Computer Problems.

[Andre55]

Basically Im posting today because my computer lately has been having some issues with my cpu fluctuating between 100% and around 5% constantly and sitting at 100% for long periods of time even with everything I can manage to disable off. Also my memory is at 36% full at start up. I recently took the computer in to have it serviced for an issue with a power cord and the guy at the store suggested it was a virus issue. I have run scans using a few programs but haven't found anything besides some minor spyware which was removed and apparently isn't causing the problems. I guess I'm just wondering if it is a fixable issue or of it is a problem with my hardware and I need a new computer. I also would like to avoid having to reformat my computer as I do not have a physical copy of Windows Vista or 7 (cannot afford at the moment) and XP does not seem to work on this laptop. Well here's the HiJackThis Log and here's me hoping you can help me. Thank you.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:36:11 PM, on 5/1/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18904)
Boot mode: Normal

Running processes:
C:\Windows\PLFSetI.exe
C:\Program Files (x86)\Carbonite\CarbonitePreinstaller.exe
C:\Program Files (x86)\Launch Manager\QtZgAcer.EXE
C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Acer\Empowering Technology\eDataSecurity\x86\eDSMSNLoader32.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp64&d=0309&m=aspire_6530g
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp64&d=0309&m=aspire_6530g
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp64&d=0309&m=aspire_6530g
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp64&d=0309&m=aspire_6530g
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: PCCBHO.CPCCBHO - {22FC6CE8-7D47-479F-B74A-BFBB04ADB9AF} - C:\Program Files (x86)\Winferno\PC Confidential\PCCBHO.dll (file missing)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: (no name) - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files (x86)\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Program Files (x86)\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [eAudio] "C:\Program Files\Acer\Empowering Technology\eAudio\eAudio.exe"
O4 - HKLM\..\Run: [CarboniteSetupLite] "C:\Program Files (x86)\Carbonite\CarbonitePreinstaller.exe" /preinstalled
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [LManager] C:\PROGRA~2\LAUNCH~1\QtZgAcer.EXE
O4 - HKLM\..\Run: [Acer Assist Launcher] "C:\Program Files (x86)\Acer\Acer Assist\launcher.exe"
O4 - HKLM\..\Run: [Acer Product Registration] "C:\Program Files (x86)\Acer\Acer Registration\ACE1.exe" /startup
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [VeohPlugin] "C:\Program Files (x86)\Veoh Networks\VeohWebPlayer\veohwebplayer.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: CurseClientStartup.ccip
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: (no name) - {53F6FCCD-9E22-4d71-86EA-6E43136192AB} - C:\Program Files (x86)\Winferno\PC Confidential\PCConfidential.exe (file missing)
O9 - Extra 'Tools' menuitem: PC Confidential - {53F6FCCD-9E22-4d71-86EA-6E43136192AB} - C:\Program Files (x86)\Winferno\PC Confidential\PCConfidential.exe (file missing)
O9 - Extra button: PC Confidential - {925DAB62-F9AC-4221-806A-057BFB1014AA} - C:\Program Files (x86)\Winferno\PC Confidential\PCConfidential.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/popcaploader_v10.cab
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files (x86)\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Unknown owner - C:\Windows\system32\agr64svc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AODService - Unknown owner - C:\Program Files (x86)\AMD\OverDrive\AODAssist.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati External Event Utility - Unknown owner - C:\Windows\system32\Ati2evxx.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: eDataSecurity Service - Egis Incorporated - C:\Program Files (x86)\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
O23 - Service: Empowering Technology Service (ETService) - Unknown owner - C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: FLEXnet Licensing Service 64 - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\Windows\system32\GameMon.des.exe (file missing)
O23 - Service: NTI Backup Now 5 Backup Service (NTIBackupSvc) - NewTech InfoSystems, Inc. - C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
O23 - Service: NTI Backup Now 5 Scheduler Service (NTISchedulerSvc) - NewTech Infosystems, Inc. - C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\Cyberlink\Shared files\RichVideo.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 11807 bytes

[guestolo]

Download [color="#FF0000"]OTS[/color] to your Desktop

• Close ALL OTHER PROGRAMS.
• Double-click on OTS.exe to start the program.
     
• Check the box that says Scan All Users
     
• Make sure Include 64 Bit Scans is checked.
     
• Under Basic Scans please change the radio button under Registry from Safe List to All.
     
• Under Additional Scans select the [color="#9932CC"]Extras[/color] button
     
• In addition, tick both Reg - Disabled MS Config Items and
          Reg - Netsvcs
     
• Now click the Run Scan button on the toolbar.
     
• Let it run unhindered until it finishes.
• When the scan is complete Notepad will open with the report file loaded in it.
• Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.

Post the contents of that log back here
NOTE: If you have trouble, or an error message trying to post the logs
Can you upload it to a reply box
In a Reply, select "Browse..." on the bottom right and then navigate to the file and select it
Then click "Upload"

[Andre55]

Here is the log. I attached it since I thought that would be best.

[guestolo]

I don't see AntiVirus software installed
Can we do the following
Using Firefox, go to the following link
[color="#0000FF"]ESET Online Scanner[/color][/url]

Click on the Button "Eset Online Scanner"
A new window will open, Download and save to your desktop
esetsmartinstaller_enu.exe

Right click on 'esetsmartinstaller_enu.exe' and choose to "Run as Administrator"
Put a tick in "Yes, I accept the Terms of Use" then click START

Eset will download components
When done click START again

Downloading of Virus signature database will begin
Depending on your connection speed, this can take awhile
When complete the scan will start
This scan can take some time, so be patient

Once the scan is completed, you may close the window
   
Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
   
Copy and paste that log as a reply to this topic

[Andre55]

Sorry I had some problems with the scan. My computer overheated halfway through at one point and shut down so I had to restart. But here it is. Only took 8 hours >_<!

