Anti-Spy
Yahoo! Browser Services
Yahoo! Install Manager
Yahoo! Internet Mail
Yahoo! Toolbar
Logged

Offline guestolo

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IE crashes, system crash during virus scan
« Reply #5 on: March 22, 2008, 10:55:22 PM »
Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.
[color=\"blue\"]Updating Java:[/color]
  • Download the latest version of  Java Runtime Environment (JRE) 6 Update 5.
  • From that link scroll down to where it says "Java Runtime Environment (JRE) 6 Update 5".
  • Click the "Download" button to the right.
  • Click the Accept button>>the page will refresh
  • Click on the link to download Windows Offline Installation, Multi-language (15.18 MB) and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add or Remove Programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.

- Examples of older versions in Add or Remove Programs:
    * Java 2 Runtime Environment, SE v1.4.2
    * J2SE Runtime Environment 5.0
    * J2SE Runtime Environment 5.0 Update 2
[/list]
In your case, remove
Java 2 Runtime Environment, SE v1.4.2_03

Don't reboot the computer yet, instead, remain in add/remove and also uninstall
Viewpoint Media Player

Do a "System scan only" with Hijackthis and put a check next to these entries:

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)


After you have ticked the above entries, close All other open windows
Including this one
Leave Hijackthis open and click FIX CHECKED
OK the prompt and exit Hijackthis

==Open notepad
Copy ALL the BLUE text below and Paste to notepad
Don't use anything else than notepad or the script will not work

[color=\"#0000FF\"]File::
C:\WINDOWS\system32\drivers\lvuvc.hs
C:\WINDOWS\SYSTEM32\rrqss.bak2
Registry::
[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]

[/color]

Save this as txtfile on your desktop
CFScript

Disable your AntiVirus software temporarily so as it won't interfere with the next fix


Drag CFScript.txt into ComboFix.exe
Combofix will start>>Follow the prompts
Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall

When finished, it shall produce a log for you  with the  name C:\ComboFix.txt..
I'll need to see that log again later

Back in Windows

From your desktop double-click on jre-6u5-windows-i586-p.exe that you downloaded to install the newest version of Sun Java

Download [color=\"#FF0000\"]ATF-Cleaner[/color] by Atribune.
Save it to your desktop
Double-click ATF-Cleaner.exe to run the program.
      Under Main choose: Select All
      Click the Empty Selected button.

If you use Firefox browser
      Click Firefox at the top and choose: Select All
      Click the Empty Selected button.
      NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

      Click Opera at the top and choose: Select All
      Click the Empty Selected button.
      NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

========================================

Again, temporarily disable your AntiVirus software
Run 'BitDefender Online Scanner' using Internet Explorer:
http://www.bitdefender.com/scan8/ie.html
At the 'END USER SOFTWARE LICENSE AGREEMENT' select 'I agree'.
You'll be prompted to install the activex control,please do so.
Once installed,disable your current antivirus program if one is installed, then click the 'Click here to scan' button.
The virus signatures will then load.
Once loaded the scan will start.
The scan will take quite some time so please be patient.
Once the scan has finished select the 'Detected Problems' tab.
Click on 'Click here to export scan'.
Save the file as an HTML file to your desktop.
Then click on the saved file and allow it to open with your browser.
Go to 'Edit'/'Select All' then copy

Post back the following to the forum

1. Post the report from the BitDender scan
2. Post the log from combofix>>C:\ComboFix.txt
3. Run a fresh scan>save logfile with Hijackthis and post it too

Keep me informed how things are running please
Ensure to reenable your Antivirus software
Logged

Do you want to post your own logs from FRST?

Follow the instructions posted http://www.thetechguide.com/forum/index.php/topic/22942-please-read-how-to-post-logs-from-frst/\'>Click Here

Offline Aaron40002

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IE crashes, system crash during virus scan
« Reply #6 on: March 23, 2008, 10:16:51 AM »
so everything is still crashing everytime i close ie i get a error i couldent finish the bitdefender scan computer crashed before it could finish going to the blue screen  with the errors saying shorted version lol

VER_IRQL_NOT_LESS_OR_EQUAL


iastor.sys- address- f7761ao  base at f7758000, datestamp 40e1b22a

combo fix log

ComboFix 08-03-22.1 - Andy&Diane 2008-03-23  9:50:48.2 - NTFSx86
Microsoft Windows XP Home Edition  5.1.2600.2.1252.1.1033.18.605 [GMT -5:00]
Running from: C:\Documents and Settings\Andy&Diane\Desktop\ComboFix.exe
Command switches used :: C:\Documents and Settings\Andy&Diane\Desktop\CFScript.txt
 * Created a new restore point

[color=\"red\"]WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !![/color]

FILE ::
C:\WINDOWS\system32\drivers\lvuvc.hs
C:\WINDOWS\SYSTEM32\rrqss.bak2
.

