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[guestolo]

Can you temporarily disable Norton Autoprotect

Please do a scan with [color=\"#3333FF\"]Kaspersky Online Scanner[/color]

[color=\"green\"]Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.[/color]

Click on the Accept button and install any components it needs.

• The program will install and then begin downloading the latest definition files.
• After the files have been downloaded on the left side of the page in the Scan section select My Computer.
  
• This will start the program and scan your system.
• The scan will take a while, so be patient and let it run.
• Once the scan is complete, click on View scan report
  
• Now, click on the Save Report as button.
  
• In the drop down box labeled Files of type change the type to Text file.
  
• Save the file to your desktop.
• Copy and paste that information in your next post

Note to myself:
C:\boot. ini is causing an error posting the log
I spaced boot.^ini

[cwohayes]

[quote name=\'guestolo\' post=\'447900\' date=\'Nov 26 2008, 03:39 PM\']Can you temporarily disable Norton Autoprotect

Please do a scan with [color=\"#3333ff\"]Kaspersky Online Scanner[/color]

[color=\"green\"]Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.[/color]

Click on the Accept button and install any components it needs.

• The program will install and then begin downloading the latest definition files.
• After the files have been downloaded on the left side of the page in the Scan section select My Computer.
  
• This will start the program and scan your system.
• The scan will take a while, so be patient and let it run.
• Once the scan is complete, click on View scan report
  
• Now, click on the Save Report as button.
  
• In the drop down box labeled Files of type change the type to Text file.
  
• Save the file to your desktop.
• Copy and paste that information in your next post

Note to myself:
C:\boot. ini is causing an error posting the log
I spaced boot.^ini[/quote]

it found 1 infected file

[guestolo]

Can you delete the file found from Kaspersky
C:\Documents and Settings\Administrator\Desktop\officedocs\DREW'S MUSIC\TOTALLY HIP TRACK (music).wma < file

Does it shut down quicker with the bridge off?

Any new software installed recently?

I see you installed a MagicJack
Not sure if it could be causing a problem
But besides the USB Magic Jack, anything else?

For a troubleshooting step, you could enter your Task Manager
Open the Processes tab, end process on anything not required for the system to run stable
Then try shutting down and see if it's quicker

[cwohayes]

[quote name=\'guestolo\' post=\'447942\' date=\'Nov 26 2008, 11:33 PM\']Can you delete the file found from Kaspersky
C:\Documents and Settings\Administrator\Desktop\officedocs\DREW'S MUSIC\TOTALLY HIP TRACK (music).wma < file

Does it shut down quicker with the bridge off?

Any new software installed recently?

I see you installed a MagicJack
Not sure if it could be causing a problem
But besides the USB Magic Jack, anything else?

For a troubleshooting step, you could enter your Task Manager
Open the Processes tab, end process on anything not required for the system to run stable
Then try shutting down and see if it's quicker[/quote]

I noticed that the problem started when I installed the Symantec Endpoint protection. I have uninstalled it and the system shuts down perfectly. I am going to try hooking the second video card back up and see how stable it is. Would you recommend the Kapersky virus protection over the Symantec/Norton variety? I have Kapersky on my Macbook Pro but I haven't used it long enough to judge.

[guestolo]

What version of Norton's are you running?
Earlier versions were high on resources

I like Kaspersky, so I'm kind of bias to it
I don't have it installed on any of my machines right now, so it's only an opinion
If i had to purchase a product for AV solution
I think I would go with Kaspersky or NOD32 myself
But Norton's later version, is suppose to be less resource intensive
I haven't tried it myself however

[cwohayes]

[quote name=\'guestolo\' post=\'448082\' date=\'Nov 28 2008, 02:21 PM\']What version of Norton's are you running?
Earlier versions were high on resources

I like Kaspersky, so I'm kind of bias to it
I don't have it installed on any of my machines right now, so it's only an opinion
If i had to purchase a product for AV solution
I think I would go with Kaspersky or NOD32 myself
But Norton's later version, is suppose to be less resource intensive
I haven't tried it myself however[/quote]

I have access to the Symantec Department of Defense version of Endpoint which is free but apparently messing with my shutdown. I was using the Norton 2008 version which was fine but a subscription service. I haven't researched the Kapersky yet but I'm not fond of someone pimping me for an annual payment unless I have no other option. Guess you really get what you pay for.