ESETSmartInstaller@High as downloader log:
all ok
ESETSmartInstaller@High as downloader log:
all ok
esets_scanner_update returned -1 esets_gle=53251
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=6774621ae86178418736be35fba9d2b5
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-05-03 09:24:43
# local_time=2010-05-03 04:24:43 (-0600, Central Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 2
# compatibility_mode=512 16777215 100 0 0 0 0 0
# compatibility_mode=5892 16776573 100 56 0 109447284 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=180261
# found=3
# cleaned=3
# scan_time=30105
C:\ProgramData\Spybot - Search & Destroy\Recovery\SmartShopper3.zip   Win32/Bagle.gen.zip worm (cleaned by deleting - quarantined)   00000000000000000000000000000000   C
C:\Users\Andre\Downloads\123456789_CS4_987654321\Adobe Photoshop CS4 Extended\Cracks_Keygens_Serial Numbers\Adobe Photoshop CS4 Keygen\CS4MCLG.EXE   probably a variant of Win32/Spy.Agent trojan (cleaned by deleting - quarantined)   00000000000000000000000000000000   C
C:\Users\Andre\Downloads\123456789_CS4_987654321\Adobe Photoshop CS4 Extended\Cracks_Keygens_Serial Numbers\Adobe Photoshop Cs4 Keys\CS4MCLG.EXE   probably a variant of Win32/Spy.Agent trojan (cleaned by deleting - quarantined)   00000000000000000000000000000000   C

[guestolo]

My computer overheated halfway through at one point and shut down

Are you sure it overheated?
Is this a Desktop or Laptop computer?
Is the inside of the computer clean of dust bunnies, etc ....??

I see you have possibly been installing illegal software, a good chance where the slowdowns and excessive CPU is coming from, your option to install it, but it does have it's consequences

Any improvement in the computer?
Why don't you have any AntiVirus software installed? Do you need a free version?

[Andre55]

I'm 90% sure it overheated considering it was super hot when it shut off. It has done it before it in the past but only like once or twice. It is an Acer laptop. Generally I have an external fan running to cool it down as it doesn't seem to have any decent internal cooling system or even a fan and it gets very hot very quickly. The dust part I am not sure about, but as it is a laptop I would be hesitant to open up the computer myself to check. Also, I haven't seen any improvements since the scan.

OK the illegal software thing...that is like the only time I have done that as I needed to edit some photos for a project for my Art class (Visual Art Major so it was important), but seeing as how I was in high school at the time I could not buy it myself. Yes I know it was stupid, but school is more important to me and Microsoft Paint wasn't working for me. Also, that was over a year ago so I don't think that would have caused the problem now, but of course I could be wrong.

The anti virus software I'm working on. I had ad aware and spybot installed but I uninstalled them to see if they were causing the problems which is why they didn't show up. I also have a copy of Norton unactivated I can use that someone bought me, but since the computer is going so slow I didn't wanna install it yet cause idk if the key is a one time use. (So no I didn't steal it this time >_<) Also I know Norton probably sucks from what I have heard from many people, but my mother bought it for me so I would feel bad if I didn't use it. Feel free to recommend anything better then the ones I had or Norton. I can try to purchase ones as well.

I guess I'll just ask. Should I just attempt a reload of windows? I may be able to get a copy of Vista if I can call the manufacturer of my laptop and get my Vista code that wore off the bottom from the computer being super hot...So if I can do that I may be able to get a cheap copy which was what was holding me back in the past. Now I would still like to avoid that of course, but not having a somewhat decently functioning computer is causing me problems and I'm getting kinda desperate. So do you think that is my best bet to purge whatever this is as it doesn't seem to be getting detected by anything we try. Also I'm guessing it would prove if it was a hardware issue and save us both some time.

Sorry if I'm sounding like I'm giving up or if I sound rude, but I've been at my wits end for weeks now and just had nasal surgery a few days ago so I've been sitting all home everyday bored out of my mind cause I can't do anything on my darn computer and it really sucks. (The pain killers are nice though xP) Anyways I think I'm going to try to go to sleep now. Thank you for your time and I hope you can continue to help me.

PS: I know my personal problems aren't affecting my computer I just wanted to explain and put things in more context. Sorry if I went into to much of a rant and it was bothersome. If so let me know and I'll stick to business from now on. Thanks again.

[guestolo]

Can you clean boot your PC and see if you still have problems with your computer
Here's a link
http://support.microsoft.com/kb/929135

Just stick with STEP 1 for now and see how it runs

[Andre55]

Sorry I have been gone for awhile but I tried the clean boot and it didn't do anything. When I restarted it after I turned off the stuff it was still running at high cpu constantly and jumping from 4% to 100% even if I didn't open anything except for Task Manager. Also the Physical Memory starts out at 20% or so full at start up then slowly climbs the longer the computer is on to around 30% then will sometimes go back down then go back up. Even if I'm not opening anything it will do that. I don't know if that is normal but it seems kinda odd. The only processes that seem to take up any large amount of memory are svchost.exe which there are about 10+ open all the time but those are just from windows correct? Only reason I ask is because the guy at the store I took it to said that was what was causing the problems. He said it was a virus pretending to be that process, but I can't seem to find any reference to that online so I don't know what to think. I'm at a loss for what to do now hopefully you have some more ideas. http://images.thetechguide.com/forum/public/style_emoticons/<#EMO_DIR#>/smile.gif\' class=\'bbc_emoticon\' alt=\'\' /> And thanks again for all the help.