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Messages - marich51

Pages: [1] 2
1
Tech Clinic / Dell, Itunes and Locking Up
« on: September 14, 2010, 03:38:16 PM »
FYI:

I did a full restore of my Dell Computer utilizing PC Restore for Windows XP found in Technical Support for Dimension 3000.

ITunes is working fine now following this restoration process. It was the only process that I could get to work for me. Apple's suggestions didn't work.

I learned a lot in following the steps that we did though and I appreciate your help in this matter.

2
Tech Clinic / Dell, Itunes and Locking Up
« on: September 06, 2010, 06:24:00 AM »
No problem. I appreciated your assistance.

3
Tech Clinic / Dell, Itunes and Locking Up
« on: September 05, 2010, 11:36:53 AM »
i.e. Please see my 11:06 a.m. Post.

4
Tech Clinic / Dell, Itunes and Locking Up
« on: September 05, 2010, 11:35:04 AM »
I did follow every step to the letter and the ITunes still froze up.

I double-checked that the programs were deleted etc. too before reinstalling.

I don't know if we have any more options.

5
Tech Clinic / Dell, Itunes and Locking Up
« on: September 05, 2010, 11:29:35 AM »
Sorry about the last Post. It ended abruptly because my computer froze up while running the ITunes program following my reinstallation etc.

I guess that we are back to the drawing board....

6
Tech Clinic / Dell, Itunes and Locking Up
« on: September 05, 2010, 11:06:11 AM »
I followed your steps in prior post.

The only "glitch" in any of the steps was in attempting to delete the My Way Search Assistant program through the Add/Remove Programs option. The error message was, "Error loading C:\Program1\mywaySA\SrchAsDe\1.bin\descras.dll
The specified..."

7
Tech Clinic / Dell, Itunes and Locking Up
« on: September 05, 2010, 09:48:49 AM »
When attempting to delete My Way Search Assistant from Add/Rem Programs, got an error loading...The specfied module could not be found. Should I try and locate and delete manually?

8
Tech Clinic / Dell, Itunes and Locking Up
« on: September 05, 2010, 09:34:49 AM »
When I delete the ITunes Ver: 9.2.1.5 before installing the update, it won't remove my songs, right?

9
Tech Clinic / Dell, Itunes and Locking Up
« on: September 05, 2010, 09:30:27 AM »
No sooner had I sent the last post and ITunes froze up on me.

I will follow the steps you outlined in your last post.

10
Tech Clinic / Dell, Itunes and Locking Up
« on: September 05, 2010, 09:19:41 AM »
Before I follow the steps you outlined, the ITunes Program has been running properly for almost two hours this morning. Should I see if this continues before I perform all of your steps; or, should I remove the unnecessary programs but hold off on updating the ITunes version. i.e do all of the steps except update Itunes. Or, should I just update Itunes and see if the program continues to work?

FYI:

I have been keeping an eye on my Event Viewer too, i.e. Run Eventvwr.  There was a long Warning message:

Windows saved user D2F****\Mark registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the Local Service or Netw Service Account.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event:1517 This Warning message appeared periodically going back for days. I don't know if this means anthing. I cleared the Event Viewer log and the application log has been blank for awhile. Also, since the message mentined Registry, I temporarily disabled Registry Booster program from running during this current successful run of ITunes.

Could Registry Booster interfere with this application or any other running application?

Thanks.

11
Tech Clinic / Dell, Itunes and Locking Up
« on: September 05, 2010, 07:40:08 AM »
INSTALLED SOFTWARE (256) - D2FNQF61 - 9/5/2010 8:38:22 AM