[guestolo]

Are you using this as a Personal computer?
Home or Office?
Are you willing to try a free AV?
I believe Endpoint also comes with Firewall>>Sygates?
Do you want to try and save that and go with a new AV?

Not sure if that's possible with Endpoint, I have never used it, but there is freeware that does a good job if willing
But that is your call

[cwohayes]

[quote name=\'guestolo\' post=\'448297\' date=\'Dec 1 2008, 02:23 AM\']Are you using this as a Personal computer?
Home or Office?
Are you willing to try a free AV?
I believe Endpoint also comes with Firewall>>Sygates?
Do you want to try and save that and go with a new AV?

Not sure if that's possible with Endpoint, I have never used it, but there is freeware that does a good job if willing
But that is your call[/quote]

Personal home office computer. I have 3 PCs and 1 MacBook Pro. I'm running Norton 2009 on the home office now since I know it works with this computer, Kapersky on the Mac and I still have 2 more to unscrew. I'm more than willing to try freeware if it works.

[guestolo]

Sorry, almost forgot about this post
Here's some recommendations for freeware
http://www.thetechguide.com/forum/index.php?showtopic=15894

Avast or Avira are pretty good Virus scanners
AVG as a third option>>On a computer with enough power, this is still a good scanner
Avast doesn't have a scheduled scanner, but you can set one up in task scheduler
I can give directions if needed
Only use one AV please

Same with Firewall software
Online Armor or Sunbelt has a good reputation, I don't have either installed at the moment  http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/unsure.gif\' class=\'bbc_emoticon\' alt=\':unsure:\' />

[cwohayes]

[quote name=\'guestolo\' post=\'449079\' date=\'Dec 7 2008, 10:39 AM\']Sorry, almost forgot about this post
Here's some recommendations for freeware
http://www.thetechguide.com/forum/index.php?showtopic=15894

Avast or Avira are pretty good Virus scanners
AVG as a third option>>On a computer with enough power, this is still a good scanner
Avast doesn't have a scheduled scanner, but you can set one up in task scheduler
I can give directions if needed
Only use one AV please

Same with Firewall software
Online Armor or Sunbelt has a good reputation, I don't have either installed at the moment http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/unsure.gif\' class=\'bbc_emoticon\' alt=\':unsure:\' />[/quote]

Guess we are both forgetful, the other significant problem I am having with this computer is the installation of Flash player. I have tried the download, no go, I downloaded the Zip file and installed it. control panel shows Adobe Flash 10 active X is installed but I don't see flash content. any suggestions? I'm going to try the firewall software you recommended on my third computer, the windows security center won't start so I have no firewall.

[guestolo]

A clean uninstall of Flash is the best to try
I suggest that you try the following

Download the Flash Uninstall utility from this direct link
http://download.macromedia.com/pub/flashpl...lash_player.exe

Save it to your desktop
Close down ALL browser windows and run the uninstaller
When done, reboot the computer

Back In Windows
Using Internet Explorer, navigate to the following page
http://get.adobe.com/flashplayer/?promoid=DXLUJ

Untick Google toolbar installation
Then click "Agree and Install Now"
Allow the ActiveX component to run and Install

When done, it should prompt that Flash was installed

Let me know if that helps

Which computer doesn't have the Security Center running?

[cwohayes]

[quote name=\'guestolo\' post=\'449201\' date=\'Dec 7 2008, 06:02 PM\']A clean uninstall of Flash is the best to try
I suggest that you try the following

Download the Flash Uninstall utility from this direct link
http://download.macromedia.com/pub/flashpl...lash_player.exe

Save it to your desktop
Close down ALL browser windows and run the uninstaller
When done, reboot the computer

Back In Windows
Using Internet Explorer, navigate to the following page
http://get.adobe.com/flashplayer/?promoid=DXLUJ

Untick Google toolbar installation
Then click "Agree and Install Now"
Allow the ActiveX component to run and Install

When done, it should prompt that Flash was installed

Let me know if that helps

Which computer doesn't have the Security Center running?[/quote]

just did that with the same results. I get the text

"When you see the installation completion movie above and text below, your installation was successful. The installation should only take a minute or two on a 56k modem" and that's it, no movie, no flash.

