Author Topic: laptop has many, many problems (Read 1020 times)

tiesworth1 · « **on:** April 09, 2006, 12:05:16 PM »

Logfile of HijackThis v1.99.1
Scan saved at 12:25:34 PM, on 4/9/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\userinit.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\TEMP\Desktop\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/...://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/...://my.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,First Home Page = C:\Program Files\AOL Toolbar\welcome.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O3 - Toolbar: (no name) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O4 - HKLM\..\Run: [KAZAA] C:\Program Files\Kazaa\kazaa.exe /SYSTRAY
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1131374760\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SSRunScript] "C:\Program Files\Support.com\Charter\bin\SSRunScript.exe" /script "C:\Program Files\Support.com\Charter\vbs\verifyconnection.vbs" /args //b startupdelay
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: World Poker Exchange - {76028735-BBF1-4044-8DE2-5B90F0C7A77C} - C:\Program Files\WorldPokerExchange\GameClient.exe (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Zone
O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet Zone
O16 - DPF: Yahoo! Euchre - http://download.games.yahoo.com/games/clients/y/et1_x.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://floridakeysmedia.tv/axiscam/Codebas...sCamControl.ocx
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/.../ymmapi_416.dll
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/web_...aploader_v6.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

guestolo · « **Reply #1 on:** April 09, 2006, 12:45:21 PM »

REDOWNLOAD Hijackthis 1.99.1 from my signature below and save it too a permanent folder of it's own on your harddrive
ONLY run hijackthis from this new location

You are running Symantec's AV and AVG
It's never a good idea to run more than one active AV in the background at the same time
You can either disable one completely or uninstall it
Having more than one can cause conflicts and decrease system performance

Reboot your computer
Come back here and post a fresh hijackthis log

Why is this computer so far behind on Windows updates?
Is this a legit version of XP installed on it?

tiesworth1 · « **Reply #2 on:** April 23, 2006, 01:13:10 PM »

hi,

the laptop i'm working on doesn't allow me to connect to the internet. i had to save the hijackthis.exe on disk and transfer to laptop. cable company couldn't help, no IP address or something. i think it's all virus/worm/spyware related.

Logfile of HijackThis v1.99.1
Scan saved at 2:11:14 PM, on 4/23/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/...://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/...://my.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,First Home Page = C:\Program Files\AOL Toolbar\welcome.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O3 - Toolbar: (no name) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O4 - HKLM\..\Run: [KAZAA] C:\Program Files\Kazaa\kazaa.exe /SYSTRAY
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1131374760\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SSRunScript] "C:\Program Files\Support.com\Charter\bin\SSRunScript.exe" /script "C:\Program Files\Support.com\Charter\vbs\verifyconnection.vbs" /args //b startupdelay
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - HKLM\..\RunOnce: [*Restore] C:\WINDOWS\system32\restore\rstrui.exe -i
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: World Poker Exchange - {76028735-BBF1-4044-8DE2-5B90F0C7A77C} - C:\Program Files\WorldPokerExchange\GameClient.exe (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Zone
O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet Zone
O16 - DPF: Yahoo! Euchre - http://download.games.yahoo.com/games/clients/y/et1_x.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://floridakeysmedia.tv/axiscam/Codebas...sCamControl.ocx
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/.../ymmapi_416.dll
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/web_...aploader_v6.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

guestolo · « **Reply #3 on:** April 23, 2006, 02:02:58 PM »

It has been 2 weeks since you posted your first log, you MUST post back in a more timely fashion if you expect to get this computer clean

It still looks like Norton's av and AVG are running together
for now, go into your add/remove programs and remove AVG
Reboot the computer afterwards

Do a "System scan only" with Hijackthis and put a check next to these entries:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/...://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/...://my.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,First Home Page = C:\Program Files\AOL Toolbar\welcome.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing

O3 - Toolbar: (no name) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O4 - HKLM\..\Run: [KAZAA] C:\Program Files\Kazaa\kazaa.exe /SYSTRAY
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

O9 - Extra button: World Poker Exchange - {76028735-BBF1-4044-8DE2-5B90F0C7A77C} - C:\Program Files\WorldPokerExchange\GameClient.exe (file missing)

O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Zone
O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet Zone

After you have ticked the above entry, close All other open windows
Leave Hijackthis open and click FIX CHECKED
OK the prompt and exit Hijackthis

Reboot the computer

Don't open a browser yet, instead access Internet Options via Control Panel
Under the Programs tab "Reset Web Settings"
Under the General tab---Delete files + offline content---Also Reset home page

Go to START>>RUN>>type in cmd
Hit OK
Type the following exactly
ipconfig /flushdns
Hit Enter
Exit out

See if you can get back online with this computer

If you can, make sure that you are running the latest version of Spybot
Which is Spybot 1.4
You can verify that by looking in your add/remove programs
If you have the latest version, chances are your not running it with the latest definition updates
We can manually download them, but we will get other tools also to help you out if we have too