7-Zip 9.15 beta   
Adobe Flash Player 10 ActiveX   Ver: 10.1.82.76
Adobe Reader 8.2.4   Ver: 8.2.4   Installed: 8/21/2010
Apple Application Support   Ver: 1.3.1   Installed: 8/21/2010
Apple Mobile Device Support   Ver: 3.1.0.62   Installed: 8/21/2010
Apple Software Update   Ver: 2.1.1.116   Installed: 1/24/2009
AusLogics Disk Defrag   Ver: version 1.1   Installed: 7/1/2007
AVG Free 9.0   
BlackBerry Desktop Software 5.0.1   Ver: 5.0.1.28
BlackBerry Desktop Software 5.0.1   Ver: 5.0.1.28   Installed: 1/23/2010
BlackBerry® Media Sync   Ver: 2.0.20   Installed: 11/16/2009
Bonjour   Ver: 2.0.2.0   Installed: 8/21/2010
CCleaner   Ver: 2.35
CleanUp!   
Critical Update for Windows Media Player 11 (KB959772)      Installed: 3/13/2009
Dell Digital Jukebox Driver   
Dell Driver Reset Tool   Ver: 1.02.0000   Installed: 8/28/2010
Dell Photo AIO Printer 922   
Dell Support Center (Support Software)   Ver: 2.2.09085   Installed: 8/28/2010
Driver Robot      Installed: 3/6/2010
DriverMax 5   Ver: 5.5.0.789   Installed: 5/3/2010
Google Toolbar for Internet Explorer   
Hallmark Card Studio 2009   Ver: 10.0.0.28   Installed: 12/28/2008
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)   Ver: 1
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)   Ver: 1
Hotfix for Windows Internet Explorer 7 (KB947864)   Ver: 1   Installed: 4/8/2008
Hotfix for Windows Media Format 11 SDK (KB929399)      Installed: 3/17/2007
Hotfix for Windows Media Format SDK (KB902344)      Installed: 11/6/2005
Hotfix for Windows Media Player 11 (KB939683)      Installed: 9/6/2007
Hotfix for Windows XP (KB952287)   Ver: 1   Installed: 8/18/2008
Hotfix for Windows XP (KB954550-v5)   Ver: 5   Installed: 8/22/2009
Hotfix for Windows XP (KB961118)   Ver: 1   Installed: 8/23/2009
Hotfix for Windows XP (KB970653-v3)   Ver: 3   Installed: 8/26/2009
Hotfix for Windows XP (KB976098-v2)   Ver: 2   Installed: 11/25/2009
Hotfix for Windows XP (KB979306)   Ver: 1   Installed: 2/24/2010
Hotfix for Windows XP (KB981793)   Ver: 1   Installed: 5/31/2010
Intel(R) Extreme Graphics 2 Driver   Ver: 6.14.10.4396
Intel(R) PRO Network Adapters and Drivers   
Internet Explorer Default Page   Ver: 1.00.03   Installed: 12/28/2004
iTunes   Ver: 9.2.1.5   Installed: 8/21/2010
Java Auto Updater   Ver: 2.0.2.4   Installed: 8/28/2010
Java(TM) 6 Update 21   Ver: 6.0.210   Installed: 1/6/2010
Malwarebytes' Anti-Malware      Installed: 8/31/2010
McAfee Shredder   Ver: 1.00.0000   Installed: 3/31/2005
McAfee Shredder   Ver: 1.00.0000   Installed: 4/18/2005
Microsoft .NET Framework 2.0 Service Pack 2   Ver: 2.2.30729   Installed: 8/30/2010
Microsoft .NET Framework 3.0 Service Pack 2   Ver: 3.2.30729   Installed: 8/30/2010
Microsoft .NET Framework 3.5 SP1   
Microsoft .NET Framework 3.5 SP1   Ver: 3.5.30729   Installed: 9/4/2009
Microsoft .NET Framework 4 Client Profile   Ver: 4.0.30319
Microsoft .NET Framework 4 Client Profile   Ver: 4.0.30319   Installed: 8/26/2010
Microsoft .NET Framework 4 Extended   Ver: 4.0.30319
Microsoft .NET Framework 4 Extended   Ver: 4.0.30319   Installed: 8/26/2010
Microsoft Base Smart Card Cryptographic Service Provider Package   
Microsoft Compression Client Pack 1.0 for Windows XP   Ver: 1   Installed: 3/11/2007
Microsoft Internationalized Domain Names Mitigation APIs      Installed: 1/21/2007
Microsoft National Language Support Downlevel APIs      Installed: 1/21/2007
Microsoft Office Professional Edition 2003   Ver: 11.0.8173.0   Installed: 8/26/2010
Microsoft User-Mode Driver Framework Feature Pack 1.0      Installed: 3/11/2007