The computer that doesn't have the Security Center is older and would probably require a different post. I ran a malware scan as you directed in an earlier post and found 46 infections which i deleted. Norton found nothing but Kaperskys found quite a few things. I am going to use one of the firewalls you suggested in the interim until i can figure out how to turn the firewall on. the Security Center screen says that the security center was turned off and to reboot (done) or turn it back on. it doesn't tell you how to turn it back on though.

[guestolo]

Does Symantec's Endpoint have any Flash blocking tool?
Can you check your Security software and ensure nothing is blocking Flash Ads

Sorry, you may just have Norton AV and/or Firewall installed
Check it's settings to ensure adblocking is disabled

[cwohayes]

[quote name=\'guestolo\' post=\'449255\' date=\'Dec 7 2008, 10:03 PM\']Does Symantec's Endpoint have any Flash blocking tool?
Can you check your Security software and ensure nothing is blocking Flash Ads

Sorry, you may just have Norton AV and/or Firewall installed
Check it's settings to ensure adblocking is disabled[/quote]

I dropped Endpoint and went back to Norton Antivirus 2009. I have checked everything i can think of. i enable popups on the Google toolbar and followed the instructions on the Flash website. I have the setup the same on all of my computers and this one is being stubborn. by the way, I started a new forum for the 3rd computer. I ran multiple scanners on it and put up one of the free firewalls you recommended. Just need a look at the log file; at least until you tell me it has some sort of horrible doomsday virus embedded in it....

[guestolo]

Can you try the following please
Try another browser
Download and install Firefox 3
From this link
http://www.mozilla.com/en-US/firefox/

After you install it
Can you go to this link in Firefox
http://get.adobe.com/flashplayer/?promoid=DXLUJ
Save the installer to desktop
Close Firefox then run the installer
It will only take a few seconds to install
Afterwards, delete the flash installer
Reopen Firefox, try Flash sites
any luck with Firefox?

[cwohayes]

[quote name=\'guestolo\' post=\'449534\' date=\'Dec 9 2008, 08:35 PM\']Can you try the following please
Try another browser
Download and install Firefox 3
From this link
http://www.mozilla.com/en-US/firefox/

After you install it
Can you go to this link in Firefox
http://get.adobe.com/flashplayer/?promoid=DXLUJ
Save the installer to desktop
Close Firefox then run the installer
It will only take a few seconds to install
Afterwards, delete the flash installer
Reopen Firefox, try Flash sites
any luck with Firefox?[/quote]

questions, is Firefox going to interfere with or mess up Explorer? is there a problem having 2 browsers resident on the computer? Am I going to uninstall Firefox once i determine if I have Flash up and working? should I uninstall Flash prior to installing it in Firefox?

[guestolo]

No, Firefox will not interfere with IE
When installing if it prompts to become default browser, Select NO and have it not prompt again
You will see the selection

Consider Firefox a backup browser
and a bit safer for browsing
Don't uninstall Flash again
Just follow the instructions to install Flash in Firefox

It will be up to you to keep or lose Firefox later, personally, it's all I use
and seldom open IE
But that's my preference

[cwohayes]

[quote name=\'guestolo\' post=\'449664\' date=\'Dec 10 2008, 02:09 PM\']No, Firefox will not interfere with IE
When installing if it prompts to become default browser, Select NO and have it not prompt again
You will see the selection

Consider Firefox a backup browser
and a bit safer for browsing
Don't uninstall Flash again
Just follow the instructions to install Flash in Firefox

It will be up to you to keep or lose Firefox later, personally, it's all I use
and seldom open IE
But that's my preference[/quote]


Done, Flash Player works in Firefox

[guestolo]

I would try all these steps again, just a triple check to ensure Flash gets installed correctly
Plus we're going to add in a couple steps

First, download the Flash ActiveX Installer for IE
From this link, you may have done this before, but let's try it all again
http://www.adobe.com/support/flashplayer/t..._10_ActiveX.zip

Save this and Unzip it to it's own folder on desktop
Don't run it yet

Download again the Flash Installer for Firefox from this direct link
http://fpdownload.macromedia.com/get/flash...lash_player.exe
Save to desktop, but Don't install it yet

Download and save the Flash uninstaller from this direct link
http://download.macromedia.com/pub/flashpl...lash_player.exe

Don't run it yet

Some sites, while viewing Flash, need Java to go hand in hand
I know we just updated your Java, but as there was another recent update
Can you do the following

• Download the latest version of  Java Runtime Environment (JRE) 6.
  
