Trouble with Avira Antivirus

[OneFarmer]

Hello,
I am trying to uninstall Avira Antivirus but keep getting a message saying the initialization module cannot be found. This happens when I use the remove program option. I want to reinstall Avira because I am having problems updating the current program installed on my computer.

Thanks for any help

Here is the HijackThis log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:09:41 PM, on 11/12/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\WINNT\system32\PROMon.exe
C:\WINNT\System32\LVCOMSX.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\WINNT\system32\RUNDLL32.EXE
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\WINNT\system32\cisvc.exe
C:\Documents and Settings\All Users\Application Data\EPSON\EPW!3 SSRP\E_S30RP1.EXE
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\WINNT\System32\svchost.exe
C:\WINNT\System32\NMSSvc.exe
C:\WINNT\system32\nvsvc32.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\System32\MsPMSPSv.exe
C:\WINNT\System32\dmadmin.exe
C:\WINNT\system32\cidaemon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [PROMon.exe] PROMon.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINNT\UpdReg.EXE
O4 - HKLM\..\Run: [Ink Monitor] C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [LVCOMSX] C:\WINNT\System32\LVCOMSX.EXE
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINNT\system32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O8 - Extra context menu item: &Highlight - C:\WINNT\WEB\highlight.htm
O8 - Extra context menu item: &Links List - C:\WINNT\WEB\urllist.htm
O8 - Extra context menu item: &Web Search - C:\WINNT\WEB\selsearch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: I&mages List - C:\WINNT\Web\imglist.htm
O8 - Extra context menu item: Open Frame in &New Window - C:\WINNT\WEB\frm2new.htm
O8 - Extra context menu item: Zoom &In - C:\WINNT\WEB\zoomin.htm
O8 - Extra context menu item: Zoom O&ut - C:\WINNT\WEB\zoomout.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINNT\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINNT\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15015/CTSUEng.cab
O16 - DPF: {0F04992B-E661-4DB9-B223-903AB628225D} (DoMoreRunExe.DoMoreRun) - file://C:\Program Files\Gateway\Do More\DoMoreRunExe.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://207.188.7.150/0448ee6eb72a8b60fc04/...ip/RdxIE601.cab
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1232405000859
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1232404962968
O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveXWebsite removed for spammingnExe) - hcp://system/RunExeActiveX.CAB
O16 - DPF: {861DB4B6-3838-11D2-8E50-002018200E57} (MrSIDI Control) - http://data6.archives.ca/mrsidi_cab/MrSIDI.cab
O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/flas...ent/swflash.cab
O16 - DPF: {DCE3340D-3568-4883-8B15-F6E296BC9445} (NCSVersion Class) - http://satmap.ga.gov.au/ecwplugins/ncs.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15016/CTPID.cab
O16 - DPF: {F76DF680-EC17-4272-B1C7-CDB2641FA20B} (KB836528 Object) - http://microsoft.com/security/controls/DoomChk.CAB
O18 - Protocol: intu-qt2007 - {026BF40D-BA05-467B-9F1F-AD0D7A3F5F11} - C:\Program Files\QuickTax 2007\ic2007pp.dll
O18 - Protocol: intu-qt2008 - {05E53CE9-66C8-4A9E-A99F-FDB7A8E7B596} - C:\Program Files\QuickTax 2008\ic2008pp.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: EPSON V3 Service4(01) (EPSON_PM_RPCV4_01) - SEIKO EPSON CORPORATION - C:\Documents and Settings\All Users\Application Data\EPSON\EPW!3 SSRP\E_S30RP1.EXE
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\WINNT\System32\NMSSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\system32\nvsvc32.exe

--
End of file - 8214 bytes

[guestolo]

What version of Avira are you running, the free version or paid version

Note: Avira free version is having problems with updating for awhile now because of busy servers
Regardless, let me know what version you have, you can try a manual uninstall and reinstall

[OneFarmer]

[quote name=\'guestolo\' post=\'466287\' date=\'Nov 13 2009, 12:29 AM\']What version of Avira are you running, the free version or paid version

Note: Avira free version is having problems with updating for awhile now because of busy servers
Regardless, let me know what version you have, you can try a manual uninstall and reinstall[/quote]


Hello,

I am running the free version. Information is below,

Product version 9.0.0.410 9/25/2009
Search engine 8.02.01.53 10/29/2009
Virus definition file 7.01.06.217 11/11/2009
Control Center 9.00.00.18 6/12/2009
Config Center 9.00.00.21 2/20/2009
Luke Filewalker 9.00.03.07 8/6/2009
AntiVir Guard 9.00.01.32 8/6/2009
Filter 9.00.03.15 8/6/2009
Scheduler 9.00.00.09 6/12/2009
Updater 9.00.00.52 8/6/2009

I haven't tried a manual uninstall. How should I do it?

Thanks

[guestolo]

Can you follow these instructions:??
Manual instructions to completely remove and reinstall AntiVir
http://www.avira.com/en/support/kbdetails.php?id=135