Can you do the following
Let's temporarily disable some protections, so as they don't interfere with this next step
Right click on the Avast icon by the clock and select to "Stop on access protections"
Ok the prompt
Open Windows Defender.
Click on Tools, General Settings.
Scroll down and uncheck
Turn on real-time protection (recommended).After you uncheck this, click on the
Save button and close Windows Defender.
Go to START>>RUN>>type in
services.mscHit OK
In the new window
Look on the right hand side for this Exact service name
netstatsRight click on it and select Properties
In the Startup type dropdown box, select Disabled
Stop the service from running if allowed
Apply and Ok it
Then exit
Download ComboFix from one of these locations:
[color=\"#0000FF\"]Link 1[/color][color=\"#0000FF\"]Link 2[/color][color=\"#0000FF\"]Link 3[/color]Save it ONLY to your desktop
- Double click on Combo-Fix.exe & follow the prompts.
- As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
[color=\"#2e8b57\"]**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
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Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the
C:\Combo-Fix.txt in your next reply
NOTE: Do not mouseclick inside ComboFix window as it's running, it may cause it to stall
ComboFix will run again on startup, it will prompt that it's creating a log
This process could take up to 15 minutes, let it run uninterrupted please