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053   Ver: 8.0.50727.4053   Installed: 7/28/2009
Microsoft Visual C++ 2005 Redistributable   Ver: 8.0.59193   Installed: 2/22/2010
Modem Event Monitor   
Modem Helper   Ver: 2.28
Modem On Hold   Ver: 1.12
MSXML 4.0 SP2 (KB927978)   Ver: 4.20.9841.0   Installed: 11/15/2006
MSXML 4.0 SP2 (KB936181)   Ver: 4.20.9848.0   Installed: 8/20/2007
MSXML 4.0 SP2 (KB954430)   Ver: 4.20.9870.0   Installed: 11/12/2008
MSXML 4.0 SP2 (KB973688)   Ver: 4.20.9876.0   Installed: 11/25/2009
MSXML 6.0 Parser (KB933579)   Ver: 6.10.1200.0   Installed: 8/20/2007
Musicmatch for Windows Media Player   Ver: 0.00.000
My Way Search Assistant   
My Way Search Assistant   Ver: 1.0.256   Installed: 12/28/2004
Pinnacle Instant DVD Recorder   
QuickTime   Ver: 7.67.75.0   Installed: 9/4/2010
RealPlayer   
Security Update for Step By Step Interactive Training (KB898458)   Ver: 20050502.101010   Installed: 6/14/2005
Security Update for Step By Step Interactive Training (KB923723)   Ver: 20050502.101010   Installed: 2/17/2007
Security Update for Windows Internet Explorer 7 (KB928090)   Ver: 20070117.120000   Installed: 2/17/2007
Security Update for Windows Internet Explorer 7 (KB929969)   Ver: 20061222.120000   Installed: 1/24/2007
Security Update for Windows Internet Explorer 7 (KB931768)   Ver: 1   Installed: 5/10/2007
Security Update for Windows Internet Explorer 7 (KB933566)   Ver: 1   Installed: 6/14/2007
Security Update for Windows Internet Explorer 7 (KB937143)   Ver: 1   Installed: 8/20/2007
Security Update for Windows Internet Explorer 7 (KB938127)   Ver: 1   Installed: 8/20/2007
Security Update for Windows Internet Explorer 7 (KB939653)   Ver: 1   Installed: 10/15/2007
Security Update for Windows Internet Explorer 7 (KB942615)   Ver: 1   Installed: 12/12/2007
Security Update for Windows Internet Explorer 7 (KB944533)   Ver: 1   Installed: 2/13/2008
Security Update for Windows Internet Explorer 7 (KB950759)   Ver: 1   Installed: 6/10/2008
Security Update for Windows Internet Explorer 7 (KB953838)   Ver: 1   Installed: 8/18/2008
Security Update for Windows Internet Explorer 7 (KB956390)   Ver: 1   Installed: 10/17/2008
Security Update for Windows Internet Explorer 7 (KB958215)   Ver: 1   Installed: 12/12/2008
Security Update for Windows Internet Explorer 7 (KB960714)   Ver: 1   Installed: 12/19/2008
Security Update for Windows Internet Explorer 7 (KB961260)   Ver: 1   Installed: 2/12/2009
Security Update for Windows Internet Explorer 7 (KB963027)   Ver: 1   Installed: 4/17/2009
Security Update for Windows Internet Explorer 7 (KB969897)   Ver: 1   Installed: 6/9/2009
Security Update for Windows Internet Explorer 8 (KB2183461)   Ver: 1   Installed: 8/21/2010
Security Update for Windows Internet Explorer 8 (KB969897)   Ver: 1   Installed: 6/12/2009
Security Update for Windows Internet Explorer 8 (KB971961)   Ver: 1   Installed: 9/13/2009
Security Update for Windows Internet Explorer 8 (KB972260)   Ver: 1   Installed: 7/28/2009
Security Update for Windows Internet Explorer 8 (KB974455)   Ver: 1   Installed: 10/21/2009
Security Update for Windows Internet Explorer 8 (KB976325)   Ver: 1   Installed: 12/8/2009
Security Update for Windows Internet Explorer 8 (KB978207)   Ver: 1   Installed: 1/22/2010
Security Update for Windows Internet Explorer 8 (KB981332)   Ver: 1   Installed: 4/16/2010
Security Update for Windows Internet Explorer 8 (KB982381)   Ver: 1   Installed: 6/12/2010
Security Update for Windows Media Player (KB911564)      Installed: 2/17/2006
Security Update for Windows Media Player (KB952069)      Installed: 12/12/2008