If you can, or even if you can't
Let me know and IMMEDIATELY come back here and post a fresh hijackthis log!

tiesworth1 · « **Reply #4 on:** April 23, 2006, 03:26:41 PM »

sorry for the delay.......

when i went under the Programs tab "Reset Web Settings", message came up saying was unable to. i change homepage but still comes up about:blank.

i can't find spybot under my add/remove programs so not sure of version

Logfile of HijackThis v1.99.1
Scan saved at 4:17:44 PM, on 4/23/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\WINDOWS\System32\Ati2evxx.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1131374760\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SSRunScript] "C:\Program Files\Support.com\Charter\bin\SSRunScript.exe" /script "C:\Program Files\Support.com\Charter\vbs\verifyconnection.vbs" /args //b startupdelay
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - HKLM\..\RunOnce: [*Restore] C:\WINDOWS\system32\restore\rstrui.exe -i
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Zone
O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet Zone
O16 - DPF: Yahoo! Euchre - http://download.games.yahoo.com/games/clients/y/et1_x.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://floridakeysmedia.tv/axiscam/Codebas...sCamControl.ocx
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/.../ymmapi_416.dll
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/web_...aploader_v6.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

guestolo · « **Reply #5 on:** April 23, 2006, 04:01:42 PM »

But it looks as if you definitely have Spybot installed
Can you open Spybot>>click on HELP about
Tell me spybot version and latest detection updates date

From the bottom of this reply box can you do the following please
Download and unzip to the computer with no Internet's desktop
IEFix.zip, so you now have IEFix.reg extracted to the desktop

RIGHT CLICK HERE
and choose "Save target as.." in IE to save Deldomains.inf on the desktop
Save this and transfer to the other computer
In firefox it's "Save link as.."

Go here and download and save it then transfer to the other computer
WinsockXP Fix

Do a "System scan only" with Hijackthis and put a check next to these entries:

O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - HKLM\..\RunOnce: [*Restore] C:\WINDOWS\system32\restore\rstrui.exe -i
O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Zone
O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet Zone

After you have ticked the above entry, close All other open windows
Leave Hijackthis open and click FIX CHECKED
OK the prompt and exit Hijackthis

Reboot the computer

Back in Windows
Double click on IEFix.reg and allow to add/merge to the registry

Reboot the computer once again

Back in Windows
==Right Click on DelDomains.inf>>Choose Install from the menu bar

If you still have no internet connection afterwards
Run WinsockXP fix and choose the FIX
Follow the prompts and reboot the computer afterwards

Come back here and post a fresh hijackthis log

Keep me informed on Everything!

tiesworth1 · « **Reply #6 on:** April 23, 2006, 04:50:52 PM »

Double click on IEFix.reg and allow to add/merge to the registry

wasn't able to do this so i didn't want to go on to any other steps:

after i double click:

Are you sure you want to add the information in C:\DOCUME~1\TEMP\Desktop\IEFIX.reg to the registry?

I click yes

Then another message come up:

Cannot import C:\DOCUME~1\TEMP\Desktop\IEFIX.reg: Error accessing registry

Info on SpyBot:

SpyBot-S&D

doesn't indicate which version

guestolo · « **Reply #7 on:** April 23, 2006, 05:07:51 PM »

You let IEFix.zip unzip to your temp folder
Take a look at what I said

Do this instead
On the computer with internet
UNZIP IEFix.reg
Then transfer it too the other computer

Go on with the next step if your stuck, but I would like you too properly merge IEFix

Are there other users on the computer?
Can you also open Hijackthis, open Misc tools section>>Open Uninstall Manager
Click the SAVE LIST button, save the list too your DESKTOP
Then copy and paste that info back here too

tiesworth1 · « **Reply #8 on:** April 23, 2006, 05:55:37 PM »

Couldn't get IEfix to work from anywhere.

There are other users on the computer (girlfriend)

I have internet connection now. the homepage still comes up as about blank.