(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\WINDOWS\system32\drivers\lvuvc.hs
C:\WINDOWS\SYSTEM32\rrqss.bak2

.
(((((((((((((((((((((((((   Files Created from 2008-02-23 to 2008-03-23  )))))))))))))))))))))))))))))))
.

2008-03-22 20:01 . 2008-03-22 20:01   <DIR>   d--------   C:\Deckard
2008-03-22 18:04 . 2008-03-22 18:04   <DIR>   d--------   C:\Program Files\Trend Micro
2008-03-22 16:21 . 2004-11-30 07:23   <DIR>   d--------   C:\Documents and Settings\Administrator.DELL8400\Application Data\Sonic
2008-03-22 16:21 . 2004-11-30 07:16   <DIR>   d--------   C:\Documents and Settings\Administrator.DELL8400\Application Data\Jasc Software Inc
2008-03-22 16:21 . 2004-11-30 07:23   <DIR>   d--------   C:\Documents and Settings\Administrator.DELL8400\Application Data\Creative
2008-03-22 15:24 . 2008-03-22 15:53   <DIR>   d--------   C:\Program Files\SUPERAntiSpyware
2008-03-22 15:24 . 2008-03-22 15:24   <DIR>   d--------   C:\Program Files\Common Files\Wise Installation Wizard
2008-03-22 15:24 . 2008-03-22 15:24   <DIR>   d--------   C:\Documents and Settings\Andy&Diane\Application Data\SUPERAntiSpyware.com
2008-03-22 15:24 . 2008-03-22 15:24   <DIR>   d--------   C:\Documents and Settings\All Users\Application Data\SUPERAntiSpyware.com

.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-03-23 14:49   ---------   d-----w   C:\Program Files\Common Files\Symantec Shared
2008-03-22 21:08   ---------   d-----w   C:\Program Files\Google
2008-03-20 20:18   ---------   d-----w   C:\Documents and Settings\Andy&Diane\Application Data\Skype
2008-03-05 23:17   ---------   d-----w   C:\Documents and Settings\All Users\Application Data\Symantec
2008-02-28 17:40   ---------   d-----w   C:\Documents and Settings\All Users\Application Data\Dell
2008-01-30 22:47   ---------   d--h--w   C:\Documents and Settings\Andy&Diane\Application Data\yahoo!
2008-01-30 22:41   ---------   d-----w   C:\Documents and Settings\All Users\Application Data\Yahoo!
2008-01-30 22:40   ---------   d-----w   C:\Program Files\Yahoo!
2008-01-30 18:35   ---------   d-----w   C:\Program Files\Norton AntiVirus
2008-01-30 18:33   805   ----a-w   C:\WINDOWS\system32\drivers\SYMEVENT.INF
2008-01-30 18:33   60,800   ----a-w   C:\WINDOWS\SYSTEM32\S32EVNT1.DLL
2008-01-30 18:33   123,952   ----a-w   C:\WINDOWS\system32\drivers\SYMEVENT.SYS
2008-01-30 18:33   10,740   ----a-w   C:\WINDOWS\system32\drivers\SYMEVENT.CAT
2008-01-30 18:33   ---------   d-----w   C:\Program Files\Symantec
2008-01-11 05:53   44,544   ----a-w   C:\WINDOWS\SYSTEM32\DLLCACHE\pngfilt.dll
.

