Yoog, Pop-ups, Desktop disappears, Help!

[guestolo]

Can you post one more fresh Hijackthis log please and let me know how things are running
Don't delete any tools we used yet, we'll do it in a proper sequence

[viejo1221]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:16:48 PM, on 1/1/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\CTHELPER.EXE
C:\WINDOWS\stsystra.exe
C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe
C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Creative\Creative Live! Cam\VideoFX\StartFX.exe
C:\WINDOWS\V0270Mon.exe
C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Java\jre1.6.0_06\bin\jucheck.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://att.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [CTDVDDET] "C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AVFX Engine] C:\Program Files\Creative\Creative Live! Cam\VideoFX\StartFX.exe
O4 - HKLM\..\Run: [V0270Mon.exe] C:\WINDOWS\V0270Mon.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: (no name) - Cmdmapping - (no file) (HKCU)
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m...01/mcinsctl.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.Email Removed.com/mail/w3/pr01/resources/MSNPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1169088687625
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{EDE05334-D18B-49FE-9B39-E23C686A2C09}: NameServer = 4.2.2.1,4.2.2.2
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO.EXE
O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBOID.EXE
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 6607 bytes

[guestolo]

How are things running on your end?

[viejo1221]

Excellent!

[viejo1221]

At one point, one of the bad files I saw referenced something about SightSpeed, which is something that was installed when they got a webcam, but is not needed.  Should I go ahead and remove that?

[guestolo]

[quote name=\'viejo1221\' post=\'454299\' date=\'Jan 1 2009, 08:19 PM\']Excellent![/quote]
That's good news viejo1221
Hold onto Malwarebyte's Anti-Malware
Update and run a Quick Scan occassionally

Go to START>>RUN>>copy and paste in the following then hit OK

combofix /u

This will uninstall ComboFix and it's components

Access your Add and Remove programs and remove
Javaâ„¢ 6 Update 6
Also, if possible, remove McAfee uninstaller
Reboot the computer

Back in Windows
[color=\"blue\"]Updating Java:[/color]

• Download the latest version of  Java Runtime Environment (JRE) 6.
  
• Scroll down to where it says "Java Runtime Environment (JRE) 6 Update 11".
  
• Click the "Download" button to the right.
  
• In the Window that opens, select Windows, beside Platform:>>Check the "agree" box and click Continue.
  
• Click on the link to download Windows Offline Installation and save to your desktop.
  
• Then from your desktop double-click on jre-6u11-windows-i586-p.exe that you downloaded to install the newest version.
  

After it is installed you can delete the installer
I suggest that you add SpywareBlaster to your protection software
SpywareBlaster  by JavaCool  

*Will block bad ActiveX Controls
*Block Malevolent cookies in Internet Explorer and Firefox
*Restrict actions of potentially dangerous sites in Internet Explorer

Select Manual updating when installing
After installation, Check for updates
After updating, select "Protection Status" on the Left
Then select "Enable all Protection"
"Check for updates every couple of weeks"
after every update just simply click the "enable protection on all unprotected items"
or again, click on Protection Startus>>enable all protection

Take a look at miekiemoes site with other ideas on How to prevent Malware:
Also, look at the bottom of her page for an informative link
Help! My computer is slow! - How to improve system performance after malware removal
Don't worry about the other links, as they are not updated
Note: you will already have MBAM as an Antispyware scanner

Additional Note:
We should also update your version of Acrobat Reader to help secure it
I would opt to uninstall Acrobat Reader 8 from Add/Remove
Then download/install the latest Acrobat's website
When installing, if you have the option to untick any Toolbars, etc.. they may add to the installer
Choose NOT to install any, they are not needed for the A. Reader to function properly
That really goes with any free software, if a toolbar is not needed or wanted, why install it

Check out Avira's options to schedule a weekly scan, it's a good idea
Get your parents familiar with the program, don't let the big AD scare them, it only happens after a successful update
I usually set to scan at a time I'm not using the computer and have Avira shut my machine down when done

Hope that helps  http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/smile.gif\' class=\'bbc_emoticon\' alt=\'\' />

EDIT>>I forgot about OTScanit2

• Double-click OTScanit2.exe to run it.
  
• Click the Cleanup! button
  A list will be downloaded>>Allow it Internet access if prompted by your Firewall
  Don't change anything in this list
  
• Select Yes at the prompt
  Wait for the confirmation box to open to reboot the computer
  Don't mouseclick during the wait as you may cause the tool to stall
  
• Select Yes to reboot Now
  

If you have any further questions after doing the above, don't hesitate to ask

[guestolo]

At one point, one of the bad files I saw referenced something about SightSpeed, which is something that was installed when they got a webcam, but is not needed. Should I go ahead and remove that?

Just seen the above
Follow my last set of instructions, we can deal with any minor issues afterwards
Post any/all questions then please

[viejo1221]

Thanks for all your help guestolo! Really appreciate it and will be making a donation.  Thanks, happy new year.

[guestolo]

Happy New Year to you too and your family
Glad to help

You mentioned this earlier

At one point, one of the bad files I saw referenced something about SightSpeed, which is something that was installed when they got a webcam, but is not needed. Should I go ahead and remove that?

You may be referring to SpeedRunner, they look similiar but not the same
SightSpeed is legit

I'll lock this topic as your problems appear resolved
Have a safe 2009  http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/smile.gif\' class=\'bbc_emoticon\' alt=\'\' />