Logfile of HijackThis v1.99.1
Scan saved at 6:50:17 PM, on 4/23/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\WINDOWS\System32\Ati2evxx.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1131374760\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SSRunScript] "C:\Program Files\Support.com\Charter\bin\SSRunScript.exe" /script "C:\Program Files\Support.com\Charter\vbs\verifyconnection.vbs" /args //b startupdelay
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Zone
O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet Zone
O16 - DPF: Yahoo! Euchre - http://download.games.yahoo.com/games/clients/y/et1_x.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://floridakeysmedia.tv/axiscam/Codebas...sCamControl.ocx
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/.../ymmapi_416.dll
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/web_...aploader_v6.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Adobe Download Manager 1.2 (Remove Only)
Adobe Reader 6.0.1
America Online (Choose which version to remove)
AOL Coach Version 1.0(Build:20020605.1)
AOL Coach Version 2.0(Build:20041026.5 en)
AOL Connectivity Services
AOL Spyware Protection
AOL Toolbar
ATI Display Driver
Audio CD Copier
Avance AC'97 Audio
Cheetah CD Burner
CleanUp!
ComcastSUPPORT
Conexant-Ambit V.90(V.92) SoftK56 MDC Modem
Cucusoft All Audio/Video to MP3/WAV Converter 2.21
Dell ResourceCD
Dell Solution Center
ESPNMotion
HijackThis 1.99.1
InterVideo WinDVD
Kazaa Media Desktop 2.1
Launch Manager V1.2.0
LiveReg (Symantec Corporation)
LiveUpdate 1.7 (Symantec Corporation)
Microsoft Office 97, Professional Edition
MUSICMATCH Jukebox
Nero - Burning Rom
NeroMediaPlayer
Norton AntiVirus 2002
PA090
Quick-Burn
Quicken 2002 New User Edition
QuickTime
RealPlayer Basic
Synaptics TouchPad
Trivia Machine (remove only)
Viewpoint Manager (Remove Only)
Viewpoint Media Player
Windows XP Hotfix - KB823559
Windows XP Hotfix - KB828741
Windows XP Hotfix - KB842773
Windows XP Hotfix (SP1) [See Q329048 for more information]
Windows XP Hotfix (SP1) [See Q329390 for more information]
Windows XP Hotfix (SP1) [See Q329441 for more information]
Windows XP Hotfix (SP1) [See Q329834 for more information]
Windows XP Hotfix (SP1) Q329170
Windows XP Hotfix (SP1) Q810577
Windows XP Hotfix (SP1) Q810833
Windows XP Hotfix (SP1) Q817606
Windows XP Hotfix (SP2) [See Q329115 for more information]
WordPerfect Office 2002 OEM
WordPerfect Office 2002 OEM
Yahoo! Companion
Yahoo! Customizations
Yahoo! Internet Mail
Yahoo! Messenger
Yahoo! Messenger Explorer Bar

guestolo · « **Reply #9 on:** April 23, 2006, 06:09:15 PM »

Is your girlfriends user account set up as Administrator?

Do the following

Open Notepad (START>>>RUN>>>type in notepad)
Hit OK
Copy the contents of the CODE box to notepad, not including the word "code"
Paste it to the empty Notepad file
In Notepad click FILE>>SAVE AS
IMPORTANT>>>Change the Save as Type to All Files.
Name the file as fix.reg

Save this file on the desktop
Ensure to copy from REGEDIT4 and down in the code box

Code: [Select]

REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\ProtocolDefaults]
@=""
"http"=dword:00000003
"https"=dword:00000003
"ftp"=dword:00000003
"file"=dword:00000003
"@ivt"=dword:00000001
"shell"=dword:00000000

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\ProtocolDefaults]
@=""
"http"=dword:00000003
"https"=dword:00000003
"ftp"=dword:00000003
"file"=dword:00000003
"@ivt"=dword:00000001
"shell"=dword:00000000

Double click on fix.reg and allow to add/merge to the registry

If it won't work on your account, try your girlfriends account later

Access your add/remove programs and remove
Viewpoint Manager (Remove Only)
Viewpoint Media Player

Now reboot your computer
Sign in with your gf's account
and post a hijackthis log from there please

tiesworth1 · « **Reply #10 on:** April 23, 2006, 07:33:07 PM »

fix.reg didn't work. what should be the full file name?

my gf's account is the only one that is active. she did have a guest account active last year.

seems like web pages are being rerouted before they can be viewed, and home page still changing.

Scan saved at 8:26:49 PM, on 4/23/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\WINDOWS\System32\Ati2evxx.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\hijackthis\HijackThis.exe
C:\WINDOWS\System32\wuauclt.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1131374760\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SSRunScript] "C:\Program Files\Support.com\Charter\bin\SSRunScript.exe" /script "C:\Program Files\Support.com\Charter\vbs\verifyconnection.vbs" /args //b startupdelay
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be Intranet Zone
O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone
O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be Internet Zone
O16 - DPF: Yahoo! Euchre - http://download.games.yahoo.com/games/clients/y/et1_x.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://floridakeysmedia.tv/axiscam/Codebas...sCamControl.ocx
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/.../ymmapi_416.dll
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/web_...aploader_v6.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

guestolo · « **Reply #11 on:** April 23, 2006, 08:36:04 PM »

Can you do the following please

Download and save WinPFind.zip
UNZIP the contents to your desktop
Don't run it yet

RESTART your Computer into SAFE MODE
You can do this by tapping the F8 key as the system is restarting, just before Windows loads
Choose Safe mode from the startup menu and hit Enter

In safe mode
Open the WinPFind folder you extracted to desktop
Double click on WinPFind.exe

Click START SCAN
Let this finish, a log will open so you will know it's done
Close out after

Reboot back to Normal mode

Back in Windows
Post the results of the WindPFind.txt located in the WinPFind folder

tiesworth1 · « **Reply #12 on:** April 23, 2006, 09:27:33 PM »

WARNING: not all files found by this scanner are bad. Consult with a knowledgable person before proceeding.