Security Update for Windows Media Player (KB954155)      Installed: 10/16/2009
Security Update for Windows Media Player (KB968816)      Installed: 9/13/2009
Security Update for Windows Media Player (KB973540)      Installed: 8/13/2009
Security Update for Windows Media Player (KB978695)      Installed: 6/12/2010
Security Update for Windows Media Player 10 (KB911565)      Installed: 2/17/2006
Security Update for Windows Media Player 10 (KB917734)      Installed: 6/17/2006
Security Update for Windows Media Player 11 (KB936782)      Installed: 8/20/2007
Security Update for Windows Media Player 11 (KB954154)      Installed: 9/11/2008
Security Update for Windows Media Player 6.4 (KB925398)      Installed: 12/16/2006
Security Update for Windows XP (KB2079403)   Ver: 1   Installed: 8/21/2010
Security Update for Windows XP (KB2115168)   Ver: 1   Installed: 8/21/2010
Security Update for Windows XP (KB2160329)   Ver: 1   Installed: 8/21/2010
Security Update for Windows XP (KB2229593)   Ver: 1   Installed: 7/15/2010
Security Update for Windows XP (KB2286198)   Ver: 1   Installed: 8/16/2010
Security Update for Windows XP (KB923561)   Ver: 1   Installed: 4/17/2009
Security Update for Windows XP (KB923689)      Installed: 12/16/2006
Security Update for Windows XP (KB938464)   Ver: 1   Installed: 9/11/2008
Security Update for Windows XP (KB941569)      Installed: 12/12/2007
Security Update for Windows XP (KB946648)   Ver: 1   Installed: 8/18/2008
Security Update for Windows XP (KB950760)   Ver: 1   Installed: 6/10/2008
Security Update for Windows XP (KB950762)   Ver: 1   Installed: 8/8/2008
Security Update for Windows XP (KB950974)   Ver: 1   Installed: 8/18/2008
Security Update for Windows XP (KB951066)   Ver: 1   Installed: 8/18/2008
Security Update for Windows XP (KB951376)   Ver: 1   Installed: 8/8/2008
Security Update for Windows XP (KB951376-v2)   Ver: 2   Installed: 8/8/2008
Security Update for Windows XP (KB951698)   Ver: 1   Installed: 8/8/2008
Security Update for Windows XP (KB951748)   Ver: 1   Installed: 8/8/2008
Security Update for Windows XP (KB952004)   Ver: 1   Installed: 4/17/2009
Security Update for Windows XP (KB952954)   Ver: 1   Installed: 8/18/2008
Security Update for Windows XP (KB953839)   Ver: 1   Installed: 8/18/2008
Security Update for Windows XP (KB954211)   Ver: 1   Installed: 10/17/2008
Security Update for Windows XP (KB954459)   Ver: 1   Installed: 11/13/2008
Security Update for Windows XP (KB954600)   Ver: 1   Installed: 12/12/2008
Security Update for Windows XP (KB955069)   Ver: 1   Installed: 11/13/2008
Security Update for Windows XP (KB956391)   Ver: 1   Installed: 10/17/2008
Security Update for Windows XP (KB956572)   Ver: 1   Installed: 4/17/2009
Security Update for Windows XP (KB956744)   Ver: 1   Installed: 8/13/2009
Security Update for Windows XP (KB956802)   Ver: 1   Installed: 12/12/2008
Security Update for Windows XP (KB956803)   Ver: 1   Installed: 10/17/2008
Security Update for Windows XP (KB956841)   Ver: 1   Installed: 10/17/2008
Security Update for Windows XP (KB956844)   Ver: 1   Installed: 9/13/2009
Security Update for Windows XP (KB957095)   Ver: 1   Installed: 10/17/2008
Security Update for Windows XP (KB957097)   Ver: 1   Installed: 11/13/2008
Security Update for Windows XP (KB958644)   Ver: 1   Installed: 10/23/2008
Security Update for Windows XP (KB958687)   Ver: 1   Installed: 1/13/2009
Security Update for Windows XP (KB958690)   Ver: 1   Installed: 3/13/2009
Security Update for Windows XP (KB958869)   Ver: 1   Installed: 10/16/2009
Security Update for Windows XP (KB959426)   Ver: 1   Installed: 4/17/2009