(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}"="C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe" [2005-11-10 10:44 94208]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 06:00 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ATIPTA"="C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [2004-08-25 13:52 339968]
"UpdReg"="C:\WINDOWS\UpdReg.EXE" [2000-05-11 02:00 90112]
"PCMService"="C:\Program Files\Dell\Media Experience\PCMService.exe" [2004-04-11 21:15 290816]
"Logitech Utility"="Logi_MwX.Exe" [2003-12-17 12:50 19968 C:\WINDOWS\LOGI_MWX.EXE]
"NWEReboot"="" []
"NeroFilterCheck"="C:\WINDOWS\system32\NeroCheck.exe" [2001-07-09 11:50 155648]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2007-01-09 22:59 115816]
"osCheck"="C:\Program Files\Norton AntiVirus\osCheck.exe" [2006-09-05 20:22 26248]
"LogitechCommunicationsManager"="C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe" [2007-02-08 01:12 488984]
"Symantec PIF AlertEng"="C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [2008-01-29 18:38 583048]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2004-11-30 07:22 98304]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\shellexecutehooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= C:\Program Files\SUPERAntiSpyware\SASSEH.DLL [2006-12-20 12:55 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
C:\Program Files\SUPERAntiSpyware\SASWINLO.dll 2007-04-19 12:41 294912 C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Gamma Loader.exe.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Adobe Gamma Loader.exe.lnk
backup=C:\WINDOWS\pss\Adobe Gamma Loader.exe.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
backup=C:\WINDOWS\pss\HP Digital Imaging Monitor.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Image Zone Fast Start.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Image Zone Fast Start.lnk
backup=C:\WINDOWS\pss\HP Image Zone Fast Start.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
--a------ 2007-10-10 20:51 39792 C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AdobeUpdater]
-ra------ 2007-03-01 11:37 2321600 C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ctfmon.exe]
--a------ 2004-08-04 06:00 15360 C:\WINDOWS\system32\ctfmon.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\CTSysVol]
--a------ 2003-09-17 11:43 57344 C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DellSupport]
--a------ 2007-03-15 11:09 460784 C:\Program Files\DellSupport\DSAgnt.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DellSupportCenter]
--a------ 2007-11-15 10:23 202544 C:\Program Files\Dell Support Center\bin\sprtcmd.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dla]
--a------ 2004-11-16 01:05 127035 C:\WINDOWS\system32\dla\tfswctrl.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dscactivate]
--a------ 2007-11-15 10:24 16384 C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DVDLauncher]
--------- 2004-08-23 19:19 57344 C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Software Update]
--a------ 2007-05-08 17:24 54840 C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IAAnotif]
--a------ 2004-06-29 12:23 135168 C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LogitechQuickCamRibbon]
--a------ 2007-02-08 01:13 774168 C:\Program Files\Logitech\QuickCam10\QuickCam10.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MsnMsgr]
--a------ 2007-10-18 12:34 5724184 C:\Program Files\Windows Live\Messenger\MsnMsgr.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\P17Helper]
--a------ 2004-06-10 12:51 60928 C:\WINDOWS\SYSTEM32\P17.dll

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
--a------ 2004-11-30 07:22 98304 C:\Program Files\QuickTime\qttask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Skype]
-ra------ 2007-09-13 13:31 22880040 C:\Program Files\Skype\Phone\Skype.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\swg]
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UpdateManager]
--a------ 2004-01-07 02:01 110592 C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusDisableNotify"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\WINDOWS\\SYSTEM32\\USMT\\MIGWIZ.EXE"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"C:\\Program Files\\Windows Live\\Messenger\\livecall.exe"=
"C:\\Program Files\\Skype\\Phone\\Skype.exe"=

R2 SP5NT;SP5NT;C:\WINDOWS\system32\DRIVERS\Sp5nt.sys [2002-04-04 11:56]
R2 sprtsvc_dellsupportcenter;SupportSoft Sprocket Service (dellsupportcenter);C:\Program Files\Dell Support Center\bin\sprtsvc.exe [2007-11-15 10:23]

.
Contents of the 'Scheduled Tasks' folder
"2008-01-26 02:23:46 C:\WINDOWS\Tasks\Norton AntiVirus - Run Full System Scan - Andy&Diane.job"
- C:\PROGRA~1\NORTON~1\Navw32.exeh/TASK:
.
**************************************************************************

catchme 0.3.1344 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-03-23 09:52:59
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2008-03-23  9:53:27
ComboFix-quarantined-files.txt  2008-03-23 14:53:24
ComboFix2.txt  2008-03-23 03:16:38
.
2008-03-20 03:39:38   --- E O F ---  


hjt log


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:26:49 AM, on 3/23/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\savedump.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\RioMSC.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1195042846890
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North America, Inc. - C:\WINDOWS\system32\RioMSC.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe

--
End of file - 9603 bytes
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Offline guestolo

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« Reply #7 on: March 23, 2008, 12:08:58 PM »
Can you supply the Exact model of Dell computer you have
How long ago did you buy it
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Offline Aaron40002

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« Reply #8 on: March 23, 2008, 03:34:10 PM »
It is dell dimension 8400 i think we got it like 3 or 4 years ago i cant be sure probly around 4 years i ran a harddrive test in the bios part of the computer the test cameback failed code 7 i have no clue what that means i dono if it helps is this one of things where just a good old format is the cure?
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« Reply #9 on: March 23, 2008, 10:10:10 PM »
Can you take a look at the following link and let me know if it's any help?
http://www.intel.com/support/chipsets/imst/sb/CS-020826.htm