If you see a message in the titlebar saying "Not responding..." you can ignore it. Windows somethimes displays this message due to the high volume of disk I/O. As long as the hard disk light is flashing, the program is still working properly.

»»»»»»»»»»»»»»»»» Windows OS and Versions »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
Product Name: Microsoft Windows XP Current Build: Current Build Number: 2600
Internet Explorer Version: 6.0.2600.0000

»»»»»»»»»»»»»»»»» Checking Selected Standard Folders »»»»»»»»»»»»»»»»»»»»

Checking %SystemDrive% folder...

Checking %ProgramFilesDir% folder...

Checking %WinDir% folder...

Checking %System% folder...
PEC2 8/18/2001 3:00:00 AM 41397 C:\WINDOWS\SYSTEM32\dfrg.msc
PECompact2 2/7/2006 9:28:40 PM 4513120 C:\WINDOWS\SYSTEM32\MRT.exe
aspack 2/7/2006 9:28:40 PM 4513120 C:\WINDOWS\SYSTEM32\MRT.exe
Umonitor 8/18/2001 3:00:00 AM 630784 C:\WINDOWS\SYSTEM32\rasdlg.dll
winsync 8/18/2001 3:00:00 AM 1309184 C:\WINDOWS\SYSTEM32\wbdbase.deu

Checking %System%\Drivers folder and sub-folders...

Items found in C:\WINDOWS\SYSTEM32\drivers\etc\hosts

Checking the Windows folder and sub-folders for system and hidden files within the last 60 days...
4/23/2006 10:11:54 PM S 2048 C:\WINDOWS\bootstat.dat
4/23/2006 10:11:46 PM H 8192 C:\WINDOWS\system32\config\default.LOG
4/23/2006 10:12:14 PM H 1024 C:\WINDOWS\system32\config\SAM.LOG
4/23/2006 10:11:56 PM H 12288 C:\WINDOWS\system32\config\SECURITY.LOG
4/23/2006 10:13:12 PM H 86016 C:\WINDOWS\system32\config\software.LOG
4/23/2006 10:12:00 PM H 753664 C:\WINDOWS\system32\config\system.LOG
4/23/2006 6:31:52 PM H 1024 C:\WINDOWS\system32\config\systemprofile\NTUSER.DAT.LOG
4/23/2006 10:11:00 PM H 6 C:\WINDOWS\Tasks\SA.DAT

Checking for CPL files...
Microsoft Corporation 8/18/2001 3:00:00 AM 66048 C:\WINDOWS\SYSTEM32\access.cpl
Avance Logic, Inc. 3/28/2002 12:49:46 AM 577536 C:\WINDOWS\SYSTEM32\alsndmgr.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 558592 C:\WINDOWS\SYSTEM32\appwiz.cpl
2/28/2002 3:41:32 PM 183808 C:\WINDOWS\SYSTEM32\bdeadmin.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 130048 C:\WINDOWS\SYSTEM32\desk.cpl
7/11/1997 1:00:00 AM 22528 C:\WINDOWS\SYSTEM32\FINDFAST.CPL
Microsoft Corporation 8/18/2001 3:00:00 AM 150016 C:\WINDOWS\SYSTEM32\hdwwiz.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 294912 C:\WINDOWS\SYSTEM32\inetcpl.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 119808 C:\WINDOWS\SYSTEM32\intl.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 65536 C:\WINDOWS\SYSTEM32\joy.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 187904 C:\WINDOWS\SYSTEM32\main.cpl
Microsoft Corporation 7/11/1997 1:00:00 AM 53520 C:\WINDOWS\SYSTEM32\MLCFG32.CPL
Microsoft Corporation 8/18/2001 3:00:00 AM 559616 C:\WINDOWS\SYSTEM32\mmsys.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 35840 C:\WINDOWS\SYSTEM32\ncpa.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 256000 C:\WINDOWS\SYSTEM32\nusrmgr.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 36864 C:\WINDOWS\SYSTEM32\odbccp32.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 109056 C:\WINDOWS\SYSTEM32\powercfg.cpl
RealNetworks, Inc. 6/7/2002 4:45:52 PM 24576 C:\WINDOWS\SYSTEM32\prefscpl.cpl
Apple Computer, Inc. 1/6/2004 6:02:36 PM 323072 C:\WINDOWS\SYSTEM32\QuickTime.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 270848 C:\WINDOWS\SYSTEM32\sysdm.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 28160 C:\WINDOWS\SYSTEM32\telephon.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 90112 C:\WINDOWS\SYSTEM32\timedate.cpl
Microsoft Corporation 5/26/2005 5:16:30 AM 174360 C:\WINDOWS\SYSTEM32\wuaucpl.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 66048 C:\WINDOWS\SYSTEM32\dllcache\access.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 558592 C:\WINDOWS\SYSTEM32\dllcache\appwiz.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 130048 C:\WINDOWS\SYSTEM32\dllcache\desk.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 150016 C:\WINDOWS\SYSTEM32\dllcache\hdwwiz.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 294912 C:\WINDOWS\SYSTEM32\dllcache\inetcpl.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 119808 C:\WINDOWS\SYSTEM32\dllcache\intl.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 65536 C:\WINDOWS\SYSTEM32\dllcache\joy.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 187904 C:\WINDOWS\SYSTEM32\dllcache\main.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 559616 C:\WINDOWS\SYSTEM32\dllcache\mmsys.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 35840 C:\WINDOWS\SYSTEM32\dllcache\ncpa.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 256000 C:\WINDOWS\SYSTEM32\dllcache\nusrmgr.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 36864 C:\WINDOWS\SYSTEM32\dllcache\odbccp32.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 109056 C:\WINDOWS\SYSTEM32\dllcache\powercfg.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 147456 C:\WINDOWS\SYSTEM32\dllcache\sapi.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 270848 C:\WINDOWS\SYSTEM32\dllcache\sysdm.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 28160 C:\WINDOWS\SYSTEM32\dllcache\telephon.cpl
Microsoft Corporation 8/18/2001 3:00:00 AM 90112 C:\WINDOWS\SYSTEM32\dllcache\timedate.cpl