Security Update for Windows XP (KB960225)   Ver: 1   Installed: 3/13/2009
Security Update for Windows XP (KB960715)   Ver: 1   Installed: 2/12/2009
Security Update for Windows XP (KB960803)   Ver: 1   Installed: 4/17/2009
Security Update for Windows XP (KB960859)   Ver: 1   Installed: 8/13/2009
Security Update for Windows XP (KB961371)   Ver: 1   Installed: 7/15/2009
Security Update for Windows XP (KB961373)   Ver: 1   Installed: 4/17/2009
Security Update for Windows XP (KB961501)   Ver: 1   Installed: 6/9/2009
Security Update for Windows XP (KB968537)   Ver: 1   Installed: 6/9/2009
Security Update for Windows XP (KB969059)   Ver: 1   Installed: 10/16/2009
Security Update for Windows XP (KB969898)   Ver: 1   Installed: 6/9/2009
Security Update for Windows XP (KB969947)   Ver: 1   Installed: 11/11/2009
Security Update for Windows XP (KB970238)   Ver: 1   Installed: 6/9/2009
Security Update for Windows XP (KB970430)   Ver: 1   Installed: 12/8/2009
Security Update for Windows XP (KB971468)   Ver: 1   Installed: 2/10/2010
Security Update for Windows XP (KB971486)   Ver: 1   Installed: 10/16/2009
Security Update for Windows XP (KB971557)   Ver: 1   Installed: 8/13/2009
Security Update for Windows XP (KB971633)   Ver: 1   Installed: 7/15/2009
Security Update for Windows XP (KB971657)   Ver: 1   Installed: 8/13/2009
Security Update for Windows XP (KB972270)   Ver: 1   Installed: 1/14/2010
Security Update for Windows XP (KB973346)   Ver: 1   Installed: 7/15/2009
Security Update for Windows XP (KB973354)   Ver: 1   Installed: 8/13/2009
Security Update for Windows XP (KB973507)   Ver: 1   Installed: 8/13/2009
Security Update for Windows XP (KB973525)   Ver: 1   Installed: 10/16/2009
Security Update for Windows XP (KB973869)   Ver: 1   Installed: 8/13/2009
Security Update for Windows XP (KB973904)   Ver: 1   Installed: 12/8/2009
Security Update for Windows XP (KB974112)   Ver: 1   Installed: 10/16/2009
Security Update for Windows XP (KB974318)   Ver: 1   Installed: 12/8/2009
Security Update for Windows XP (KB974392)   Ver: 1   Installed: 12/8/2009
Security Update for Windows XP (KB974571)   Ver: 1   Installed: 10/16/2009
Security Update for Windows XP (KB975025)   Ver: 1   Installed: 10/16/2009
Security Update for Windows XP (KB975467)   Ver: 1   Installed: 10/16/2009
Security Update for Windows XP (KB975560)   Ver: 1   Installed: 2/10/2010
Security Update for Windows XP (KB975561)   Ver: 1   Installed: 3/10/2010
Security Update for Windows XP (KB975562)   Ver: 1   Installed: 6/12/2010
Security Update for Windows XP (KB975713)   Ver: 1   Installed: 2/10/2010
Security Update for Windows XP (KB977165)   Ver: 1   Installed: 2/10/2010
Security Update for Windows XP (KB977816)   Ver: 1   Installed: 4/16/2010
Security Update for Windows XP (KB977914)   Ver: 1   Installed: 2/10/2010
Security Update for Windows XP (KB978037)   Ver: 1   Installed: 2/10/2010
Security Update for Windows XP (KB978251)   Ver: 1   Installed: 2/10/2010
Security Update for Windows XP (KB978262)   Ver: 1   Installed: 2/10/2010
Security Update for Windows XP (KB978338)   Ver: 1   Installed: 4/16/2010
Security Update for Windows XP (KB978542)   Ver: 1   Installed: 5/13/2010
Security Update for Windows XP (KB978601)   Ver: 1   Installed: 4/16/2010
Security Update for Windows XP (KB978706)   Ver: 1   Installed: 2/10/2010
Security Update for Windows XP (KB979309)   Ver: 1   Installed: 4/15/2010
Security Update for Windows XP (KB979482)   Ver: 1   Installed: 6/12/2010
Security Update for Windows XP (KB979559)   Ver: 1   Installed: 6/12/2010
Security Update for Windows XP (KB979683)   Ver: 1   Installed: 4/16/2010
