microsoft C++ runtime library

[guestolo]

Let's try a clean boot of XP
Instructions from Microsoft are as follows
Step 1: Start the System Configuration Utility

   1. Click Start, click Run, type msconfig, and then click OK.
   2. The System Configuration Utility dialog box is displayed.

Step 2: Configure selective startup options

   1. In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
   2. Click to clear the Process SYSTEM.INI File check box.
   3. Click to clear the Process WIN.INI File check box.
   4. Click to clear the Load Startup Items check box.
[color=\"#008080\"]Verify that Load System Services and Use Original BOOT. INI are checked.[/color]
   5. Click the Services tab.
   6. Click to select the Hide All Microsoft Services check box.
   7. Click Disable All, and then click OK.
   8. When you are prompted, click Restart to restart the computer.

Back in Windows
you will be prompted about using the system config tool
Just close out the prompt

Go to the following link
Even if you have already downloaded the software for your Printer, I need you to redownload it
http://www.kodak.com/global/mul/service/do...oduct=EKN035496
Click on DOWNLOAD on the right hand side
SAVE the installer to your Desktop

Close down all windows, ensure your AntiVirus is not interfering then run the installer
Let it run it's course, when prompted, select your Printer from the drop down list
Should be the ESP7200 series

Connect the Printer's USB cable to Computer ONLY when prompted, and then ensure you turn it on
Finish with the instructiions

See if that is any help, let me know please

[Huckleberry]

When I went to install the printer the black screen came up I filled out the necessary screen and the an alarm came up that said something is wrong with my network please try again.Then the screen went away. with no        install.

[guestolo]

Does your copy of Norton's come with Firewall protection?
Could it be interfering?

[Huckleberry]

Nortons 360 is not even running.  Can't find it in the system tray and will not drop down when I left click on it.

[guestolo]

Take a look at the following link
http://www.kodak.com/eknec/PageQuerier.jht...requestid=47484

Take note of what you must allow thru the Norton 360 Firewall

but first do the following
Go back to START>>RUN>>type in msconfig

Under the STARTUP tab, recheck anything to do with Nortons, but nothing else
Under the SERVICES tab, select the Hide All Microsoft Services check box
Then recheck anything to do with Nortons

Apply and Close and reboot when prompted
Back in Windows

Retry the installation of the Kodak software

[Huckleberry]

Ditto last entry by me.  Something wrong with my network please try angain.  When I hit that it says kodak printer installation was unsuccessful.  I did however get a screen thatasks if I would like tofix my nortons 360.  Should I?

[guestolo]

Did you do my last steps to reenable all startup and Service entries with msconfig?
Then reboot the computer

Have you had problems with Norton 360 in the past?

[Huckleberry]

re-enabled the settings in msconfig, was able to get into nortons and turn off the firwall rebooted and tried to install the printer per your instructions , but got same message.And no I have had no problems with my nortons.

[guestolo]

as able to get into nortons and turn off the firwall rebooted and tried to install the printer per your instructions , but got same message.

Sorry, I meant for you to just enable the items related to Norton's in msconfig
my last post I see I had you enable them all
I'm at a loss, I'd almost bet that it's related to Norton's but I can't be 100 per cent positive
And it would take some troubleshooting on your side
Ensure to go to msconfig
And select NORMAL STARTUP, Apply and Close, don't restart yet

The only thing I can suggest, but this up to you

If you have the installation CD to Norton 360
Download and save to desktop the Norton Removal tool from the following link
http://www.symantec.com/norton/support/kb/...0100121123340EN
Don't run it yet, instead close down all windows and uninstall norton 360 from Add/remove programs
Reboot the computer

Run the Norton Removal tool, reboot the computer

Uninstall all of Kodak software again
Shut down computer, unplug USB cable to Printer
Start computer
Back in Windows try the installer again for Kodak Printer

If you receive the runtime error we can eliminate a problem with Norton 360

[Huckleberry]

It's gettin high on time to go to bed for me.  I have to work in the morning.  If you'd have me come backa nd we can take another stab at this, I would liketo continue but if you don't want to I'll understand.    I could be back around 4:00 arizona time.

[guestolo]

I'm off to bed soon also, but if you want to try my last steps, it may be worth a shot
If you go to download Norton Removal tool, read up on Steps 1 and 2 before proceeding to Step 3

P.S. I may not be back on till 5pm pacific coast time

[Huckleberry]

I remembered today that I did have a hard time installing Nortons at least the updated version.  Ended up calling norton's and they did a remorte hook-up and installed it.  Seemed to be working ok not other problems.  Maybe I can close out all the activities in the settings on nortons and see if that does any good?  As a last resort would I like to remove it but if necessary will do.

[guestolo]

Since you insist on going your route, I bow out and wish you luck
I'm sorry I can't be of no other help
Maybe Symantec's has some ideas