»»»»»»»»»»»»»»»»» Checking Selected Startup Folders »»»»»»»»»»»»»»»»»»»»»

Checking files in %ALLUSERSPROFILE%\Startup folder...
6/7/2002 12:48:54 AM HS 84 C:\Documents and Settings\All Users\Start Menu\Programs\Startup\desktop.ini

Checking files in %ALLUSERSPROFILE%\Application Data folder...
6/6/2002 7:38:20 PM HS 62 C:\Documents and Settings\All Users\Application Data\desktop.ini

Checking files in %USERPROFILE%\Startup folder...
6/6/2002 7:38:20 PM HS 62 C:\Documents and Settings\All Users\Application Data\desktop.ini

Checking files in %USERPROFILE%\Application Data folder...
6/6/2002 7:38:20 PM HS 62 C:\Documents and Settings\All Users\Application Data\desktop.ini

»»»»»»»»»»»»»»»»» Checking Selected Registry Keys »»»»»»»»»»»»»»»»»»»»»»»

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved]

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers]
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Offline Files
   {750fdf0e-2a26-11d1-a3ea-080036587f03}    = %SystemRoot%\System32\cscui.dll
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With
   {09799AFB-AD67-11d1-ABCD-00C04FC30936}    = %SystemRoot%\system32\SHELL32.dll
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With EncryptionMenu
   {A470F8CF-A1E8-4f65-8335-227475AA5C46}    = %SystemRoot%\system32\SHELL32.dll
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Symantec.Norton.Antivirus.IEContextMenu
   {5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2}    = c:\Program Files\Norton AntiVirus\NavShExt.dll
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Yahoo! Mail
   {5464D816-CF16-4784-B9F3-75C0DB52B499}    = C:\WINDOWS\Downloaded Program Files\ymmapi.dll
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\{a2a9545d-a0c2-42b4-9708-a0b2badd77c8}
   Start Menu Pin    = %SystemRoot%\system32\SHELL32.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers]
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\MP3ToWave
   {DC6FA7E0-6666-11D5-8CE2-444553540000}    =
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\Symantec.Norton.Antivirus.IEContextMenu
   {5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2}    = c:\Program Files\Norton AntiVirus\NavShExt.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers]
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\EncryptionMenu
   {A470F8CF-A1E8-4f65-8335-227475AA5C46}    = %SystemRoot%\system32\SHELL32.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\Offline Files
   {750fdf0e-2a26-11d1-a3ea-080036587f03}    = %SystemRoot%\System32\cscui.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\Sharing
   {f81e9010-6ea4-11ce-a7ff-00aa003ca9f6}    = ntshrui.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers]
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{0D2E74C4-3C34-11d2-A27E-00C04FC30871}
    = %SystemRoot%\system32\SHELL32.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{24F14F01-7B1C-11d1-838f-0000F80461CF}
    = %SystemRoot%\system32\SHELL32.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{24F14F02-7B1C-11d1-838f-0000F80461CF}
    = %SystemRoot%\system32\SHELL32.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{66742402-F9B9-11D1-A202-0000F81FEDEE}
    = %SystemRoot%\system32\SHELL32.dll

[HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects]
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}
   Yahoo! Companion BHO = C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
   AcroIEHlprObj Class = C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BDF3E430-B101-42AD-A544-FADC6B084872}
   CNavExtBho Class = c:\Program Files\Norton AntiVirus\NavShExt.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars]
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\{4528BBE0-4E08-11D5-AD55-00010333D0AD}
   &Yahoo! Messenger = C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\{4D5C8C25-D075-11d0-B416-00C04FB90376}
   &Tip of the Day = %SystemRoot%\System32\shdocvw.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\{FE54FA40-D68C-11d2-98FA-00C0F0318AFE}
   Real.com = C:\WINDOWS\System32\Shdocvw.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ToolBar]
   {8E718888-423F-11D2-876E-00A0C9082467}    = &Radio   : C:\WINDOWS\System32\msdxm.ocx
   {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}    = Norton AntiVirus   : c:\Program Files\Norton AntiVirus\NavShExt.dll
   {EF99BD32-C1FB-11D2-892F-0090271D4F88}    = &Yahoo! Companion   : C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions]
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{4528BBE0-4E08-11D5-AD55-00010333D0AD}
   ButtonText    = Messenger   :
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{4982D40A-C53B-4615-B15B-B5B5E98D167C}
   ButtonText    = AOL Toolbar   :
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{669B269B-0D4E-41FB-A3D8-FD67CA94F646}
   ButtonText    = ComcastHSI   : http://www.comcast.net/
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{8828075D-D097-4055-AA02-2DBFA9D85E8A}
   ButtonText    = Support   : http://www.comcastsupport.com/
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{97809617-3937-4F84-B335-9BB05EF1A8D4}
   ButtonText    = Help   : http://online.comcast.net/help/
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
   ButtonText    = Real.com   :

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars]

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
   tgcmd   "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
   DIGStream   C:\Program Files\DIGStream\digstream.exe
   KernelFaultCheck   %systemroot%\system32\dumprep 0 -k
   AOLDialer   C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
   HostManager   C:\Program Files\Common Files\AOL\1131374760\EE\AOLHostManager.exe
   AOL Spyware Protection   "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
   QuickTime Task   "C:\Program Files\QuickTime\qttask.exe" -atboottime
   SSRunScript   "C:\Program Files\Support.com\Charter\bin\SSRunScript.exe" /script "C:\Program Files\Support.com\Charter\vbs\verifyconnection.vbs" /args //b startupdelay

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServicesOnce]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServicesOnce]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\load]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\run]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig]

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\services

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupfolder

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^America Online 7.0 Tray Icon.lnk
   path   C:\Documents and Settings\All Users\Start Menu\Programs\Startup\America Online 7.0 Tray Icon.lnk
   backup   C:\WINDOWS\pss\America Online 7.0 Tray Icon.lnkCommon Startup
   location   Common Startup
   command   C:\PROGRA~1\AMERIC~1.0\aoltray.exe -check
   item   America Online 7.0 Tray Icon
   path   C:\Documents and Settings\All Users\Start Menu\Programs\Startup\America Online 7.0 Tray Icon.lnk
   backup   C:\WINDOWS\pss\America Online 7.0 Tray Icon.lnkCommon Startup
   location   Common Startup
   command   C:\PROGRA~1\AMERIC~1.0\aoltray.exe -check
   item   America Online 7.0 Tray Icon

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Find Fast.lnk
   path   C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Microsoft Find Fast.lnk
   backup   C:\WINDOWS\pss\Microsoft Find Fast.lnkCommon Startup
   location   Common Startup
   command   C:\PROGRA~1\MICROS~2\Office\FINDFAST.EXE
   item   Microsoft Find Fast
   path   C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Microsoft Find Fast.lnk
   backup   C:\WINDOWS\pss\Microsoft Find Fast.lnkCommon Startup
   location   Common Startup
   command   C:\PROGRA~1\MICROS~2\Office\FINDFAST.EXE
   item   Microsoft Find Fast

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Office Shortcut Bar.lnk
   path   C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Microsoft Office Shortcut Bar.lnk
   backup   C:\WINDOWS\pss\Microsoft Office Shortcut Bar.lnkCommon Startup
   location   Common Startup
   command   C:\PROGRA~1\MICROS~2\Office\MSOFFICE.EXE
   item   Microsoft Office Shortcut Bar
   path   C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Microsoft Office Shortcut Bar.lnk
   backup   C:\WINDOWS\pss\Microsoft Office Shortcut Bar.lnkCommon Startup
   location   Common Startup
   command   C:\PROGRA~1\MICROS~2\Office\MSOFFICE.EXE
   item   Microsoft Office Shortcut Bar