Security Update for Windows XP (KB980195)   Ver: 1   Installed: 6/12/2010
Security Update for Windows XP (KB980218)   Ver: 1   Installed: 6/12/2010
Security Update for Windows XP (KB980232)   Ver: 1   Installed: 4/16/2010
Security Update for Windows XP (KB980436)   Ver: 1   Installed: 8/21/2010
Security Update for Windows XP (KB981852)   Ver: 1   Installed: 8/21/2010
Security Update for Windows XP (KB981997)   Ver: 1   Installed: 8/21/2010
Security Update for Windows XP (KB982214)   Ver: 1   Installed: 8/21/2010
Security Update for Windows XP (KB982665)   Ver: 1   Installed: 8/21/2010
SoundMAX   Ver: 5.12.01.5246   Installed: 8/28/2010
Spelling Dictionaries Support For Adobe Reader 8   Ver: 8.0.0   Installed: 3/3/2010
Spybot - Search & Destroy   Ver: 1.6.2   Installed: 8/23/2010
Uniblue RegistryBooster 2010      Installed: 3/6/2010
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)   Ver: 1
Update for Microsoft Windows (KB971513)      Installed: 11/8/2009
Update for Windows Internet Explorer 8 (KB971180)   Ver: 1   Installed: 6/12/2009
Update for Windows Internet Explorer 8 (KB975364)   Ver: 1   Installed: 11/8/2009
Update for Windows Internet Explorer 8 (KB976662)   Ver: 1   Installed: 2/24/2010
Update for Windows Internet Explorer 8 (KB976749)   Ver: 1   Installed: 11/7/2009
Update for Windows Internet Explorer 8 (KB978506)   Ver: 1   Installed: 2/12/2010
Update for Windows Internet Explorer 8 (KB980182)   Ver: 1   Installed: 4/1/2010
Update for Windows Internet Explorer 8 (KB980302)   Ver: 1   Installed: 5/4/2010
Update for Windows Internet Explorer 8 (KB982664)   Ver: 1   Installed: 8/26/2010
Update for Windows XP (KB951072-v2)   Ver: 2   Installed: 8/18/2008
Update for Windows XP (KB951978)   Ver: 1   Installed: 8/18/2008
Update for Windows XP (KB955759)   Ver: 1   Installed: 12/23/2009
Update for Windows XP (KB955839)   Ver: 1   Installed: 12/12/2008
Update for Windows XP (KB967715)   Ver: 1   Installed: 3/1/2009
Update for Windows XP (KB968389)   Ver: 1   Installed: 10/16/2009
Update for Windows XP (KB971737)   Ver: 1   Installed: 12/8/2009
Update for Windows XP (KB973687)   Ver: 1   Installed: 11/25/2009
Update for Windows XP (KB973815)   Ver: 1   Installed: 8/13/2009
WebCyberCoach 3.2 Dell   
WebFldrs XP   Ver: 9.50.7523   Installed: 8/10/2004
Windows Genuine Advantage Notifications (KB905474)   Ver: 1.7.0017.0   Installed: 3/11/2007
Windows Genuine Advantage v1.3.0254.0   Ver: 1.3.0254.0   Installed: 8/10/2005
Windows Genuine Advantage Validation Tool (KB892130)      Installed: 11/10/2007
Windows Genuine Advantage Validation Tool (KB892130)   Ver: 1.7.0069.2   Installed: 5/18/2006
Windows Imaging Component   Ver: 3.0.0.0   Installed: 3/11/2007
Windows Internet Explorer 7   Ver: 20061107.210142   Installed: 1/21/2007
Windows Internet Explorer 8   Ver: 20090308.140743   Installed: 6/12/2009
Windows Management Framework Core      Installed: 8/26/2010
Windows Media Connect   
Windows Media Format 11 runtime   
Windows Media Format 11 runtime      Installed: 3/11/2007
Windows Media Format SDK Hotfix - KB891122      Installed: 10/30/2005
Windows Media Player 10   Ver: 9.00.3636   Installed: 12/28/2004
Windows Media Player 11   
Windows Media Player 11      Installed: 3/11/2007
Windows Presentation Foundation   Ver: 3.0.6920.0   Installed: 3/11/2007
Windows XP Service Pack 3   Ver: 20080414.031525   Installed: 8/8/2008
WordPerfect Office 12   Ver: 12.0.0.238   Installed: 12/28/2004
XML Paper Specification Shared Components Pack 1.0      Installed: 3/11/2007
Yahoo! Toolbar   
Yahtzee