• Scroll down to where it says "Java Runtime Environment (JRE) 6 Update 11".
  
• Click the "Download" button to the right.
  
• In the Window that opens, select Windows,>>Check the "agree" box and click Continue.
  
• Click on the link to download Windows Offline Installation and save to your desktop.
  

Don't run the installer yet
One more step
Download and Save to desktop JavaRa.zip
http://internap.dl.sourceforge.net/sourcef...vara/JavaRa.zip

Unzip it to it's own folder on desktop

Please do the following
Open the extracted JavaRa folder and double click on JavaRa.exe to run it
In the drop down box select your language>>English
Then click Select
Select "Remove Older versions"
Yes to the prompt, If you have IE open, close it and follow the prompts

Afterwards: Click the "Additional tasks" button
Put a tick next to the following
 "Remove useless JRE Files"
and "Remove Sun Download Manager"
and that's it
Then click Go
Follow the prompts
When done exit out of there

Access your Add and Remove Programs
Ensure all browser windows are closed and remove
Javaâ„¢ 6 Update 10
If you also, or only find
Javaâ„¢ 6 Update 11 remove it too, we're going to reinstall

Run the Flash Uninstaller utility from desktop
When complete you can delete the uninstaller

Then reboot your computer

Try and do the next steps with browser windows closed
If you get a prompt from your Firewall, allow it connection
Run the Java Installer
When completed, you can delete it's installer

Then, with IE closed
Open the Flash installer folder for IE and run the installer
When done, you can delete this folder

Then run the Flash installer for Firefox, ensure firefox is closed
You can delete the installer when complete

See if that helps

[cwohayes]

[quote name=\'guestolo\' post=\'449853\' date=\'Dec 11 2008, 02:10 PM\']I would try all these steps again, just a triple check to ensure Flash gets installed correctly
Plus we're going to add in a couple steps

First, download the Flash ActiveX Installer for IE
From this link, you may have done this before, but let's try it all again
http://www.adobe.com/support/flashplayer/t..._10_ActiveX.zip

Save this and Unzip it to it's own folder on desktop
Don't run it yet

Download again the Flash Installer for Firefox from this direct link
http://fpdownload.macromedia.com/get/flash...lash_player.exe
Save to desktop, but Don't install it yet

Download and save the Flash uninstaller from this direct link
http://download.macromedia.com/pub/flashpl...lash_player.exe

Don't run it yet

Some sites, while viewing Flash, need Java to go hand in hand
I know we just updated your Java, but as there was another recent update
Can you do the following

• Download the latest version of  Java Runtime Environment (JRE) 6.
  
• Scroll down to where it says "Java Runtime Environment (JRE) 6 Update 11".
  
• Click the "Download" button to the right.
  
• In the Window that opens, select Windows,>>Check the "agree" box and click Continue.
  
• Click on the link to download Windows Offline Installation and save to your desktop.
  

Don't run the installer yet
One more step
Download and Save to desktop JavaRa.zip
http://internap.dl.sourceforge.net/sourcef...vara/JavaRa.zip

Unzip it to it's own folder on desktop

Please do the following
Open the extracted JavaRa folder and double click on JavaRa.exe to run it
In the drop down box select your language>>English
Then click Select
Select "Remove Older versions"
Yes to the prompt, If you have IE open, close it and follow the prompts

Afterwards: Click the "Additional tasks" button
Put a tick next to the following
 "Remove useless JRE Files"
and "Remove Sun Download Manager"
and that's it
Then click Go
Follow the prompts
When done exit out of there

Access your Add and Remove Programs
Ensure all browser windows are closed and remove
Javaâ„¢ 6 Update 10
If you also, or only find
Javaâ„¢ 6 Update 11 remove it too, we're going to reinstall

Run the Flash Uninstaller utility from desktop
When complete you can delete the uninstaller

Then reboot your computer

Try and do the next steps with browser windows closed
If you get a prompt from your Firewall, allow it connection
Run the Java Installer
When completed, you can delete it's installer

Then, with IE closed
Open the Flash installer folder for IE and run the installer
When done, you can delete this folder

Then run the Flash installer for Firefox, ensure firefox is closed
You can delete the installer when complete

See if that helps[/quote]

Done, I have Flash in Firefox and not in IE. Firefox is pretty cool by the way.