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Office Startup.lnk
   path   C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Office Startup.lnk
   backup   C:\WINDOWS\pss\Office Startup.lnkCommon Startup
   location   Common Startup
   command   C:\PROGRA~1\MICROS~2\Office\OSA.EXE -b
   item   Office Startup
   path   C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Office Startup.lnk
   backup   C:\WINDOWS\pss\Office Startup.lnkCommon Startup
   location   Common Startup
   command   C:\PROGRA~1\MICROS~2\Office\OSA.EXE -b
   item   Office Startup

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\ATIModeChange
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   Ati2mdxx
   hkey   HKLM
   command   Ati2mdxx.exe
   inimapping   0
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   Ati2mdxx
   hkey   HKLM
   command   Ati2mdxx.exe
   inimapping   0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\AtiPTA
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   atiptaxx
   hkey   HKLM
   command   atiptaxx.exe
   inimapping   0
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   atiptaxx
   hkey   HKLM
   command   atiptaxx.exe
   inimapping   0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\ConMgr.exe
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   ConMgr
   hkey   HKLM
   command   "C:\Program Files\EarthLink 5.0\ConMgr.exe"
   inimapping   0
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   ConMgr
   hkey   HKLM
   command   "C:\Program Files\EarthLink 5.0\ConMgr.exe"
   inimapping   0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\CtrlVol
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   CtrlVol
   hkey   HKLM
   command   C:\Program Files\Launch Manager\CtrlVol.exe
   inimapping   0
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   CtrlVol
   hkey   HKLM
   command   C:\Program Files\Launch Manager\CtrlVol.exe
   inimapping   0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\HotkeyApp
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   HotkeyApp
   hkey   HKLM
   command   C:\Program Files\Launch Manager\HotkeyApp.exe
   inimapping   0
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   HotkeyApp
   hkey   HKLM
   command   C:\Program Files\Launch Manager\HotkeyApp.exe
   inimapping   0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\LaunchAp
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   LaunchAp
   hkey   HKLM
   command   C:\Program Files\Launch Manager\LaunchAp.exe
   inimapping   0
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   LaunchAp
   hkey   HKLM
   command   C:\Program Files\Launch Manager\LaunchAp.exe
   inimapping   0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\MSMSGS
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   msmsgs
   hkey   HKCU
   command   "C:\Program Files\Messenger\msmsgs.exe" /background
   inimapping   0
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   msmsgs
   hkey   HKCU
   command   "C:\Program Files\Messenger\msmsgs.exe" /background
   inimapping   0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\NAV Agent
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   navapw32
   hkey   HKLM
   command   c:\PROGRA~1\NORTON~1\navapw32.exe
   inimapping   0
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   navapw32
   hkey   HKLM
   command   c:\PROGRA~1\NORTON~1\navapw32.exe
   inimapping   0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\NeroCheck
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   NeroCheck
   hkey   HKLM
   command   C:\WINDOWS\System32\NeroCheck.exe
   inimapping   0
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   NeroCheck
   hkey   HKLM
   command   C:\WINDOWS\System32\NeroCheck.exe
   inimapping   0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\RealTray
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   RealPlay
   hkey   HKLM
   command   C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
   inimapping   0
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   RealPlay
   hkey   HKLM
   command   C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
   inimapping   0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\SoundMan
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   soundman
   hkey   HKLM
   command   soundman.exe
   inimapping   0
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   soundman
   hkey   HKLM
   command   soundman.exe
   inimapping   0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\SynTPEnh
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   SynTPEnh
   hkey   HKLM
   command   C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
   inimapping   0
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   SynTPEnh
   hkey   HKLM
   command   C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
   inimapping   0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\SynTPLpr
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   SynTPLpr
   hkey   HKLM
   command   C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
   inimapping   0
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   SynTPLpr
   hkey   HKLM
   command   C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
   inimapping   0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\Wbutton
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   Wbutton
   hkey   HKLM
   command   "C:\Program Files\Launch Manager\Wbutton.exe"
   inimapping   0
   key   SOFTWARE\Microsoft\Windows\CurrentVersion\Run
   item   Wbutton
   hkey   HKLM
   command   "C:\Program Files\Launch Manager\Wbutton.exe"
   inimapping   0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\state
   system.ini   0
   win.ini   0
   bootini   0
   services   0
   startup   1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies]

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\NonEnum
   {BDEADF00-C265-11D0-BCED-00A0C90AB50F} = C:\PROGRA~1\COMMON~1\MICROS~1\WEBFOL~1\MSONSEXT.DLL
   {6DFD7C5C-2451-11d3-A299-00C04F8EF6AF} =
   {0DF44EAA-FF21-4412-828E-260A8728E7F1} =

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Ratings

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system
   dontdisplaylastusername   0
   legalnoticecaption
   legalnoticetext
   shutdownwithoutlogon   1
   undockwithoutlogon   1

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies]