12
Tech Clinic / Dell, Itunes and Locking Up
« on: September 04, 2010, 05:56:24 PM »
The program is still freezing. They may be a lost cause.

13
Tech Clinic / Dell, Itunes and Locking Up
« on: September 04, 2010, 02:11:05 PM »
I deleted those files and the program is now on it's third song. I have time for another song or so. I will let you know if this "fix" continues to work.

Thank you for all of your attention, time and expertise. It is greatly appreciated.

14
Tech Clinic / Dell, Itunes and Locking Up
« on: September 04, 2010, 01:11:23 PM »
Yes, it did freeze up again.

15
Tech Clinic / Dell, Itunes and Locking Up
« on: September 04, 2010, 11:54:39 AM »
I did do the EDIT Preferences Devices tab. It froze up the first time after I tried running the ITunes program. I am running it now though and it is playing. Assuming that it will freeze again, hey, maybe it won't but...

What do you think of this solution?

Problem #3
iTunes will not open or unexpectedly quits

Cause: Corrupted preference files or possibly out-of-date plug-ins.
Solution: Remove Preferences and Third-Party Plug-ins. Delete the following folders:

•C:\Documents and Settings\Your Username Here\Application Data\Apple Computer\iTunes
•C:\Documents and Settings\Your Username Here\Local Settings\Application Data\Apple Computer\iTunes
•C:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\SC Info

How does one go about "Removing Preferences and Third-Party Plug-ins?  Also, I could not locate the three folders that this solution says to delete. What do you think?

16
Tech Clinic / Dell, Itunes and Locking Up
« on: September 04, 2010, 09:53:27 AM »
The audio CD is playing the songs. However, after I entered the last Post, the CD played the songs 1-5 in order on the CD, then jumped back to song 3 on the audio CD and began playing that.

Is the audio playback the same in playing a music CD and playing a song on the computer stored in the ITunes folder; or, are they using different drivers etc.?

17
Tech Clinic / Dell, Itunes and Locking Up
« on: September 04, 2010, 09:39:56 AM »
Seems to be playing well in Windows Media Player. The songs are playing in order off the CD too which is different than what it was doing when I was having the CD lock-up/freeze issue. The player would jump around and pick and choose songs from the audio CD.