Quote
i ran a harddrive test in the bios part of the computer the test cameback failed code 7
Sounds like harddrive failing, I would be sure to backup important files/folders to be on the safe side
Which test did you try?
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Offline Aaron40002

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« Reply #10 on: March 23, 2008, 10:24:45 PM »
I went to the link i dont think its the same issue and the hardrive test i ran was i hit F12 at startup it goes to boot device menu then i just scrolled down to a option that said harddrive diagnostics after it runs the test it says this

Drive 0: ST3160023A5-Fail. return code 7
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« Reply #11 on: March 23, 2008, 11:04:23 PM »
Did you try the download?
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Offline Aaron40002

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« Reply #12 on: March 24, 2008, 11:24:45 AM »
Ok so i ran the chipset update I was actualy able to do a full scan with the online bitdefender it came back with 0 problems found but intrernet explorer is still giveing me that message saying it has encounterd a problem bla bla bla bla im gona see i i can run a full scan with norton now to see if it scans all the way threw so let me know u think
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« Reply #13 on: March 24, 2008, 12:07:04 PM »
so i was able to run a full system scan for the firsttime in months with norton and everything came back clean except for some tracking cookies i ran the hardrive test agian still fails and ie explorer is still messed up
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« Reply #14 on: March 24, 2008, 12:16:36 PM »
Try the following, let me know if it picks up on errors
We should try an alternate harddisk utility too

Open MyComputer>>right click on your drive letter
and then select Properties
Open the TOOLS tab>>Under Error checking
Put a tick in both "Automatically fix file system errors"
and "Scan for and attempt recovery of bad sectors"

Then click START
You should get a prompt a reboot of the computer is required
Do so
Let me know how you make out
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Offline Aaron40002

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« Reply #15 on: March 24, 2008, 05:31:36 PM »
So i got a question im running that hardrive test u wanted me to When i left the house almost 3 hours ago it was on stage 4 checking files when i left it was at 2% done i just got back and its at 3% should this be takeing so long? is this a bad sighn the hard drive is about go? hope to hear from ya soon i dont know if i wana leave that comp running to much longer lol
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« Reply #16 on: March 24, 2008, 05:49:33 PM »
Stage 4 can take some time depending on the size of the drive
You have a 145 gb, give it up to another hour to finish, see what percent your at then
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Offline Aaron40002

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« Reply #17 on: March 27, 2008, 07:42:55 PM »
Hey i need ur help its been doing the stage test now for a day or 2 and its only at 12 percent  how do i get this test to shut off so i can boot back to windows this test aint worth it lol i need to get some stuff off the computer for a class so i hope u get this soon
« Last Edit: March 27, 2008, 08:24:51 PM by Aaron40002 »
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« Reply #18 on: March 27, 2008, 09:02:37 PM »
lol dont mind that last post i got it to boot into windows without running that chkdsk so do u think there is anything we can do for the the internet explorer crashing every time a window closes
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« Reply #19 on: March 28, 2008, 08:23:06 AM »
Quote
i need to get some stuff off the computer for a class so i hope u get this soon
Previously I mentioned you should back up important files/folders

It's not a good sign that chkdsk did not finish
We could try running it from the recovery console and see if it will complete

As far as IE7
Can we run one more scanner
Please download Rootkit Revealer (link is at the very bottom of the page)

    * Unzip it to your desktop.
    * Open the rootkitrevealer folder and double-click rootkitrevealer.exe
    * Click the Scan button (bottom right)
    * When it's done, go up to File > Save. Choose to save it to your desktop.
    * Open rootkitrevealer.txt on your desktop and copy the entire contents and paste them here.

** NOTE Before performing a scan it is recommended to do the following.
1. Physically unplug the cable from the PC to the internet connection.
2. Close down All Scheduling/Updating + Running Background tasks etc.
3. Launch and run the program.
4. While it is scanning DO NOT use your computer at ALL until the scan has been completed.
5. Save your Log File, and then Enable those things you closed down, or Reboot, and then Reconnect to the Internet.

Also: Can you let me know if IE7 crashes with no addons
Close IE
Then reopen it from START>>All Programs>>Accessories>>System Tools>>IE7 with no addons
« Last Edit: March 28, 2008, 08:25:58 AM by guestolo »
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