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer
   NoDriveTypeAutoRun   149

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad]
   PostBootReminder    {7849596a-48ea-486e-8937-a2a3009f31a9} = %SystemRoot%\system32\SHELL32.dll
   CDBurn    {fbeb8a05-beee-4442-804e-409d6c4515e9} = %SystemRoot%\system32\SHELL32.dll
   WebCheck    {E6FB5E20-DE35-11CF-9C87-00AA005127ED} = %SystemRoot%\System32\webcheck.dll
   SysTray     {35CEC8A3-2BE6-11D2-8773-92E220524153} = C:\WINDOWS\System32\stobject.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
   UserInit   = C:\WINDOWS\system32\userinit.exe,
   Shell      = Explorer.exe
   System      =

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\crypt32chain
    = crypt32.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\cryptnet
    = cryptnet.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\cscdll
    = cscdll.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\ScCertProp
    = wlnotify.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\Schedule
    = wlnotify.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\sclgntfy
    = sclgntfy.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\SensLogn
    = WlNotify.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\termsrv
    = wlnotify.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\wlballoon
    = wlnotify.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options]
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\Your Image File Name Here without a path
   Debugger = ntsd -d

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
   AppInit_DLLs

»»»»»»»»»»»»»»»»»»»»»»»» Scan Complete »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
WinPFind v1.4.1   - Log file written to "WinPFind.Txt" in the WinPFind folder.
Scan completed on 4/23/2006 10:18:13 PM

also included patterns.txt

UPX!
FSG!
PEC2
PECompact2
Umonitor
qoologic
aspack
PTech
urllogic
ad-beh
ad-behNior.com
sYVLLSAKY
_rtneg3
SAHAgent
buddy.exe
ZepMon
aurora.exe
;2x(V]@BMD
Tlji7Mk
KavSvc
69.59.186.63
209.66.67.134
66.63.167.97
66.63.167.77
abetterinternet.com
8B!7F\(T
testpopup
web-nex
yourkey
winsync
rec2_run
WinShutDown
ad-w-a-r-e.com

guestolo · « **Reply #13 on:** April 23, 2006, 11:06:38 PM »

Try the following

Save FixP.zip to your desktop
DO NOT choose Open when downloading, choose SAVE
Then extract the contents to your desktop

Double click on Fix_Protocol_zones_ranges.reg
Allow to merge to the registry

Reboot the computer

Use Internet Explorer and Run the online Panda ActiveScan

* Once you are on the Panda site click the Scan your PC button.
* A new window will open...click the big Check Now button.
* Enter your Country.
* Enter your State/Province.
* Enter your e-mail address.
* Select either "Home User or Company."
* Click the big Scan Now button.
* Allow the ActiveX component to install and download the files required for the scan. This may take a couple of minutes.
* Click on MyComputer to start the scan.

When the scan is complete
click See Report, then click Save Report and save it to your Desktop.
Reboot your computer again

Back in Windows, please post back all the following
1. Post a fresh hijackthis log
2. Post the whole report from Panda's

tiesworth1 · « **Reply #14 on:** April 24, 2006, 12:38:43 PM »

unsuccessful on all instructions from previous post. the infected computer does not allow me do download anything. i downloaded the Fix_Protocol_zones_ranges.reg off of working computer and extracted contents to C:/documentsandsettings/desktop (on infected computer). double clicked and recieved same error message.

becasue the laptop won't let me download anything, i also recieved error message with panda.

when pages are loading the following will appear at the bottom navigation bar:

pagead2.googlesyndication.com........

and

c:/windows/system32/shdoclc.dll/dnserror.htm.......

the above flash in and out as pages are loading

guestolo · « **Reply #15 on:** April 24, 2006, 06:38:04 PM »

Can you try and run system file checker on this computer please
Some files may be corrupt

Go to START>>RUN>>Type in
sfc /scannow

Notice the space

You may be prompted for your XP CD

tiesworth1 · « **Reply #16 on:** April 24, 2006, 07:55:45 PM »

i can't find the windows xp professional cd-rom. my gf assures me that xp was on the computer when she purchased it.

Message prompt:

Files that are required for Windows to run properly must be copied to the DLL Cache.

tiesworth1 · « **Reply #17 on:** April 25, 2006, 11:08:29 PM »

are we stalled until i find xp disc?

guestolo · « **Reply #18 on:** April 25, 2006, 11:11:56 PM »

If the laptop came with a disc, then yes
Take the time and look around for it please!

tiesworth1 · « **Reply #19 on:** April 26, 2006, 10:46:26 AM »

the laptop came with xp on it, no disc. i can get another xp disc, but it may take a while. i'm not sure if you can use any xp disk, or you need the specific one that was originally loaded on the computer.

once again, i was assured that xp is legit.

News:

Author Topic: laptop has many, many problems (Read 1020 times)