I have also deleted Quick Time Player and reinstalled it as some of the other on-line sources say this is supposed to address the lock-up/freeze issue. However, it has not helped with this problem. Is it time to throw in the towel regarding the ITunes problem?

I could possibly transfer the ITunes Folder to another computer although the one I have in mind to transfer to has W7 OS on it and this one, that is, the Dell with the problem, operates on XP. I don't know if this is an issue when transfering ITunes Folder or not.

Do you have any other ideas? i.e. throw out the computer?

18
Tech Clinic / Dell, Itunes and Locking Up
« on: September 04, 2010, 09:29:01 AM »
Could the problem be in my audio playback? Sound/device driver?

I am running an audio cd now to see if there are any playback problems because I've had a problem in the past where the audio CD locked up similar to what happens in ITunes.

19
Tech Clinic / Dell, Itunes and Locking Up
« on: September 04, 2010, 09:16:18 AM »
Yes. This time, before 1/2 of a song played.

20
Tech Clinic / Dell, Itunes and Locking Up
« on: September 04, 2010, 08:51:49 AM »
All processes killed
========== OTL ==========
Service SymIMMP stopped successfully!
Service SymIMMP deleted successfully!
File C:\WINDOWS\System32\DRIVERS\SymIM.sys not found.
Service SymIM stopped successfully!
Service SymIM deleted successfully!
File C:\WINDOWS\System32\DRIVERS\SymIM.sys not found.
HKCU\SOFTWARE\Microsoft\Internet Explorer\Main\\Default_Page_URL| /E : value set successfully!
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}\ not found.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\{0BF43445-2F28-4351-9252-17FE6E806AA0} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0BF43445-2F28-4351-9252-17FE6E806AA0}\ not found.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}\ not found.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\{CCC7A320-B3CA-4199-B1A6-9F516DD69829} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CCC7A320-B3CA-4199-B1A6-9F516DD69829}\ not found.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\KernelFaultCheck deleted successfully.
========== REGISTRY ==========
========== FILES ==========
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Documents and Settings\Mark\Desktop\cmd.bat deleted successfully.
C:\Documents and Settings\Mark\Desktop\cmd.txt deleted successfully.
========== COMMANDS ==========
 
[EMPTYTEMP]
 
User: All Users
 
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
 
User: HelpAssistant
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 0 bytes
 
User: LocalService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes
->Flash cache emptied: 0 bytes
 
User: Mark
->Temp folder emptied: 18790 bytes
->Temporary Internet Files folder emptied: 4229248 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 456 bytes
 
User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33237 bytes
 
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 12416 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 0 bytes
 
Total Files Cleaned = 4.00 mb
 
 
[EMPTYFLASH]
 
User: All Users
 
User: Default User
 
User: HelpAssistant
->Flash cache emptied: 0 bytes
 
User: LocalService
->Flash cache emptied: 0 bytes
 
User: Mark
->Flash cache emptied: 0 bytes
 
User: NetworkService
 
Total Flash Files Cleaned = 0.00 mb
 
 
OTL by OldTimer - Version 3.2.11.0 log created on 09042010_093241

Files\Folders moved on Reboot...
C:\Documents and Settings\Mark\Local Settings\Temporary Internet Files\Content.IE5\SA7XZ516\index[1].php moved successfully.
C:\Documents and Settings\Mark\Local Settings\Temporary Internet Files\AntiPhishing\2CEDBFBC-DBA8-43AA-B1FD-CC8E6316E3E2.dat moved successfully.
File move failed. C:\WINDOWS\temp\$$$dq3e scheduled to be moved on reboot.
File move failed. C:\WINDOWS\temp\$67we.$ scheduled to be moved on reboot.

Registry entries deleted on Reboot...

The only problem that I've been having is the ITunes locking up on me. I haven't tried it again since running the OTL. This was earlier today when it locked up. Played one song; then, midway into a second song, it locked up. I don't believe that I have been having any other issues with this computer. Should ITunes run better now?

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